Student Support Policy

Where to get help

Want to discuss your study options? Contact your Student Advisor.

Need assistance with your learning? Visit the Library to connect with a Peer Learning Advisor, Discipline Hub tutor or engage with Studiosity for 24/7 support.

Are you a graduate research student needing support with your research skills? See what support the Research Education and Development (RED) team can offer you.

Looking for non-academic support? Visit our Health, Wellbeing and Inclusion website for details of the full range of services available.

The La Trobe Student Support Policy outlines the various academic and non-academic support available to students during their time studying at La Trobe. It fulfills the University’s obligations under the revised Higher Education Provider Amendment (Support for Students Policy) Guidelines 2023.

View the University’s Student Support Policy

Academic Support for Coursework Students

Assessing suitability for study

It is important that students are academically suited to continue their studies. The University assesses this in a number of ways.

  • All students are required to meet a certain academic standard to be admitted into their degree program (Admissions Policy).
  • The University identifies students who have failed previous subjects of study through our progressions process (Academic Progression Review Policy), with escalating levels of interventions to support your academic recovery.
  • The Student Advising team provide targeted proactive support throughout your degree:
    • to ensure appropriate targeted support, the University collects data on a number of performance, demographic and engagement outputs, to develop a risk profile for each student. Most of this data is passively collected as a student engages with their studies and all relevant support services. Data points can include inherent characteristics that may typically increase risk of not succeeding (equity cohort), previous failure to successfully complete a subject, or demonstrated low levels of engagement (e.g. failure to log into the Learning Management System).
    • These risk profiles are triangulated against the historical performance of La Trobe’s student cohort, to develop a predictive analytics model, which is used to identify students at risk of not succeeding academically.
    • All students identified as being at ‘high-risk’ and ‘medium-risk’ receive proactive developmental support from the Student Advising team before the census date in their current teaching period. This includes an individual appointment with a Student Advisor.
    • Students who report non-academic issues that put them at risk of not successfully completing their units are offered the opportunity to apply for adjustments to their assessment. A Student Advisor will discuss these adjustments by offering an individual appointment.
    • The Student Advising team can refer students to specialist support services provided by other departments at La Trobe.
    • Students (including those not at-risk) can request an appointment with a member of the Student Advising team.
    • Students may self-refer to a specialist support service without meeting with a Student Advisor.

How we will communicate with you

The University recognises the importance of effectively communicating details of the range of support services available to you throughout your course. Details of all University support services can be found in the Schedule of the Student Support Policy, and at the bottom of this webpage. Additionally:

  • The University will email all students with details of all academic and non-academic services prior to each census date and as part of our wider communications about the Student Services and Amenities Fee (SSAF).
  • These communications will include information about the impact of remaining enrolled in a subject after the census date, including where a HECS-HELP or FEE-HELP debt is incurred.

Access to services

The University strives to provide students with access to all services in a reasonably timely manner.

Proactive support

  • Any student identified as potentially academically at-risk will receive proactive engagement from the Student Advising team.
  • Escalating levels of support are available for those students identified at the various stages of progression through the Academic Progression Review Policy.

Academic support

  • The Library will deliver a range of literacy and numeracy support through the Learning Hubs, Discipline Hubs and Peer Learning Advisors programs.
  • Academics involved in the teaching of your subjects and courses will periodically reach out to you when they identify that you may be in need of additional academic support e.g. where you have failed a number of assessment tasks.

All La Trobe Students

Non-Academic support

  • All students can access a range of non-academic support, including but not limited to, wellbeing, counselling and mental health support. A full list of services can be found in the Schedule of the Student Support Policy (and at the bottom of this webpage).
  • As part of the support available to you from our non-academic support services, a specialist may refer you to academic support services, should this be appropriate.

Indigenous students

The University’s Indigenous Student Services team provides culturally appropriate support to Aboriginal and Torres Strait Islander students. This includes, but is not limited to, Indigenous Student Advising, the Indigenous Academic Enrichment Program (IAEP – tutoring) and access to culturally safe spaces.

Indigenous students also receive priority access to scholarships, providing additional support in removing the financial barriers to engaging with their studies.

Students with disabilities or neurodiverse characteristics

In addition to access to our range of mainstream services, students with disabilities or neurodiverse characteristics can access our AccessAbility and Inclusion services.

Our AccessAbility advisors can assist you to meet the requirements of your course if you are a student who:

  • has been diagnosed as Autistic, or has ADHD, Dyslexia and/or another minority neurotype with support needs, or
  • lives with, or has, a mental health condition, ongoing medical condition or disability (including physical, neurological, intellectual, sensory, acquired brain injury or specific learning difficulty)

This may include advice on managing university study, implementing reasonable adjustments, including adjusted assessment and exam arrangements, assistance negotiating extensions, information on assistive technology options and placement arrangements etc.

