Multi-Factor Authentication (MFA)

La Trobe University is rolling out Multi-Factor Authentication (MFA) for all La Trobe University students in early 2022.

Multi-Factor Authentication is the second step to verify your identity when you sign into  La Trobe applications.  It prevents anyone, besides you, from gaining access to your account, even if they’ve stolen your password.

If you receive an offer on, or after, 13 January 2022 you will need to register for MFA the first time you use an Office 365 application.

All other students do not need to register for MFA until you are contacted by the University.

The use of Multi-Factor Authentication falls under the terms of the Use of Computer Facilities Statute.

How to use Multi-Factor Authentication

Video Transcript

How to set up Multi-Factor Authentication

To install the Microsoft Authenticator App you will need:

  • To put aside 15-30 minutes to complete the MFA registration
  • A device to access the La Trobe environment like a laptop or desktop computer
  • A smartphone or tablet (ensure your smartphone or tablet has ‘notifications’ enabled for the Microsoft Authenticator App)

Once you have registered for MFA, you may be prompted to authenticate the first time you open each application (including if you use a new device).

Steps to install the Microsoft Authenticator App

  1. Download the Microsoft Authenticator App on your smartphone/tablet via Apple App store or Google Play store. Ensure that you enable push notifications for the Microsoft Authenticator App.
  2. Open a MFA enable application (e.g. Office 365).
  3. Begin the log in process (enter your username and password). You will be prompted with a ‘More Information Required’ screen.
  4. Select ‘Next’.
  5. In the next screen you will have two options to connect your smartphone or tablet to La Trobe Multi-Factor Authentication. Choose one of the below options:

    Receive notification for verification: You will be prompted on your smartphone to approve or deny access.
    Use verification code: You will be sent a 6-digit code to your smartphone to enter on your device.

  6. Select one of the options and select ‘Set up’.

  7. The ‘Configure mobile app’ screen will launch in a browser window. Leave the browser window open while you configure the Microsoft Authenticator app on your smartphone/tablet.

  8. Open the Microsoft Authenticator app on your smartphone/tablet.

  9. Complete the wizard and select the plus sign to add your account.

  10. Choose ‘Work or school account’.

  11. In the next screen select ‘Scan QR code’ and scan  scan the QR code on your computer.

  12. Once the account has been added, select 'Got It' in the app.

  13. Return to your computer.

  14. Select 'Next'.
  15. Select 'Next'.
  16. On your computer, enter the 6-digit code shown in the Microsoft Authenticator app.
  17. Select Verify
    • If you have selected ‘Receive notification for verification’, select ‘Approve' on your app.
  18. Once verified, select 'Next'
  19. A success page will be displayed. Select ‘Done’.

About Multi-Factor Authentication

What are the benefits of using Multi-Factor Authentication?

  1. La Trobe University uses Multi-Factor Authentication because cyber security is a real threat facing all organisations worldwide.
  2. It is important to La Trobe University that we have secure verification processes in place to protect all our La Trobe University users’ identities and intellectual property.

Why is La Trobe University doing Multi-factor Authentication?

La Trobe University is rolling out Multi-factor Authentication (MFA) for all La Trobe University student account users, which is the best practice to address the threat of cyberattack.

It is important to La Trobe University that we have secure verification processes to protect all our La Trobe University users’ identities and intellectual property.

How does Multi-Factor Authentication work?

When logging into selected La Trobe systems and applications, you will be prompted to verify your identity via the Microsoft Authenticator Application installed on your smartphone.

This verification process on your smartphone is in addition to your username and password on your device that you use to access La Trobe applications.

You will be asked to verify who you are when you open a Microsoft application for the first time or use a device you have not used before.

The Microsoft Authentication application will not have any access to any personal information (such as bank details, passwords, photos, messages, calls or browsing history) on your smartphone.

Frequently Asked Questions

What are the requirements for Multi-Factor Authentication?

    1. A device to access the La Trobe environment; like a desktop computer or a laptop.
    2. A smartphone.

    For Apple devices, the Authenticator app requires iOS 11.0 or above. For Android devices, the Authenticator app requires 6.0 or above.

What if I don't have a smartphone or tablet to use the Microsoft Authenticator app?

What La Trobe applications and services will use Multi-Factor Authentication?

MFA is currently available for Office365 applications and La Trobe VPN software. More applications will be gradually rolled out to other applications over the next 12 months.

What are the differences between MFA registration and an MFA 'challenge'?

Once MFA is rolled out to you; you need to complete a one-off “registration” process connecting your Authenticator App (in your smartphone) with your La Trobe account (via a web browser).

When logging into MFA enabled application, based on your access circumstances, you will be prompted to verify your identity via your Authenticator App. This prompt is known as a “MFA challenge”.

How often will I be prompted for Multi-Factor Authentication?

It depends on your access circumstance. Change of location, laptop, or PC may trigger an MFA challenge. If you are accessing from the same location and device, then you may not be asked every time.

What if I change my La Trobe password, will Multi-Factor Authentication still work?

Yes, MFA will work regardless. There is no action required from you.

Can I setup another device for MFA as a backup?

If you have another device, we strongly encourage you to set it up as your backup authentication method in case your primary authentication method is not available to you. Having a backup device will allow you to use MFA on another phone or tablet and will ensure you are able to access your applications and systems.

If you have another device, we strongly encourage you to set it up as your backup authentication method in case your primary authentication method is not available to you. Having a backup device will allow you to use MFA on another phone or tablet and will ensure you are able to access your applications and systems.

Can I change my default authentication device/method after I have completed the setup?

Yes. To change your default authentication device/method:

  1. Login to Microsoft My Account. You will need to do this on a computer, not a phone.
  2. Click Update Info under the Security Info section of the page.
  3. Click Change next to Default Sign-in method and follow the prompts to change your authentication method.

Can I still use the Authenticator app without internet connection or outside of Australia?

You can still use the Authenticator app when you are not connected to the internet or outside of Australia. Open the Authenticator app and select 'La Trobe University' to find a 6-digit code. Use this code instead to verify your identity.