Contact ASK La Trobe

How to connect with us for one-on-one support.

  • Face-to-face

    Visit us in person at an ASK La Trobe Help Zone.

    Monday to Thursday from 9am - 5pm

    Find your Help Zone

  • LiveChat

    Before you chat with a friendly member of the ASK La Trobe team, our virtual assistant, Charlie, will try to answer your question.

    Find Charlie and LiveChat on the bottom right hand corner of this page.

    Monday to Thursday from 8am - 6pm AEST

    Friday from 8am - 5pm AEST

  • Virtual Drop-In

    One-on-one virtual drop-in sessions are available Monday to Thursday between 2pm to 5pm and Friday between 12pm to 4pm AEST

    Please note on Fridays, face-to-face and phone services will not be available, so please join for these sessions if you need help during this time.

    You can join these sessions via:

    • the QLess website
    • the QLess app (search for 'ASK La Trobe Virtual')
    • texting the keyword 'Virtual' to 0448 790 980

    For offshore international students, please join via the below link. Please note, you will need to supply your email address when joining the queue.

  • Ask a Question Online

    Fill out our online enquiry form and our team will get back to you as soon as possible.

  • Call

    Phone: 1300 LA TROBE (1300 528 762)

    Dialling from overseas: +61 9479 6000

    Monday to Thursday from 10am - 4pm AEST

    Please note wait times are shorter if you contact us via LiveChat.

Frequently Asked Questions

We also have a range of Frequently Asked Questions and answers available to assist you 24/7. View now