Contact us
Get help with all your tech issues, whether online, over the phone, or in person.
Student IT Support can assist with specific technical errors on supported systems. We do not provide help with how to use software or services.
Personal devices are the responsibility of the owner. However, we will do our best to support the following services:
- Resetting your La Trobe password
- Microsoft Authenticator support
- Accessing La Trobe provided systems
- Troubleshooting technical errors
- Printing on campus
- Setting up Wi-Fi
Please note: Sometimes the issue may be caused by your device’s hardware, software, or how it works with La Trobe’s systems. In these cases, Student IT Support may not be able to fix the problem.
We may refer you to your Subject Coordinator for help with course-related software or suggest seeking external IT support, such as your local computer shop.
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Ask a Question
You can use Find Answers to search our knowledge base. Please note that access requires a current student account.
If you cannot find the answer you are looking for, you can log a support request at anytime, and our team will get back to you as soon as possible.
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Face-to-Face
Visit us in person at the Student IT Support Help Zone. This is available in the Bendigo and Bundoora libraries.
Monday - Friday 9:00 am - 5:00 pm
Extended Hours for Semester 2 and Term 3 Exams
Face-to-face hours will be extended from the 5th - 15th of June during exams.
Bendigo Counter
Monday - Friday 8:30 am - 5:30 pm
Bundoora Counter
Monday - Saturday 8:30 am - 5:30 pm
Please note: All counters will be closed for the Kings Birthday holiday on Monday, 8th of June.
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Live Chat
You can open a chat with one of our Student IT Support staff.
Monday - Friday 10:00 am - 12:00 pm and 2:00 pm - 4:00 pm
Please note: These operating hours may be affected during peak periods and may not be available.
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Call Us
You can call us for Student IT Support help on the details listed below:
- Domestic Phone: 1300 LA TROBE (1300 528 762 - Option 2)
- International Phone: (+61 3) 9479 6000 - Option 2
Monday - Friday 9:00 am - 5:00 pm
Extended Hours for Semester 2 and Term 3 Exams
Please note: Phone lines will be closed for the Kings Birthday holiday on Monday, 8 June.
Date Phones Open Phones Close Friday 5/6/2026 8:30am 9:00pm Saturday 6/6/2026 8:30am 10:00pm Tuesday 9/6/2026 8:30am 8:30pm Wednesday 10/6/2026 8:30am 8:30pm Thursday 11/6/2026 8:30am 8:30pm Friday 12/6/2026 8:30am 10:30pm Saturday 13/6/2026 8:30am 10:30pm Monday 15/6/2026 8:30am 8:30pm