Students > Support > Student IT Support > Connecting > Wireless (eduroam) - BYOD setup

Wireless (eduroam) - BYOD setup

Eduroam is our secure wireless network, providing students and staff with easy access to the internet on campus and at participating institutions worldwide.

Simply connect to Eduroam using your La Trobe credentials for seamless online access.

Initial Eduroam setup

The guides below walk through the steps to connect devices to the La Trobe Eduroam network for the first time.If you are not able to access Eduroam or need further support please contact our Support Teams as per the Help and Contacts section below.

  1. Connect your device to your personal network, hot spot or mobile data then navigate to https://wifi.latrobe.edu.au.
  2. If you are a current La Trobe University staff or student select I am a LTU staff/student. You will be redirected to a new landing page.
  3. Click JoinNow.
  4. If prompted, download the 'WiFi_La_Trobe_University_Wrapper.exe' installer by clicking Save File.
  5. Once the file has finished downloading, click the downloads tab in your browser and open the saved file.
  6. The W2 application will launch, click Next to continue the setup.
  7. Login to the LTU sign in page using your La Trobe username and password.Your username must be in the LTU format (e.g. 12345678@students.ltu.edu.au or 12345678@ltu.edu.au)
  8. Once you have successfully logged in and the certificate has been installed, you will be prompted with Configuration succeeded.
    Now that this is set up when attending any La Trobe campus you will be able to select eduroam from the available wireless networks and it will connect.

  1. Connect your device to your personal network, hot spot or mobile data then navigate to https://wifi.latrobe.edu.au.
  2. If you are a current La Trobe University staff or student select I am a LTU staff/student. You will be redirected to a new landing page.
  3. Click JoinNow.
  4. Double-click the downloaded file: WiFi_La_Trobe_University_Wrapper.dmg
  5. Double-click on the secure W2 WiFi_La_Trobe_University_Wrapper application to launch it.
  6. Click Open.
  7. When the application launches, click Next.
  8. Login to the LTU sign in page using your La Trobe username and password.Your username must be in the LTU format (e.g. 12345678@students.ltu.edu.au or 12345678@ltu.edu.au)
  9. Once you have signed in correctly, you will be redirected back to the application.
  10. Enter your personal username and password for logging into your Mac to allow the application to make changes (this is not your La Trobe username and password)
  11. Enter your Keychain password (in most cases this will be the same as your Mac login password).
  12. Click Done to complete the setup.
  13. Now that this is set up when attending any La Trobe campus you will be able to select eduroam from the available wireless networks and it will connect.

Please note: As listed in supported devices there are known issues with Chromebooks. Please attempt the steps below to connect to eduroam but be aware this may not connect correctly. Unfortunately this is a known error with Chromebooks.

  1. Connect your device to your personal network, hot spot or mobile data then navigate to https://wifi.latrobe.edu.au
  2. This should identify the device with a Google Chrome symbol as the system
  3. Follow the prompts for set up which will include adding the SecureW2 Join Now as a Google Chrome extension
  4. Go back to wifi page and select log in
  5. Login to the LTU sign in page using your La Trobe username and password.Your username must be in the LTU format (e.g. 12345678@students.ltu.edu.au or 12345678@ltu.edu.au)
  6. This will prompt the system to open another tab where you are able to upload the SecureW2 .onc file
  7. Scroll to the bottom of the page that has opened. It will have a ONC file upload option
  8. Select upload - .onc file should be in downloads
  9. Upload the file
  10. Now select eduroam in network on device
  11. This may open the wifi details page, just select connect without changing any details.
  12. This should allow the device to connect to Eduroam (note this may take a minute to connect)

  1. Open the Google Play Store and search for SecureW2 JoinNow and install the app.
  2. Connect your device to your personal network, hot spot or mobile data then navigate to https://wifi.latrobe.edu.au
  3. Select I am a LTU staff/student.
  4. Tap JoinNow.
  5. The application will ask for Location Permission
    • Select Yes: This will enable your device to automatically connect when you are within a detected range of the La Trobe eduroam wireless network.
    • Select No: This will mean you need to manually tell your device to connect to the eduroam network via your wireless settings each time you attend any La Trobe Campus.
  6. Login to the LTU sign in page using your La Trobe username and password.Your username must be in the LTU format (e.g. 12345678@students.ltu.edu.au or 12345678@ltu.edu.au)Tap Continue to complete the enrollment process.
  7. Tap Next.
  8. Tap Done.
  9. When on a La Trobe campus, you can open the SecureW2 JoinNow application to verify that you are connected to eduroam.

