Supervised online exams

1. Open your Google Chrome browser on your computer
2. Go to Proview Proctoring in the Chrome web store
3. Click Add to Chrome
4. Click Add extension
5. Wait for the download to complete and install
6. Click the Extensions icon that looks like a puzzle piece in the top-right corner of the browser
7. Look for Proview Proctoring is in the extensions list
8. Click the Pin icon to ensure it is always visible

1. Open your Microsoft Edge browser on your computer
2. Go to Proview Proctoring in the Chrome web store
3. Click the Get or Get Extension button
4. Click Allow to allow extensions from other stores (if prompted). Click Add extension
5. Wait for the extension to install
6. Click View Extension or the Extensions icon that looks like a puzzle piece in the top-right corner of the browser
7. Look for Proview Proctoring in the extensions list
8. Click the Pin icon to ensure it is always visible

• Familiarise yourself with the allowable materials for each exam which is listed on the subject LMS site
• You are responsible for ensuring you bring the correct allowed materials. Failure to bring the correct allowed materials is not grounds for a request for Special Consideration

Room set-up

• A quiet and well-lit room where you will not be disturbed during the exam
• The room should have good lighting (light must not shine directly on either camera)
• If you do not have a quiet space or computer, you will need to follow instructions in the "Online supervised exam" email and book an appropriate space on campus

Desk/table set-up

During the exam you may keep on your workspace/table:

• A clear bottle of water
• Writing equipment such as pens, pencils, and erasers
• Two blank A4 working sheets
• Any allowable materials as listed on LMS

Ensure your work area/table (including under the table) is clear of any materials not permitted by the exam guidelines. This includes any second monitors, TVs, smartwatches, headphones, noise cancelling earbuds, mobile phones or other electronic devices not allowed during the exam.

A current La Trobe Student ID card is required to complete the Student Identity Check process [PDF 95KB] (when requested by the supervisor).

Please refer to the information at Why you need photo ID for face-to-face exams.

A primary device

• You can use a desktop computer with a webcam or a laptop to take the exam. Ensure the device only has one screen and is fitted with a microphone that meets the technical requirements.  Please note that iPads and other tablets are not compatible  and cannot be used
  
  Note: you may use an external monitor connected to your laptop by using the following settings: select Ctrl + Windows key + P. Select second screen only (the laptop monitor will become blank). Do not select duplicate, extend or PC screen only. You should set this up before joining the quiz for onboarding on the day of the exam
• The laptop must be plugged into a power source and connected to the internet for the duration of the exam
• Windows 8.1 or later/ macOS 10.11 or later
• Good internet connection (3Mbps upload and download)
• A secondary camera is no longer required and mobile phones should be switched off throughout the exam, except during the onboarding process
• Avoid using your work computer as employer restrictions or security settings could prevent you from accessing the exam

• Ensure you can access the internet and LMS prior to the commencement of the exam, including resolving any sanctions or technical issues that may block access to the LMS
• Your name in LMS should match your Student ID. A preferred name in LMS that does not match the name on your ID will delay the onboarding process
• Google Chrome is the recommended browser for online supervised exams
• Ensure you complete the practice test to minimise any delays in onboarding on the day of the exam

• Ensure your browser and system software are updated before the exam
• Avoid connecting through VPN or proxy while joining the live proctoring session
• Ensure that browser and system-level permissions for microphone, camera and screen sharing are enabled before starting the exam

If you experience technical difficulties before you have started the onboarding process, Contact Student IT Support  at (+61 3) 9479 6000 - Option 2 for real-time support.

If you are unable to contact Student IT, please log a support request online as soon as possible, noting the incident/reference number. This number will be needed if you apply for Special Consideration.

• If your internet connection drops out or computer shuts down during an online exam, you should log back on and reconnect. Online exam supervisors may attempt to contact you by mobile phone if the connection drops out
• If you are unable to reconnect, take a screenshot of the problem/error message noting the progress state of the exam.
• Contact  Student IT Support at (+61 3) 9479 6000 - Option 2, for real-time support regarding any technical issues. If you are unable to contact Student IT, please log a support request online as soon as possible, noting the incident/reference number. This number will be needed if you apply for Special Consideration. It is recommended to take a screenshot of the problem/error as this can be attached when you apply for Special Consideration

• Log into your LMS at the scheduled exam start time and begin the onboarding process
• Family and friends should be informed that an online exam is being held to ensure you will not be disturbed
• Request that others in your home avoid bandwidth intensive activities like streaming movies whilst the exam is in progress
• Ensure you have eaten, have access to water and attended to any comfort or personal needs (e.g. toilet break) prior to the exam commencing
• Watches are to be removed and placed next to your ID card. Smartwatches are not allowed during the exam
• Students arriving more than 30 minutes after the commencement of writing time will not be permitted into the exam

• Ensure you follow and comply with reasonable requests from the online exam supervisor. Inappropriate language and behaviour towards the exam supervisor will not be tolerated.
• Check the chatlog for any instructions communicated by the exam supervisor.
• You must work alone and not communicate with any parties in any way during the exam, except with the online exam supervisor
• You are permitted to take limited toilet breaks. If a toilet break is required, request permission from the exam supervisor using the chat function. No additional time will be added to your exam. You will have to do an ID verification process again when you return from the bathroom.
• You should always be in view of the web camera during the exam.
• Any suspicious behaviour will be flagged by the online exam supervisor and investigated further by the Exams team. This may result in an academic misconduct referral.
• If you finish your exam early, contact the online exam supervisor using the chat function.

• Exams being completed within the LMS Quiz function will be automatically submitted at the end of the exam time
• If the exam requires submission to Turnitin, you must ensure you submit your exam prior to the end of the allotted exam time
• Follow any instructions provided by the online exam supervisor
• Do not leave the exam session until your exam has been submitted
• For results and release dates refer to Grades and Results