Contact ASK La Trobe

How to connect with us for one-on-one support.

  • Face-to-face

    Visit us in person at an ASK La Trobe Help Zone.

    Open Monday to Friday from 9 am - 5 pm

    Find your Help Zone

  • LiveChat

    Before you chat with a friendly member of the ASK La Trobe team, our virtual assistant, Charlie, will try to answer your question.

    Find Charlie and LiveChat on the bottom right hand corner of this page.

    Monday to Thursday from 9 am - 6 pm

    Friday from 9 am - 5 pm

  • Virtual Drop-In

    One-on-one virtual drop-in sessions are available on Fridays between 12 pm - 4 pm

    Please note on Fridays, phone services will not be available, so please join for these sessions if you need help during this time.

    You can join these sessions via:

    • the QLess website
    • the QLess app (search for 'ASK La Trobe Virtual')
    • texting the keyword 'Virtual' to 0448 790 980

    Please note: when our virtual queue reaches capacity, Qless will advise you that the queue is closed. In the event of this occurring, please contact us via one of the other contact options.

    For offshore international students, please join via the below link. Please note, you will need to supply your email address when joining the queue.

  • Ask a Question Online

    Fill out our online enquiry form and our team will get back to you as soon as possible.

  • Call

    Phone: 1300 LA TROBE (1300 528 762)

    Dialling from overseas: +61 3 9479 6000

    Monday to Thursday from 10 am - 4 pm

    Please note wait times are shorter if you contact us via LiveChat.

Frequently Asked Questions

We also have a range of Frequently Asked Questions and answers available to assist you 24/7. View now