Security alerts, SPAM and threats

Account security

Jaiden from Student IT Support gives you some tips on how to keep your La Trobe account secure.

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Phishing and Spam emails

What is SPAM?

SPAM is unsolicited commercial email. The most common types of spam concern prescription drugs, enhanced body parts, get rich quick schemes, financial services, easy qualifications etc.

What is a Spear Phishing email?

Spear phishing is the use of spoofed email messages to persuade people within a company to reveal their usernames, passwords, and, potentially, other personal information.

As a rule of thumb, anything that specifically mentions La Trobe or targets individual La Trobe staff or students, could be considered as a Spear Phishing email.

What is a hoax or scam email?

A hoax or scam is an email that warns you about an unlikely-sounding new virus, offers you something such as a free mobile phone or asks you to update your bank account details. They are commonly referred to as Page-jacking, Phishing, and Chain letters.

How do I reduce the amount of SPAM reaching my mailbox?

As a Microsoft Exchange Online Protection (EOP) customer, all of the University's emails are automatically protected against spam and malware. EOP has built-in malware and spam filtering capabilities that help protect inbound and outbound messages from malicious software and help protect you from spam.

Reporting SPAM

SPAM can occasionally get past the Microsoft Exchange Online Protection (EOP) service. The best course of action is to report the SPAM directly to Microsoft as soon as possible. Microsoft will analyse submitted spam samples and adjust the spam filtering database to improve detection accuracy.

Samples can be forwarded to:

Important! Samples must be forwarded as an attachment. Please refer to the instructions below to forward the email as an attachment.

Forwarding an e-mail as an attachment

Microsoft Outlook 2010/2013

  1. Highlight the message that you wish to forward to Microsoft.
  2. Under the Home tab, click More.
  3. Click Forward as Attachment.
  4. Copy and paste the original spam message subject line into the new message subject line.

    Important! Leave the body of the new message empty.

Outlook for Mac 2011

  1. Right-click the message that you wish to forward to Microsoft.
  2. Select Forward Special > As Attachment.
  3. Copy and paste the original spam message subject line into the new message subject line.

    Important! Leave the body of the new message empty.

Office 365

  1. Navigate to
  2. Log in using your La Trobe student email address and student account password.
  3. Click New.
  4. Drag the SPAM sample(s) that you wish to forward to Microsoft, to the new email message.
  5. Copy and paste the original spam message subject line into the new message subject line.

    Important! Leave the body of the new message empty.

How to reduce unwanted email

  • Never make a purchase from an unsolicited email.
  • Never respond to SPAM or click on links inside it.
  • Don't use the "preview" mode in your email viewer.
  • Never provide your email address on the internet.
  • Use the "BCC" field if you email many people at once.
  • If you don't know the sender delete the email.

Further assistance

For further information on spam and viruses please refer to the Anti-spam and anti-malware protection topic on the Microsoft TechNet Library.

Example threats and alerts

La Trobe University has been alerted to threats where individuals are targeted for account details. There have been several reports of these "phishing" emails and accounts compromised in the past day.

If you receive any suspicious emails, DO NOT under any circumstance respond to the email or click on any links in the email. Delete the email immediately. If you have clicked on a link, reset your password immediately.

Subject: Email Security Alert

Verify it's you.

Something seems a bit different about the way you sign in. Click Here to sign in again to let us know it's you and not someone pretending to be you.

If not your account will be blocked within 48 hours.

Technical Support Team.

Subject: Help Desk


Access to your Latrobe Webmail Account is about to expire


La Trobe University

Ⓒ 2015 La Trobe University

Subject: Security Update

Dear Account User,

This is an automatic urgent security update on your email address. We are trying to create more space on our database for new users and by so doing, you are advised you to Click HERE to complete update on your mailbox. Failure to do so within 24 hours might result to temporarily account suspension and you might not be able to gain access into your Email account from your next log-in.

Thank you for your cooperation.

Latrobe IT Helpdesk.

Subject: Australia Post eParcel phishing email

An agent was unable to redeem the parcel to your home for the reason: receiver was absent
Use your label and then go to mail office to receive the box.


Just in case the box isn't accepted within 30 working days Australia Post could have the reason to declare compensation from you for it's keeping in the total 1.00 AUD to each day of holding.

Although Australia Post has made every effort to ensure accuracy of the contents of this guide at the time of publication, Australia Post makes no warranty, guarantee or representation regarding the correctness, completeness, reliability, suitability or accuracy of this guide. The information in this guide may be revised at any time and services may be modified, added to or withdrawn without notice. Up-to-date information is available from any Australia Post retail outlet. Australia Post shall not be liable to any person, whether a purchaser of this guide or not, for any loss or damage of any kind whatsoever arising from any errors or omissions in this guide or from reliance placed upon all or any part of the contents of this guide.