Refunds

If you withdraw from a subject before the subject census date you may apply to have any fees you have paid refunded to you.

Complete the Application for Refund [PDF 167KB] form and submit online via the Ask a Question page.

Remissions of debt

If you are a domestic Commonwealth Supported HECS-HELP or FEE-HELP student, you may be eligible to apply for a remission of debt because of special circumstances if you:

  • withdraw after the subject census date
  • were unable to finish or withdraw from a course.

Complete the Application for Remission of Debt form [PDF 300KB] and submit online via the Ask a Question page.

Special circumstances

Special circumstances are medical, personal, family, employment or course related issues. You will need documents to prove your circumstances - see examples below.

Special circumstances are not:

  • lack of knowledge of HECS-HELP, FEE-HELP or university procedures and rules
  • being unable to repay a HELP debt.

Supporting documentation

Examples of supporting documentation include:

  • La Trobe Medical Impact Statement
    • a medical certificate will not suffice and your application will be delayed if additional documentation needs to be provided
  • Copy of death certificate
  • Carer’s certificate
  • Hospital admission/discharge summary
  • Letter from psychologist or counsellor
  • Letter from employer or notice of unexpected cessation of employment
  • Police or incident report
  • Statutory declaration
  • Supporting letter from Subject Coordinator(s)

Policy and procedures

For alternate options of viewing, reading or obtaining the above information, documents and forms, please ask a question online and our staff will assist you.