bus5eis enterprise information systems
ENTERPRISE INFORMATION SYSTEMS
BUS5EIS
2015
Credit points: 15
Subject outline
Organisations today are employing ERP and CRM systems for developing customer-centric business strategies and integration of business processes in accounting, finance, human resources, sales and marketing. In this subject, an overview of enterprise-wide computing and integrated enterprise systems concepts is provided. Students gain an understanding of the functionality of ERP systems (e.g., SAP) and the underlying business processes integrated by these systems and their method of integration. SAP modules are used to provide hands-on experience to the students. Some aspects of CRM are also covered.
SchoolLa Trobe Business School
Credit points15
Subject Co-ordinatorRajiv Khosla
Available to Study Abroad StudentsNo
Subject year levelYear Level 5 - Masters
Exchange StudentsNo
Subject particulars
Subject rules
Prerequisites BUS5AFS, BUS5BID
Co-requisitesN/A
Incompatible subjectsN/A
Equivalent subjectsN/A
Special conditionsN/A
Learning resources
Readings
| Resource Type | Title | Resource Requirement | Author and Year | Publisher |
|---|---|---|---|---|
| Readings | Enterprise resource planning systems : life, cycle, electronic commerce | Prescribed | O'Leary, D. | NEW YORK : CAMBRIDGE UNIVERSITY PRESS, 2000 |
| Readings | Enterprise systems for management | Recommended | Motiwalla, L. and Thompson, J. | PEARSON INTERNATIONAL EDN. 2009 |
Graduate capabilities & intended learning outcomes
01. Definition, Background and Role of Enterprise Systems (including ERP and CRM) in organisations
- Activities:
- 1. Explain nature and scope of ERP systems 2. Outline benefits of ERP systems 3. Explain why almost all large organisations worldwide (and increasing numbers of medium-size organisations) have adopted Enterprise Systems 4. Explain the type of technologies which are needed for the design and development of ERP Systems 5. Describe the different roles that firms play in supporting these systems
02. Process and data management capabilities of ERP and CRM systems
- Activities:
- 1. Describe the input and output capabilities of ERP systems 2. Explain how ERP software manages processes (broadly) 3. Explain how CRM software is used to control customer interactions, and some of the benefits and problems associated with the methods usually employed 4. Describe some of the data manipulation and information discovery techniques commonly provided in CRM application suites
03. Evaluation of factors related to choosing, designing and implementing an ERP system, and success and failure of ERP systems;
- Activities:
- 1. Explain issues involved in deciding and choosing an ERP system 2. Explain the design issues and aspects involved in an ERP system 3. Explain the key considerations in planning an ERP implementation 4. Describe a variety of implementation techniques, and their associated advantages and risks 5. Describe methods by which implementation risks can be reduced 6. Describe the stages typically found in an ERP implementation 7. Explain how these systems can produce ongoing benefits and methods that can help reduce the likelihood of problems
04. A good working knowledge of the core functionality provided by one of the most popular Enterprise application software packages, SAP ECC6.
- Activities:
- 1. Familiarity with data entry procedures used by SAP 2. Explain the specific meaning of commonly used terms in SAP (e.g. plant, warehouse) 3. Familiarity with document-handling procedures in SAP
Subject options
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Melbourne, 2015, Semester 1, Day
Overview
Online enrolmentYes
Maximum enrolment sizeN/A
Enrolment information
Subject Instance Co-ordinatorRajiv Khosla
Class requirements
Laboratory ClassWeek: 10 - 22
One 3.0 hours laboratory class other recurrence on weekdays during the day from week 10 to week 22 and delivered via face-to-face.
LectureWeek: 10 - 22
One 2.0 hours lecture other recurrence on weekdays during the day from week 10 to week 22 and delivered via face-to-face.
Assessments
| Assessment element | Comments | % | ILO* |
|---|---|---|---|
| Lecture and lab attendance and work | 10 | 01, 02, 03, 04 | |
| one 2,000-word assignment | 20 | 04 | |
| one 2-hour final examination | 60 | 01, 02, 03, 04 | |
| one mid-term test | 10 | 01, 02, 03 |