  1. Connect your device to your personal network, hot spot or mobile data.
  2. Navigate to https://wifi.latrobe.edu.au using Safari and select I am a LTU staff/student.
  3. Tap JoinNow.
  4. You will be redirected to a new landing page to provision your device. Tap Sign In.
  5. Login to the LTU sign in page using your La Trobe username and password.Your username must be in the LTU format (e.g. 12345678@students.ltu.edu.au or 12345678@ltu.edu.au)
  6. Tap JoinNow.
  7. Once authenticated, tap Allow to download the La Trobe University configuration profile.
  8. Once the profile has been downloaded, tap Close.
  9. Open Settings on your device and tap Profile Downloaded.
  10. Tap the profile La Trobe University eduroam_TLS MobileConfig then tap Install.
  11. If you have a passcode or face ID setup on your device use this when prompted
  12. Tap Install to verify that you wish to install the certificate on your device.
  13. Tap Install again to verify that you wish to install the wireless profile on your device.
  14. Tap Done. The profile has now been installed.
  15. When on a La Trobe University campus go to Settings > Wi-Fi and select eduroam to connect using the provisioned certificate.

Reconnecting to Eduroam

If you are having issues connecting to Eduroam please attempt to forget the network and rejoin on your device before trying the steps below.

The guides below provide the steps for re-connecting devices to the La Trobe Eduroam network if you can no longer connect after the NTP Network upgrade. If you are not able to access Eduroam or need further support please contact our Support Teams as per the Help and Contacts section below

  1. Connect your Windows device to your personal network, hot spot or mobile data then navigate to https://wifi2.latrobe.edu.au
  2. If you are a current La Trobe University staff or student select I am a LTU staff/student. You will be redirected to a new landing page.
  3. Click JoinNow.
  4. If prompted, download the WiFi_La_Trobe_University_Wrapper.exe installer by clicking Save File.
  5. Once the file has finished downloading, click the downloads tab in your browser and open the saved file.
  6. The W2 application will launch, click Next to continue the setup.
  7. Login to the LTU sign in page using your La Trobe username and password.Your username must be in the LTU format (e.g. 12345678@students.ltu.edu.au or 12345678@ltu.edu.au)
  8. Once you have successfully logged in and the certificate has been installed, you will be prompted with Configuration succeeded.
  9. Now that this is set up when attending any La Trobe campus you will be able to select eduroam from the available wireless networks and it will connect.

  1. Connect your Windows device to your personal network, hot spot or mobile data then navigate to https://wifi2.latrobe.edu.au
  2. If you are a current La Trobe University staff or student select I am a LTU staff/student. You will be redirected to a new landing page.
  3. Click JoinNow.
  4. Double-click the downloaded file: WiFi_La_Trobe_University_Wrapper.dmg
  5. Double-click on the secure W2 WiFi_La_Trobe_University_Wrapper application to launch it.
  6. Click Open.
  7. When the application launches, click Next.
  8. Login to the LTU sign in page using your La Trobe username and password.Your username must be in the LTU format (e.g. 12345678@students.ltu.edu.au or 12345678@ltu.edu.au)
  9. Once you have signed in correctly, you will be redirected back to the application.
  10. Enter your personal username and password for logging into your Mac to allow the application to make changes (this is not your La Trobe username and password)
  11. Enter your Keychain password (in most cases this will be the same as your Mac login password).
  12. Click Done to complete the setup.
  13. Now that this is set up when attending any La Trobe campus you will be able to select eduroam from the available wireless networks and it will connect.

Please note: As listed in supported devices there are known issues with Chromebooks. Please attempt the steps below to connect to eduroam but be aware this may not connect correctly. Unfortunately this is a known error with Chromebooks.

  1. Connect your Windows device to your personal network, hot spot or mobile data then navigate to https://wifi2.latrobe.edu.au
  2. This should identify the device with a Google Chrome symbol as the system
  3. Follow the prompts for set up which will include adding the SecureW2 Join Now as a Google Chrome extension
  4. Go back to wifi page and select log in
  5. Login to the LTU sign in page using your La Trobe username and password.Your username must be in the LTU format (e.g. 12345678@students.ltu.edu.au or 12345678@ltu.edu.au)
  6. This will prompt the system to open another tab where you are able to upload the SecureW2 .onc file
  7. Scroll to the bottom of the page that has opened. It will have a ONC file upload option
  8. Select upload - .onc file should be in downloads
  9. Upload the file
  10. Now select eduroam in network on device
  11. This may open the wifi details page, just select connect without changing any details.
  12. This should allow the device to connect to Eduroam (note this may take a minute to connect)

  1. Open the Google Play Store and search for SecureW2 JoinNow and install the app.
  2. Navigate to https://wifi2.latrobe.edu.au and select I am a LTU staff/student.
  3. Tap JoinNow.
  4. The application will ask for Location Permission
    • Select Yes: This will enable your device to automatically connect when you are within a detected range of the La Trobe eduroam wireless network.
    • Select No: This will mean you need to manually tell your device to connect to the eduroam network via your wireless settings each time you attend any La Trobe Campus.
  5. Login to the LTU sign in page using your La Trobe username and password.Your username must be in the LTU format (e.g. 12345678@students.ltu.edu.au or 12345678@ltu.edu.au)
  6. Tap Continue to complete the enrollment process.
  7. Tap Next.
  8. Tap Done.
  9. When on a La Trobe campus, you can open the SecureW2 JoinNow application to verify that you are connected to eduroam.

