swp1wsv comm serv workplace support
COMMUNITY SERVICES WORKPLACE SUPPORT
SWP1WSV
2018
Credit points: 15
Subject outline
Inthis subject students acquire the basic skills and knowledge required to monitor and support Community Services workers. This includes implementing support processes to manage stress and emotional wellbeing of self or colleagues working in varied health and community service contexts. Students are introduced to the skills involved in facilitating structured debriefing sessions for colleagues who experience incidents with the potential to adversely impact their health and wellbeing. Knowledge gained in this unit applies to leadership or management roles where individuals provide peer-to-peer support and refer colleagues to specialised support services consistent with organisation guidelines.
SchoolSchool of Allied Health
Credit points15
Subject Co-ordinatorSuzie Cowan
Available to Study Abroad StudentsNo
Subject year levelYear Level 1 - UG
Exchange StudentsNo
Subject particulars
Subject rules
Prerequisites Students must be admitted in one of the following course codes: HBCSW, HBCSB, HBCS, HBCSD, HBCSM, HBCSS.
Co-requisitesN/A
Incompatible subjectsN/A
Equivalent subjectsN/A
Special conditionsN/A
Learning resources
Readings
| Resource Type | Title | Resource Requirement | Author and Year | Publisher |
|---|---|---|---|---|
| Readings | Assessment and Report Writing in the Human Services | Recommended | Helen Cleak (2009) | Cengage Learning, South Melbourne |
Graduate capabilities & intended learning outcomes
01. Identify the required professional performance practice standards to monitor and manage the impact of stressful events upon the emotional wellbeing of workers and organisations
- Activities:
- Practical placement, Short answer test, observational report (case study analysis), class presentation
02. Describe the elements of structured debriefings following critical incidents in the workplace.
- Activities:
- Practical placement assessment, observational report (case study analysis), short answer test
03. Use the literature to identify organisational policies, procedures and key resources relating to debriefing and crisis procedures in community work settings.
- Activities:
- Practical placement assessment, individual case study analysis, short answer test, class presentation
04. Demonstrate preliminary understanding of the diverse impact of events requiring ongoing supervision of individual community workers
- Activities:
- Practical placement assessment, class presentation, short answer test
05. Identify strategies of self-assessment and reflective practice that can be used to monitor performance following adverse events in the workplace.
- Activities:
- Practical placement assessment, knowledge based short answer test, observational report (case study analysis)
Subject options
Select to view your study options…
Albury-Wodonga, 2018, Week 27-52, Off Campus
Overview
Online enrolmentNo
Maximum enrolment sizeN/A
Enrolment information
Subject Instance Co-ordinatorSuzie Cowan
Class requirements
Lecture/WorkshopWeek: 27 - 52
Six 6.0 hours lecture/workshop per study period on weekdays during the day from week 27 to week 52 and delivered via face-to-face.
Placement - Off SiteWeek: 27 - 52
One 70.0 hours placement - off site per study period on weekdays during the day from week 27 to week 52 and delivered via face-to-face.
Assessments
| Assessment element | Comments | % | ILO* |
|---|---|---|---|
| Class presentation - Case Study (short oral) 10-15mins (1500 words equivalent) | Individual presentation of service- requirements and basic features of service/s protocols, scope, policies. Requires students to research organization policies and procedures on stress management and critical incident management while on placement and present their findings and recommendations to their class. | 35 | 01, 02 |
| Observational report (based on simulation case study in workplace) (1000 word equivalent) | Students identify professional & personal issues from two supervisory debrief meetings. Report identifies professional and personal performance standards used by supervisors to monitor stress and emotional wellbeing of co-workers | 25 | 01, 02, 05 |
| Knowledge based test (1000 words equivalent) (1 hour) | In class assessment - x10 short answers - demonstrate understanding of symptoms of work-related stress that manifest physically, psychologically and behaviorally - identify and assess issues of risk that may elicit an organizational response. Propose workplace actions & responsibilities towards the management of workers when providing Critical Incident Stress Debriefing (x2 case study options provided) | 40 | 01, 02, 03, 04, 05 |
Albury-Wodonga, 2018, Week 07-28, Off Campus
Overview
Online enrolmentNo
Maximum enrolment sizeN/A
Enrolment information
Subject Instance Co-ordinatorSuzie Cowan
Class requirements
Lecture/WorkshopWeek: 07 - 28
Six 6.0 hours lecture/workshop per study period on weekdays during the day from week 07 to week 28 and delivered via face-to-face.
Placement - Off SiteWeek: 07 - 28
One 70.0 hours placement - off site per study period on weekdays during the day from week 07 to week 28 and delivered via face-to-face.
