COMPUTER RESERVATION SYSTEMS

THS2TCR

2016

Credit points: 15

Subject outline

This subject provides training in reservations and ticketing procedures for the travel industry including an understanding of automated processes and front office reservations. Students will learn to use two different computer reservations systems and need to enrol in both classes.Class 1 introduces students to the Global Reservation Systems Component, Galileo. The subject delivers vocational skills in operating and managing global reservations and ticketing systems. The class also provides students with a conceptual understanding of how the process works to maintain the information needed by travellers, travel retailers, travel operators and destination managers. An industry-recognised certificate will be issued upon successful completion.Class 2 introduces students to the Micros computer system, Opera, at an introductory level. Students will achieve a basic understanding of how hotel reservation databases work through a self-guided training manual. This software is internationally-recognised and gives insights into front office and night audit procedures. The software is only accessible for 5 weeks.

SchoolLa Trobe Business School

Credit points15

Subject Co-ordinatorPaul Strickland

Available to Study Abroad StudentsYes

Subject year levelYear Level 2 - UG

Exchange StudentsYes

Subject particulars

Subject rules

PrerequisitesN/A

Co-requisitesN/A

Incompatible subjects THS2CRS

Equivalent subjectsN/A

Special conditions Available only to B.Bus.(Tourism Management) (LBBTM), B.Bus (Tourism Management/ Marketing) (LBBTMM) and BBus (EventMgt/Tousism Mgt) (LBBETM)

Learning resources

Readings

Resource TypeTitleResource RequirementAuthor and YearPublisher
ReadingsDepartment of Marketing, Tourism and HospitalityPrescribedGalileo Work BookLA TROBE UNIVERSITY

Graduate capabilities & intended learning outcomes

01. Recognise the fundamental components of a Galileo, a travel computer system

Activities:
E-learning activities
Related graduate capabilities and elements:
Inquiry and Analytical Skills (Critical Thinking,Inquiry/Research)
Discipline -Specific Knowledge and Skills (Discipline-Specific Knowledge and Skills)

02. Apply knowledge of Galileo by matching clients' needs to travel opportunities, identifying flight itineraries, creating a booking file for clients, determining optimum travel arrangements, and accurately interpreting flight codes, sell entries, servicing procedures and client details

Activities:
Final Exam
Related graduate capabilities and elements:
Literacies and Communication Skills (Quantitative Literacy)
Inquiry and Analytical Skills (Critical Thinking,Inquiry/Research)
Discipline -Specific Knowledge and Skills (Discipline-Specific Knowledge and Skills)

03. Demonstrate an understanding of ethical standards and the social and ethical implications of professional and personal practice in socially diverse communities

Activities:
E-learning activities
Related graduate capabilities and elements:
Inquiry and Analytical Skills (Critical Thinking,Inquiry/Research)
Inquiry and Analytical Skills (Critical Thinking,Inquiry/Research)
Personal and Professional Skills (Ethical behaviour)

04. Demonstrate an introductory level of competency in front office operations by using Opera to navigate databases and input and retrieve data

Activities:
Final Exam
Related graduate capabilities and elements:
Literacies and Communication Skills (Quantitative Literacy)

Subject options

Select to view your study options…

Start date between: and    Key dates

Melbourne, 2016, Semester 2, Day

Overview

Online enrolmentYes

Maximum enrolment sizeN/A

Enrolment information

Subject Instance Co-ordinatorElspeth Frew

Class requirements

Computer Laboratory Week: 31 - 43
One 3.0 hours computer laboratory per week on weekdays during the day from week 31 to week 43 and delivered via face-to-face.
"Software can be accessed off campus"

Computer Laboratory Week: 31 - 35
One 2.0 hours computer laboratory per week on weekdays during the day from week 31 to week 35 and delivered via face-to-face.
"Software can only be accessed on campus"

Assessments

Assessment elementComments% ILO*
One 2-hour final examination using GalileoStudents may still pass the subject if 80% if not achieved on the final examination however they will not receive industry accreditation.80 02
Weekly seminar assessment exercises using Galileo10 01, 03
One 1-hour final test using GalileoAssessment is based on retrieving information from the Opera database.10 04