Contact us

Student IT Support provides support for La Trobe owned computers only. Personal devices are the responsibility of the owner, although Student IT Support will provide best effort assistance with the following services:

  1. Resetting passwords
  2. Microsoft Authenticator support
  3. Accessing La Trobe provided software
  4. Resetting browser cache
  5. Wireless configuration
  6. Printing on campus

Please note, the issue is sometimes related to your device’s hardware, software or compatibility with La Trobe’s systems and we are unable to fix these for you. In this case we may need to refer you to seek external IT Support (e.g your local computer shop).

Call us

You can call us for Student IT Support help on the details listed below

Domestic Phone: 1300 La Trobe (1300 528 762 Option 2)

International Phone: +61 3 9479 6000

Opening hours: 9am-5pm AEST Monday-Friday

Ask a question

You can search our FAQs or alternatively you can log a support request at your convenience 24/7 and our team will get back to you as soon as possible


Visit us in person at the Student IT Support Help Zone. This is availablie in the Bendigo and Bundoora libraries.

Opening hours: 9am-5pm AEST Monday-Thursday

Virtual Drop-In

One-on-one virtual drop-in sessions are available on Fridays between 12 pm - 4 pm AEST

You can join these sessions via the QLess website

Please note when our virtual queue reaches capacity, Qless will advise you that the queue is closed. In the event of this occurring, please contact us via one of the other contact options.

Live Chat

Before you chat with a friendly member of our Student IT Support team we do have our Live Chat function available in the bottom right hand corner of the screen.

Opening hours: 9am-5pm AEST Monday-Friday 
Please note these operating hours may be affected during peak periods and may not be available