THE SERVICE USER PERSPECTIVE IN HEALTH CARE

PHE5SUP

2019

Credit points: 15

Subject outline

In this subject, students focus on the development and implementation of client-centred services for people with disability or chronic illness. Students are given the opportunity to explore disability and chronic illnes from the perspective of the person with the disability or chronic illness and how this perspective can be reflected in effective support services. Content is organised into three modules: (i) client related psychological and social dimensions of disability and chronic illness, and their relationship to effective service provision, (ii) self-management models of service delivery: theoretical approaches, strategies and interventions which factilitate involvement of the person in the management of their own condition, and (iii) the service user as a consumer: models and strategies regarding service user participation in health service planning and delivery. This subject is available only in distance education mode.

SchoolSchool of Psychology & Public Health

Credit points15

Subject Co-ordinatorMelissa Moore

Available to Study Abroad StudentsYes

Subject year levelYear Level 5 - Masters

Exchange StudentsYes

Subject particulars

Subject rules

PrerequisitesN/A

Co-requisitesN/A

Incompatible subjectsN/A

Equivalent subjectsN/A

Special conditions Offered subject to sufficient enrolment.

Readings

Resource TypeTitleResource RequirementAuthor and YearPublisher
ReadingsThe chronic disease self-management course: leader's manualRecommendedLorig, K, Gonzales, V and Laurnet, D 1997STANFORD UNIVERSITY PRESS, PAO ALTO
ReadingsThe psychological and social impact of disabilityRecommendedMarinelli, R and Dell Orto, A (eds) 1999SPRINGER, NEW YORK

Graduate capabilities & intended learning outcomes

01. Apply an advanced and specialised body of conceptual, theoretical and practical knowledge to the rehabilitation counselling environment in recognition of a changing health care environment

Activities:
Reading, writing and discussion.

02. Research and assess how the concept of adjustment to chronic conditions and a client's coping style and attitudes can impact on behaviour in rehabilitation settings and demonstrate the capacity to be able to use this knowledge to provide more effective practice, ie client-centred services, in these settings

Activities:
Reading, writing and discussion.

03. Solve complex problems by analysing how social support can impact on behaviour in rehabilitation settings and demonstrate a capacity to undertake a social support needs assessment

Activities:
Reading, writing and discussion.

04. Research and assess how the concept of personal control can impact on behaviour in rehabilitation settings and demonstrate the capacity to be able to use this knowledge to provide more effective client-centred services in these settings

Activities:
Reading, writing and discussion.

05. Undertake reflective practice by analysing and applying contemporary theories, concepts and practices for service user involvement.

Activities:
Reading, writing and discussion.

Subject options

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Start date between: and    Key dates

Online, 2019, Week 31-37, Online

Overview

Online enrolmentYes

Maximum enrolment sizeN/A

Enrolment information

Subject Instance Co-ordinatorMelissa Moore

Class requirements

WorkShop Week: 31 - 37
Two 1.0 days workshop per study period from week 31 to week 37 and delivered via blended.
"Distance Education with optional workshops on two days."

Assessments

Assessment elementComments% ILO*
one 2,500-word essay50 01, 02, 03, 04, 05
submission of notebook containing responses to directed activities (equivalent to 2,000 words)50 01, 02, 03, 04, 05