Students > Support > Student IT Support > Office 365 > Access your email

Access your email

You can access your student email from a La Trobe computer, personal computer or mobile device.

To login, enter your username (e.g 12345678@students.ltu.edu.au) and password.

Using a web browser

The simplest way to access your student emails from any device is by navigating to Outlook online using a supported web browser.

Log into Outlook Online

Using the Microsoft outlook client

We provide assistance with the Microsoft Outlook application for managing your student emails. If you don't have Outlook installed yet, visit our guide to installing Office Pro Plus.

Accessing outlook emails

  1. Open the Microsoft Outlook application
    • If you're not prompted to sign in straight away click File > Add Account.
  2. Type your student email address first (e.g 12345678@students.latrobe.edu.au)
  3. Click Connect.
  4. Follow the prompts by entering your username (e.g 12345678@students.ltu.edu.au) and password to continue adding your account.
  5. You may be prompted to restart Outlook after adding your account to begin using it.

  1. Launch the Outlook application
    • If you're not prompted to sign in straight away click Tools > Accounts.
    • Then press the (+) sign > New Account.
  2. Type your student email address first (e.g 12345678@students.latrobe.edu.au)
  3. Click Connect.
  4. Follow the prompts by entering your username (e.g 12345678@students.ltu.edu.au) and password to continue adding your account.

  1. If you don't have Microsoft Outlook installed, you can download it from the App Store.
  2. Once installed on your device, launch Outlook If you're not prompted to sign in straight away, tap Menu > Settings > Add Account > Add Email Account.
  3. Type your student email address first (e.g 12345678@students.latrobe.edu.au)
  4. Click Add Account.
  5. Follow the prompts by entering your username (e.g 12345678@students.ltu.edu.au) and password to continue adding your account.

  1. If you don't have Microsoft Outlook installed, you can download it from Google Play.
  2. Launch Outlook.
    • If you're not prompted to sign in straight away, tap Menu > Settings > Add Account > Add Email Account.
  3. Type your student email address first (e.g 12345678@students.latrobe.edu.au)
  4. Click Add account.
  5. Follow the prompts by entering your username (e.g 12345678@students.ltu.edu.au) and password to continue adding your account.

FAQ

If you experience a problem with Multi-Factor Authentication (MFA)and require assistance, please see the MFA help page.  
If you're experiencing issues with your password, try resetting your password or if issues persist, contact us.

Your La Trobe email address and username are different, and it’s important to use them correctly:

  • Email address: This is used to send and receive emails. It is formatted as @students.latrobe.edu.au. Make sure this is the address others use to contact you via emails. 
  • Username: This is used only for signing into your La Trobe account. It is formatted as @students.ltu.edu.au. Emails sent to your username will not reach your mailbox.

If you’re not receiving expected emails, check that the sender is using your email address (not your username) to contact you.

To search for a specific email, use Outlook Web (OWA) search function.

  1. Navigate to Outlook Web
  2. Search keywords in the top search bar and select the 'All folders' option
  3. This will conduct a search of your entire mailbox for emails, attachments and contacts that contain the keyword(s) you're searching.