Assessments
| Assessment element | Comments | % | ILO* |
|---|---|---|---|
| Class presentation - Case Study (short oral) 10-15mins (1500 words equivalent) | Individual presentation of service- requirements and basic features of service/s protocols, scope, policies. Requires students to research organization policies and procedures on stress management and critical incident management while on placement and present their findings and recommendations to their class. | 35 | 01, 02 |
| Observational report (based on simulation case study in workplace) (1000 word equivalent) | Students identify professional & personal issues from two supervisory debrief meetings. Report identifies professional and personal performance standards used by supervisors to monitor stress and emotional wellbeing of co-workers | 25 | 01, 02, 05 |
| Knowledge based test (1000 words equivalent) (1 hour) | In class assessment - x10 short answers - demonstrate understanding of symptoms of work-related stress that manifest physically, psychologically and behaviorally - identify and assess issues of risk that may elicit an organizational response. Propose workplace actions & responsibilities towards the management of workers when providing Critical Incident Stress Debriefing (x2 case study options provided) | 40 | 01, 02, 03, 04, 05 |
Bendigo, 2018, Week 27-52, Off Campus
Overview
Online enrolmentNo
Maximum enrolment sizeN/A
Enrolment information
Subject Instance Co-ordinatorSuzie Cowan
Class requirements
Lecture/WorkshopWeek: 27 - 52
Eight 3.0 hours lecture/workshop per study period on weekdays during the day from week 27 to week 52 and delivered via face-to-face.
Placement - Off SiteWeek: 27 - 52
One 70.0 hours placement - off site per study period on weekdays during the day from week 27 to week 52 and delivered via face-to-face.
Assessments
| Assessment element | Comments | % | ILO* |
|---|---|---|---|
| Class presentation - Case Study (short oral) 10-15mins (1500 words equivalent) | Individual presentation of service- requirements and basic features of service/s protocols, scope, policies. Requires students to research organization policies and procedures on stress management and critical incident management while on placement and present their findings and recommendations to their class. | 35 | 01, 02 |
| Observational report (based on simulation case study in workplace) (1000 word equivalent) | Students identify professional & personal issues from two supervisory debrief meetings. Report identifies professional and personal performance standards used by supervisors to monitor stress and emotional wellbeing of co-workers | 25 | 01, 02, 05 |
| Knowledge based test (1000 words equivalent) (1 hour) | In class assessment - x10 short answers - demonstrate understanding of symptoms of work-related stress that manifest physically, psychologically and behaviorally - identify and assess issues of risk that may elicit an organizational response. Propose workplace actions & responsibilities towards the management of workers when providing Critical Incident Stress Debriefing (x2 case study options provided) | 40 | 01, 02, 03, 04, 05 |
Bendigo, 2018, Week 07-28, Off Campus
Overview
Online enrolmentNo
Maximum enrolment sizeN/A
Enrolment information
Subject Instance Co-ordinatorSuzie Cowan
Class requirements
Lecture/WorkshopWeek: 07 - 28
Eight 3.0 hours lecture/workshop per study period on weekdays during the day from week 07 to week 28 and delivered via face-to-face.
Placement - Off SiteWeek: 07 - 28
One 70.0 hours placement - off site per study period on weekdays during the day from week 07 to week 28 and delivered via face-to-face.
Assessments
| Assessment element | Comments | % | ILO* |
|---|---|---|---|
| Class presentation - Case Study (short oral) 10-15mins (1500 words equivalent) | Individual presentation of service- requirements and basic features of service/s protocols, scope, policies. Requires students to research organization policies and procedures on stress management and critical incident management while on placement and present their findings and recommendations to their class. | 35 | 01, 02 |
| Observational report (based on simulation case study in workplace) (1000 word equivalent) | Students identify professional & personal issues from two supervisory debrief meetings. Report identifies professional and personal performance standards used by supervisors to monitor stress and emotional wellbeing of co-workers | 25 | 01, 02, 05 |
| Knowledge based test (1000 words equivalent) (1 hour) | In class assessment - x10 short answers - demonstrate understanding of symptoms of work-related stress that manifest physically, psychologically and behaviorally - identify and assess issues of risk that may elicit an organizational response. Propose workplace actions & responsibilities towards the management of workers when providing Critical Incident Stress Debriefing (x2 case study options provided) | 40 | 01, 02, 03, 04, 05 |
Dandenong, 2018, Week 07-28, Off Campus
Overview
Online enrolmentNo
Maximum enrolment sizeN/A
Enrolment information
Subject Instance Co-ordinatorSuzie Cowan
Class requirements
Lecture/WorkshopWeek: 07 - 28
Fifteen 3.0 hours lecture/workshop per study period on weekdays during the day from week 07 to week 28 and delivered via face-to-face.