Victims/survivors of family and domestic violence and those who have experienced harassment or sexual harm

Students who are victims/survivors of domestic violence or sexual harm can receive case management support from our Student Wellbeing Connect specialist service. The service can:

  • act as a point of contact to listen to and understand your unique circumstances
  • guide you through processes and link you to services and resources in the community and university to assist with your situation
  • work in collaboration with existing services you may be in touch with (our services are not intended to replace your existing supports)
  • liaise with academics, accommodation, Student Advocacy, Counselling, AccessAbility and Inclusion and other specialist teams

Any student can report an incidence of violence, harassment or sexual harm via Safer Community.

Services available at La Trobe

Academic Services



Orientation (research students)

La Trobe’s comprehensive Orientation Program is designed to support students’ transition to university studies and foster a sense of belonging with their peers and the institution.
Peer Learning Advisors (PLA)Peer Learning Advisors (PLAs) are experienced La Trobe students specially trained to help others with navigating study and assessments. PLAs come from many different discipline areas and offer support at every campus and online.
Discipline HubsThe Discipline Hubs connect you with expert tutors who provide support in the maths, science and coding skills you need for your degree.
English Language SupportLMS Modules to assist students for whom English is a second language develop their vocabulary and learn about academic culture and expectations in Australia.
Academic IntegrityThe Academic Integrity Module will introduce you to La Trobe's values and its academic integrity standards so you are informed about how to avoid plagiarism and academic misconduct. You will complete 4 parts which have a number of academic misconduct cases, that require you to make decisions and choose pathways. These scenarios provide you with some insight into likely consequences of academic misconduct and academic integrity decisions. You will complete 5 quizzes.
Academic Skills and Language Advisor and Online Chat ServiceIndividual support with study skills, assignment planning and writing skills.
On-Demand Academic Skills WorkshopsDevelop your skills in writing assessments, referencing, overcoming procrastination and more!
Library and Subject Support ServicesAssistance in navigating referencing and information and identifying assessment and research questions.
Dedicated research skills programs and support

The Graduate Research School's Research Education and Development (RED) team supports and assists La Trobe graduate researchers in:

  • quality research practices
  • strategies for success in research publication and funding
  • insight into researcher career paths and industry sectors
  • practising excellent research communication skills.
Library Researcher trainingTraining and workshops for researcher skills.
Graduate Research SchoolCandidature lifecycle support and advice to all graduate research students.
Student AdvisingThe Student Advising team provides you with individualised support for your studies. Your Student Advisor is your main point of contact within the University.
Indigenous Student ServicesIndigenous Student Services aim to ensure the delivery of the highest quality services to Indigenous Australians who are prospective and current students as well as alumni.
Indigenous Academic Enrichment Program (IAEP)Under the IAEP an Indigenous Australian student may access up to 2 hours per week per subject (during the teaching period) to a maximum of 8 hours as approved through their application.

Non-Academic Services



Orientation (research students)

La Trobe’s comprehensive Orientation Program is designed to support students’ transition to university studies and foster a sense of belonging with their peers and the institution.
Counselling and Mental Health SupportOur counselling team provides you with free, caring and effective support to enhance your academic and personal success.

Safer Community Service

Safer Community is a free, confidential support service if you are experiencing concerning, threatening, inappropriate or uncomfortable behaviour.

Multifaith Spiritual Wellbeing

We are here to listen, encourage and aid in developing your unique faith journey.

LGBTQIA+ Health and Wellbeing ServiceWe have a vibrant LGBTIQA+ community at La Trobe. Learn more about our specific LGBTIQA+ program and how we support our community.
Legal ServiceLegal assistance is free, confidential and available to currently enrolled students.
AccessAbility and InclusionAccessAbility advisors can assist you to meet the requirements of your course.
Men’s Health and Wellbeing ServiceThe goal of our program is to improve the mental health and wellbeing of male and male identifying students at La Trobe.
Indigenous Health and Wellbeing ServiceThe Indigenous counselling service is a safe space that provides culturally appropriate and sensitive support for all Aboriginal and Torres Strait Islander students studying at La Trobe University.
Wellbeing Check-InWellbeing Connect provides support for you to manage your own wellbeing and reach your goals. We recognise that that life can be difficult and sometimes we need support to find our way through it.
Financial CounsellingFree financial counselling for students.
ScholarshipsLa Trobe offers a range of scholarships and bursaries to support students’ success and ongoing participation in their studies.
Indigenous Student ServicesIndigenous Student Services aim to ensure the delivery of the highest quality services to Indigenous Australians as prospective and current students as well as alumni.
La Trobe LeadersThe La Trobe Leaders Program provides opportunities for students to develop their leadership skills through welcoming incoming students, mentoring peers and participating in a range of engagement activities held on campus throughout the semester
Student Excellence AcademyLa Trobe’s comprehensive Orientation Program is designed to support students’ transition to university studies and foster a sense of belonging with their peers and the institution.
Student EventsThe University provides an engaging and vibrant suite of events throughout the year, enabling students to connect with peers and build their sense of belonging with La Trobe.