Guidelines to sitting your exam

1. Get a screenshot of
   • the problem/error message
   • the current state of your exam
2. Contact Student IT Support, they specialise in technical issues and may be able to help you in real-time.  If you're unable to contact Student IT support over the phone, please log a support request online. Ensure that you write down the incident/reference number, you will need this to apply for special consideration.
3. Email a copy of the current state of your exam to the subject coordinator along with a brief explanation of the problem you are experiencing so they have a reliable record of when the problem occurred. This will allow the subject coordinator to consider a fair outcome.
4. If you lost time on your exam and/or were unable to access your exam, contact the help desk. We have ways of reviewing your exam sessions to verify your problem and will work with you and your instructor to identify fair options, such as granting a second attempt or extra time to complete your exam.
5. If your internet connection drops out or your computer shuts down during an online exam, you just need to log back in and reconnect.

If something happens and you're not able to complete your exam, you can apply for Special Consideration. Make sure you provide supporting evidence such as screenshots or emails and you need to apply within 5 business days* of the exam.

You must bring your Student ID card or other form of photo ID (Australian government issued photo ID or your passport) with you to every exam. It must be displayed on your desk for the whole exam.

You can bring all standard stationery (e.g. writing instruments, an unmarked eraser and an unmarked ruler), a clear bottle of water with no labels, and the allowable materials specific to your exam, which will be listed on the timetable and the exam cover sheet. Pencil cases are not permitted.

Mobile phones and smartwatches must be switched off before entering the exam venue and placed in a non-transparent bag under your chair. Wristwatches must be placed on your desk.

No smoking, eating, or drinking (hot beverages).

Ensure you arrive early and check-in using QR Codes.

Check your seat number listed on the list outside the exam venue.

Exam staff will provide instructions once you are permitted to enter the exam venue.

Follow all instructions given by exam staff.

Place your student ID on the desk facing up. When writing time begins exam staff will check your student ID.

Writing is not permitted during reading time (unless specified on your exam cover sheet).

Do not write your name or signature on any exam materials.

No talking within the exam venue, unless speaking with a supervisor. You must not disrupt or distract others.

You won't be permitted to enter an exam venue after 30 minutes of writing time has passed.

You won't be permitted to leave the exam venue within the first 30 minutes of writing time or within the last 15 minutes of the exam.

Exam materials must not be removed from the exam venue. This includes exam papers, script books, multiple choice answer sheets and other supplied materials.

Please note that extra time will not be granted to any student who does not present for an examination at the correct time and place.

If you feel sick during the exam or feel that your performance was affected in any way check if you are eligible for special consideration.

Your subject coordinator will make sure you’re allowed the provisions stated in your LAP for each appropriate assessment task.

The exam team will accommodate your requirements and confirm your arrangements 2 weeks before the start of the assessment period.

Please contact AccessAbility if you have any questions about your LAP or need further assistance with your studies.

Visit the AEA website to check your eligibility and submit a request if you’re eligible.