  1. Connect your Apple IOS device to your personal network, hot spot or mobile data
  2. Navigate to https://wifi2.latrobe.edu.au using Safari and select I am a LTU staff/student.
  3. Tap JoinNow.
  4. You will be redirected to a new landing page to provision your device. Tap Sign In.
  5. Login to the LTU sign in page using your La Trobe username and password.Your username must be in the LTU format (e.g. 12345678@students.ltu.edu.au or 12345678@ltu.edu.au)
  6. Tap JoinNow.
  7. Once authenticated, tap Allow to download the La Trobe University configuration profile.
  8. Once the profile has been downloaded, tap Close.
  9. Open Settings on your device and tap Profile Downloaded.
  10. Tap the profile La Trobe University eduroam_TLS MobileConfig then tap Install.
  11. If you have a passcode or face ID setup on your device use this when prompted
  12. Tap Install to verify that you wish to install the certificate on your device.
  13. Tap Install again to verify that you wish to install the wireless profile on your device.
  14. Tap Done. The profile has now been installed.
  15. When on a La Trobe University campus go to Settings > Wi-Fi and select eduroam to connect using the provisioned certificate.

FAQs

Find solutions and troubleshooting tips for common network and Wi-Fi issues in the frequently asked questions below

Certificates only need to be installed on the device once with it expiring 5 years after the first connection date.

Each user is permitted up to 10 personal devices that they can register and connect to the LTU eduroam network.

Although we work to support all devices on Eduroam and LTU networks, certain models may have difficulty connecting due to circumstances outside our control.

Supported BYOD services

  • Windows and Apple desktop and notebook computersNote: Lenovo and Google Chromebooks are known to have issues connecting to the Eduroam network and may not work
  • Apple iOS devices (iPad and iPhone)
  • Android devices (tablets and smartphones)

Unsupported services and devices

  • Apple Airplay services, including gaming, screen mirroring, and streaming content from a local device
  • Google Home Devices
  • Remote channel control of a Chromecast via phone or tablet
  • Wireless printers
  • Wireless speakers
  • Nest Hub
  • Any device requiring mDNS (these are usually devices intended for home networks rather than an enterprise environment)

Windows 10 and 11:

  1. Click Windows Start or press the Windows key
  2. In the search box, type cmd
  3. Press the Enter key
  4. A command window displays
  5. Type ipconfig /all
  6. Press Enter.
  7. A physical address displays for each adapter.
  8. The physical address is your device’s MAC address.

MacOS:

  1. Select Apple Icon
  2. Select System Preferences
  3. Select Network
  4. Select Advanced
  5. A WiFi MAC Address or Airport Address displays.
  6. This is your device’s MAC address.

Linux/Unix:

  1. Launch the terminal
  2. Type fconfig in terminal
  3. Your MAC address is displayed

iOS:

  1. Select Settings > General > About.
  2. A Wi-Fi Address displays. This is your device’s MAC address.

Android:

In most cases, you can follow this procedure to locate your MAC address:

  1. Select Settings > About Device > Status. A WiFi Address or WiFi MAC Address displays.
  2. This is your device’s MAC address.

If this does not work or you do not see your operating system listed, refer to your device’s user manual or product support website.

If your Eduroam account isn’t working on La Trobe campuses, check that you’re using the correct login credentials provided by your University institution.

For further assistance, you will need to contact your University’s IT support as they manage your Eduroam access.

If you are living on campus and your Gaming Console or Smart TVis incompatible with eduroam, you can request your device be granted accessto the IOT wireless network.

Fill out our Internet of Things (IOT) form.

At La Trobe we are currently undergoing a network transformation program which aims to transform La Trobe University’s network to deliver a centralised network that is secure, seamless and future-proof across all campuses. As part of this program of work we are moving to a Wi-Fi first approach which will allow for greater flexibililty in ways of working and study.

Network Issues: Help and Contacts


For assistance with network or Wi-Fi issues, please use the appropriate contact information below:

  • Students:
    • Domestic Phone: 1300 LA TROBE(1300 528 762 Option 2)
    • International Phone: +61 3 9479 6000
    • Alternatively, explore our other contact options through the Student IT Support Contact Page.
  • Staff:
    • Phone: 03 9479 1500 (Option 1, Option 4)
    • Alternatively, log a ticket using the Staff IT Portal or chat function

Please note: The Service Desk is dedicated to staff support and cannot assist students. Students should use the provided student contact channels only.