Students > Support > Student IT Support > Office 365 > Access your email

Access your email

You can access your student email from a La Trobe computer, personal computer or mobile device.

Accessing your student emails can only be done through Outlook. To login, enter your username (e.g 12345678@students.ltu.edu.au) and password.

Log into Outlook Online

Using a Web Browser

The simplest way to access your student emails from any device is by navigating to Outlook online using a supported web browser.

Using the Microsoft Outlook Desktop Application

We provide assistance with the Microsoft Outlook application for managing your student emails. If you don't have Outlook installed yet, visit our guide to installing Microsoft 365 apps.

Set Up Outlook on Your Device

  1. If you don't have Microsoft Outlook installed, you can download by visiting our guide installing Microsoft 365 apps.
  2. Open the Microsoft Outlook application
    • If you're not prompted to sign in straight away click File > Add Account.
  3. Type your student email address first (e.g. 12345678@students.latrobe.edu.au)
  4. Click Connect.
  5. Follow the prompts by entering your username (e.g. 12345678@students.ltu.edu.au) and password to continue adding your account.
  6. You may be prompted to restart Outlook after adding your account to begin using it.

  1. If you don't have Microsoft Outlook installed, you can download by visiting our guide installing Microsoft 365 apps.
  2. Launch the Outlook application
    • If you're not prompted to sign in straight away click Tools > Accounts.
    • Then press the (+) sign > New Account.
  3. Type your student email address first (e.g 12345678@students.latrobe.edu.au)
  4. Click Connect.
  5. Follow the prompts by entering your username (e.g 12345678@students.ltu.edu.au) and password to continue adding your account.

  1. If you don't have Microsoft Outlook installed, you can download it from the App Store.
  2. Once installed on your device, launch Outlook If you're not prompted to sign in straight away, tap Menu > Settings > Add Account > Add Email Account.
  3. Type your student email address first (e.g 12345678@students.latrobe.edu.au)
  4. Click Add Account.
  5. Follow the prompts by entering your username (e.g 12345678@students.ltu.edu.au) and password to continue adding your account.

  1. If you don't have Microsoft Outlook installed, you can download it from Google Play.
  2. Launch Outlook.
    • If you're not prompted to sign in straight away, tap Menu > Settings > Add Account > Add Email Account.
  3. Type your student email address first (e.g 12345678@students.latrobe.edu.au)
  4. Click Add account.
  5. Follow the prompts by entering your username (e.g 12345678@students.ltu.edu.au) and password to continue adding your account.

FAQ

If you experience a problem with Multi-Factor Authentication (MFA) and require assistance, please see the MFA help page.

If you're experiencing issues with your password, try resetting your password or if issues persist, contact us.

If you’re not receiving expected emails, check that the sender is using your email address (not your username) to contact you.

Your La Trobe email address and username are different, and it’s important to use them correctly:

  • Email address: This is used to send and receive emails. It is formatted as @students.latrobe.edu.au. Make sure this is the address others use to contact you via emails. 
  • Username: This is used only for signing into your La Trobe account. It is formatted as @students.ltu.edu.au. Emails sent to your username will not reach your mailbox.

Watch: Difference Between Username and Email

No, you cannot forward your La Trobe student emails to other accounts. This rule helps keep your account secure. Even if you try to set up forwarding or mailbox rules, they will not work.

If you need to forward your emails for a specific reason, you can apply for an exemption. Just click the button below to access the online form. Once you submit it, the team will review your request. Exemptions help us manage security risks.

If your exemption is approved, it will be valid for 365 days. After that, you will receive a reminder email to renew it.

Request an Exemption - Email Forwarding

To help keep La Trobe email accounts safe and follow best practices, there are limits on how many emails you can send. Student accounts can send emails to up to 1000 different people per hour.

If you need to send more than that for a specific reason, you can request an exemption. Just use the form by clicking the button below.

Request an Exemption - Message Limits

If you are signed into Outlook with a personal account you will still be able to access your La Trobe student emails.

Outlook Desktop Application

For the Outlook Desktop Application you can add your La Trobe student email account.

If you wish to do this please access the Microsoft support guide.

Outlook Web

In Outlook on the web, you can access another account by selecting your profile and choosing ‘Sign in with a different account’. However, we recommend using a separate browser for your La Trobe account to ensure you're properly signed in and to avoid login issues.

To search for a specific email, use Outlook Web (OWA) search function.

  1. Navigate to Outlook Web
  2. Search keywords in the top search bar and select the 'All folders' option
  3. This will conduct a search of your entire mailbox for emails, attachments and contacts that contain the keyword(s) you're searching.