This subject provides a theoretical and practical introduction to the elements of effective communication within the modern business environment. Lecture topics include: models of the communication process; the principles of effective communication (written and spoken; formal and informal); the relationship between the structure of and communication within organisations; intercultural communication; e-communication; conflict management and negotiation. The tutorial classes focus on practical exercises relative to the lectures including the development of applied communication skills such as oral presentations and report writing.

Subject rules