Support services

Across La Trobe, we offer a number of different services to support our international students. To find our international offices, check your campus website. For a list of all the contact details you might need, download Where to get help [PDF 735KB]*.

International Student Services have drawn up Food Catering Guidelines for Diverse Populations [PDF 540KB] to help you with your food choices.

One-on-one help

You can make a one-hour appointment with International Student Services (ISS) to talk about things like:

  • academic, financial, accommodation, cultural and personal issues
  • visa issues
  • help on campus
  • community activities and volunteer work opportunities
  • critical incidents
  • University policies and procedures.

All appointments are confidential. To make an appointment, come to the La Trobe International office on Level 3, Sylvia Walton Building, call us on (03) 9479 1199 or email us at

24-hour student support hotline

If you need help after-hours (at night, during public holidays or on the weekends) call 1800 758 360 – we want to help you with anything you might be worried about. (Calls are free from landlines but standard call rates apply from mobile phones.)

Academic expectations

In Australia, universities expect you to learn in a certain way. Adjusting to this can be challenging for some students. Here are some of the things you'll need to be aware of when you start your studies at La Trobe:


Plagiarism means using someone else's ideas and findings in your own work without properly attributing the work to the author or source. This could be either their exact words or a paraphrase, and applies to material from books, journal articles, newspapers, the Internet, television, radio or spoken information. To find out more, see Academic Integrity Help.

Courses, programs, subjects and units

In Australia, the words 'course' and 'program' are both used to mean a degree, e.g. Bachelor of Business or Master in Information Technology.

The words 'subject' or 'unit' mean the study modules within a course. For example, an undergraduate business course is usually made up of 24 subjects or units.

Lectures, tutorials and seminars

During lectures, your teachers will present information to your entire class. Tutorials and seminars are smaller group sessions that are sometimes led by your teacher, another academic, or another student. Tutorials and seminars are meant to be interactive, and are your chance to get more information about lecture material and assignments.

Contact hours

Contact hours are the number of hours you'll need to spend in class. Contact hours for engineering, science and technology, and health students are usually between 24 and 30 hours per week. For arts, business and social sciences students, contact hours are usually 12 to 15 hours, but you will need to spend more time on independent reading and research.

Assessment and grades

Your assessment will vary depending on the subject you're taking. It can include things like case studies, group assignments, class presentations and exams. At La Trobe, we use the following grading scheme:

  • A: 80 - 100%
  • B: 70 - 79%
  • C: 60 - 69%
  • D: 50 - 59%
  • N: Fail

For more information on grading, see our exam FAQs.

Academic progress

Academic progress is about you doing well in your studies and completing your course smoothly. During your course, we check how you're going and provide support. You'll need to do what's required for your course and seek help when you need it. To find out more see:

Career support

Our careers and employment service can help you explore your career options and improve your job-seeking skills through opportunities like:

  • career planning
  • work placement and internships
  • voluntary work experience
  • mentoring.

Find out about all the opportunities available to you at the Career Development Centre.

Individual student support

Make an appointment to get one-on-one help.

Academic expectations

Understanding university expectations about plagiarism, lectures, tutorials and assessment.

Career Support

Support and resources for students looking for work.

International Student Advisory Network (ISAN)

Details of our International Student Advisory Network.

International Student Barometer (ISB)

Results from the International Student Barometer.

Publications and resources

Support publications and resources for international students