Contact us
Get help with all your tech issues, whether online, over the phone, or in person.
We provide support for La Trobe owned computers only. Personal devices are the responsibility of the owner. We will provide assistance with the following services:
- resetting passwords
- Microsoft Authenticator support
- accessing La Trobe provided software
- resetting browser cache
- wireless configuration
- printing on campus.
Please note: The issue is sometimes related to your device’s hardware, software or compatibility with La Trobe’s systems and we are unable to fix these for you. In this case we may need to refer you to seek external IT Support (e.g your local computer shop).
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Face-to-Face
Visit us in person at the Student IT Support Help Zone. This is available in the Bendigo and Bundoora libraries.
Opening hours: Monday - Friday from: 9.00 am-5.00 pm AEST
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Live Chat
You can open a chat with one of our Student IT Support staff.
Opening hours: Monday - Friday from: 10.00 am-12.00 pm and 2.00 pm-4.00 pm
Please note: These operating hours may be affected during peak periods and may not be available.
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Ask a Question
You can search our FAQs or alternatively you can log a support request at your convenience 24/7 and our team will get back to you as soon as possible.
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Call Us
You can call us for Student IT Support help on the details listed below:
- Domestic Phone: 1300 LA TROBE (1300 528 762 - Option 2)
- International Phone: (+61 3) 9479 6000 - Option 2
Opening hours: Monday - Friday from: 9.00 am-5.00 pm