Students > Support > Student IT Support > Connecting > Reset password

Reset password

If you need to reset your La Trobe password, there are several options available. Follow the steps to regain access to your account securely.

Password Reset Methods

Pre-Requisites

  • You have your Microsoft Authenticator configured for your student account.
  • You are using a computer that has internet access.

Instructions

  1. Navigate to the password reset portal
  2. Sign in using your student details (e.g. 12345678@students.ltu.edu.au).
  3. Select 'Enter a code from my authenticator app' on the left hand side
  4. Open your Microsoft Authenticator application on your mobile device
  5. Select your La Trobe accounts on the application
  6. Type the 6 digit number displaying in your authenticator application into the webpage on your computer.
  7. Select Next
  8. Enter a new password into the New Password field.
  9. Re-enter your new password in the 'Confirm New Password' field.
  10. Click 'Finish'.

Pre-Requisites

  • You know your current La Trobe password.
  • You are using a computer that has internet access.

Instructions

  1. Navigate to the Microsoft password portal.
  2. Sign in using your student details (e.g. 12345678@students.ltu.edu.au).
  3. Enter a new password into the New Password field.
  4. Re-enter your new password in the 'Confirm New Password' field.
  5. Click 'Submit'.

Password guidelines

Must be at least 12 characters long.

Contain at least 3 of the 4 following types of characters

  • Upper case (A, B, C, D, E ...)
  • Lower case (a, b, c, d, e ...)
  • Number (1, 2, 3, 4, ...)
  • Non alpha-numeric (!, @, #, $ ...)

  • Not use any part of your name
  • Not use any numbers from your date of birth
  • Not use 3 or more consecutive letters from the start of your first given name, other given names, or family name - For example, if your name is “John Paul Smith” you cannot use “joh” or “pau” or “smi” in your password.
  • Not use any simple words like “hello” “password”

FAQ

When you change or reset your password you are changing your password for all of the systems you log into with your La Trobe accounts. Such as the LMS, StudentOnline, Student Emails and many more.

Once you have successfully changed your password you will need to use your new password to access these systems.

If you cannot use one of the methods outlined above to reset your password you will need to contact Student IT Support.

Please note that we’re unable to reset your password via email or chat, as we need to verify your identity over a phone call.