Placement - Off SiteWeek: 07 - 28
One 70.0 hours placement - off site per study period on weekdays during the day from week 07 to week 28 and delivered via face-to-face.
Assessments
| Assessment element | Comments | % | ILO* |
|---|---|---|---|
| Class presentation - Case Study (short oral) 10-15mins (1500 words equivalent) | Individual presentation of service- requirements and basic features of service/s protocols, scope, policies. Requires students to research organization policies and procedures on stress management and critical incident management while on placement and present their findings and recommendations to their class. | 35 | 01, 02 |
| Observational report (based on simulation case study in workplace) (1000 word equivalent) | Students identify professional & personal issues from two supervisory debrief meetings. Report identifies professional and personal performance standards used by supervisors to monitor stress and emotional wellbeing of co-workers | 25 | 01, 02, 05 |
| Knowledge based test (1000 words equivalent) (1 hour) | In class assessment - x10 short answers - demonstrate understanding of symptoms of work-related stress that manifest physically, psychologically and behaviorally - identify and assess issues of risk that may elicit an organizational response. Propose workplace actions & responsibilities towards the management of workers when providing Critical Incident Stress Debriefing (x2 case study options provided) | 40 | 01, 02, 03, 04, 05 |
Dandenong, 2018, Week 27-52, Off Campus
Overview
Online enrolmentNo
Maximum enrolment sizeN/A
Enrolment information
Subject Instance Co-ordinatorSuzie Cowan
Class requirements
Lecture/WorkshopWeek: 27 - 52
Fifteen 3.0 hours lecture/workshop per study period on weekdays during the day from week 27 to week 52 and delivered via face-to-face.
Placement - Off SiteWeek: 27 - 52
One 70.0 hours placement - off site per study period on weekdays during the day from week 27 to week 52 and delivered via face-to-face.
Assessments
| Assessment element | Comments | % | ILO* |
|---|---|---|---|
| Class presentation - Case Study (short oral) 10-15mins (1500 words equivalent) | Individual presentation of service- requirements and basic features of service/s protocols, scope, policies. Requires students to research organization policies and procedures on stress management and critical incident management while on placement and present their findings and recommendations to their class. | 35 | 01, 02 |
| Observational report (based on simulation case study in workplace) (1000 word equivalent) | Students identify professional & personal issues from two supervisory debrief meetings. Report identifies professional and personal performance standards used by supervisors to monitor stress and emotional wellbeing of co-workers | 25 | 01, 02, 05 |
| Knowledge based test (1000 words equivalent) (1 hour) | In class assessment - x10 short answers - demonstrate understanding of symptoms of work-related stress that manifest physically, psychologically and behaviorally - identify and assess issues of risk that may elicit an organizational response. Propose workplace actions & responsibilities towards the management of workers when providing Critical Incident Stress Debriefing (x2 case study options provided) | 40 | 01, 02, 03, 04, 05 |
Mildura, 2018, Week 27-52, Off Campus
Overview
Online enrolmentNo
Maximum enrolment sizeN/A
Enrolment information
Subject Instance Co-ordinatorSuzie Cowan
Class requirements
Lecture/WorkshopWeek: 27 - 52
Fifteen 3.0 hours lecture/workshop per study period on weekdays during the day from week 27 to week 52 and delivered via face-to-face.
Placement - Off SiteWeek: 27 - 52
One 70.0 hours placement - off site per study period on weekdays during the day from week 27 to week 52 and delivered via face-to-face.
Assessments
| Assessment element | Comments | % | ILO* |
|---|---|---|---|
| Class presentation - Case Study (short oral) 10-15mins (1500 words equivalent) | Individual presentation of service- requirements and basic features of service/s protocols, scope, policies. Requires students to research organization policies and procedures on stress management and critical incident management while on placement and present their findings and recommendations to their class. | 35 | 01, 02 |
| Observational report (based on simulation case study in workplace) (1000 word equivalent) | Students identify professional & personal issues from two supervisory debrief meetings. Report identifies professional and personal performance standards used by supervisors to monitor stress and emotional wellbeing of co-workers | 25 | 01, 02, 05 |
| Knowledge based test (1000 words equivalent) (1 hour) | In class assessment - x10 short answers - demonstrate understanding of symptoms of work-related stress that manifest physically, psychologically and behaviorally - identify and assess issues of risk that may elicit an organizational response. Propose workplace actions & responsibilities towards the management of workers when providing Critical Incident Stress Debriefing (x2 case study options provided) | 40 | 01, 02, 03, 04, 05 |
Mildura, 2018, Week 07-28, Off Campus
Overview
Online enrolmentNo
Maximum enrolment sizeN/A
Enrolment information
Subject Instance Co-ordinatorSuzie Cowan
Class requirements
Lecture/WorkshopWeek: 07 - 28
Fifteen 3.0 hours lecture/workshop per study period on weekdays during the day from week 07 to week 28 and delivered via face-to-face.
Placement - Off SiteWeek: 07 - 28
One 70.0 hours placement - off site per study period on weekdays during the day from week 07 to week 28 and delivered via face-to-face.
Assessments
| Assessment element | Comments | % | ILO* |
|---|---|---|---|
| Class presentation - Case Study (short oral) 10-15mins (1500 words equivalent) | Individual presentation of service- requirements and basic features of service/s protocols, scope, policies. Requires students to research organization policies and procedures on stress management and critical incident management while on placement and present their findings and recommendations to their class. | 35 | 01, 02 |
| Observational report (based on simulation case study in workplace) (1000 word equivalent) | Students identify professional & personal issues from two supervisory debrief meetings. Report identifies professional and personal performance standards used by supervisors to monitor stress and emotional wellbeing of co-workers | 25 | 01, 02, 05 |
| Knowledge based test (1000 words equivalent) (1 hour) | In class assessment - x10 short answers - demonstrate understanding of symptoms of work-related stress that manifest physically, psychologically and behaviorally - identify and assess issues of risk that may elicit an organizational response. Propose workplace actions & responsibilities towards the management of workers when providing Critical Incident Stress Debriefing (x2 case study options provided) | 40 | 01, 02, 03, 04, 05 |
Shepparton, 2018, Week 27-52, Off Campus
Overview
Online enrolmentNo
Maximum enrolment sizeN/A
Enrolment information
Subject Instance Co-ordinatorSuzie Cowan
Class requirements
Lecture/WorkshopWeek: 27 - 52
Six 6.0 hours lecture/workshop per study period on weekdays during the day from week 27 to week 52 and delivered via face-to-face.
Placement - Off SiteWeek: 27 - 52
One 70.0 hours placement - off site per study period on weekdays during the day from week 27 to week 52 and delivered via face-to-face.
Assessments
| Assessment element | Comments | % | ILO* |
|---|---|---|---|
| Class presentation - Case Study (short oral) 10-15mins (1500 words equivalent) | Individual presentation of service- requirements and basic features of service/s protocols, scope, policies. Requires students to research organization policies and procedures on stress management and critical incident management while on placement and present their findings and recommendations to their class. | 35 | 01, 02 |
| Observational report (based on simulation case study in workplace) (1000 word equivalent) | Students identify professional & personal issues from two supervisory debrief meetings. Report identifies professional and personal performance standards used by supervisors to monitor stress and emotional wellbeing of co-workers | 25 | 01, 02, 05 |
| Knowledge based test (1000 words equivalent) (1 hour) | In class assessment - x10 short answers - demonstrate understanding of symptoms of work-related stress that manifest physically, psychologically and behaviorally - identify and assess issues of risk that may elicit an organizational response. Propose workplace actions & responsibilities towards the management of workers when providing Critical Incident Stress Debriefing (x2 case study options provided) | 40 | 01, 02, 03, 04, 05 |
Shepparton, 2018, Week 07-28, Off Campus
Overview
Online enrolmentNo
Maximum enrolment sizeN/A
Enrolment information
Subject Instance Co-ordinatorSuzie Cowan
Class requirements
Lecture/WorkshopWeek: 07 - 28
Six 6.0 hours lecture/workshop per study period on weekdays during the day from week 07 to week 28 and delivered via face-to-face.
Placement - Off SiteWeek: 07 - 28
One 70.0 hours placement - off site per study period on weekdays during the day from week 07 to week 28 and delivered via face-to-face.
Assessments
| Assessment element | Comments | % | ILO* |
|---|---|---|---|
| Class presentation - Case Study (short oral) 10-15mins (1500 words equivalent) | Individual presentation of service- requirements and basic features of service/s protocols, scope, policies. Requires students to research organization policies and procedures on stress management and critical incident management while on placement and present their findings and recommendations to their class. | 35 | 01, 02 |
| Observational report (based on simulation case study in workplace) (1000 word equivalent) | Students identify professional & personal issues from two supervisory debrief meetings. Report identifies professional and personal performance standards used by supervisors to monitor stress and emotional wellbeing of co-workers | 25 | 01, 02, 05 |
| Knowledge based test (1000 words equivalent) (1 hour) | In class assessment - x10 short answers - demonstrate understanding of symptoms of work-related stress that manifest physically, psychologically and behaviorally - identify and assess issues of risk that may elicit an organizational response. Propose workplace actions & responsibilities towards the management of workers when providing Critical Incident Stress Debriefing (x2 case study options provided) | 40 | 01, 02, 03, 04, 05 |