law5cph complaints handling
COMPLAINTS HANDLING
LAW5CPH
Not currently offered
Credit points: 20
Subject outline
Complaints handling is a growing area of conflict resolution and prevention. In this unit students will explore the benefits of effective complaints handling. Theories, research and practice in this area are developing to support the design of systems which ensure satisfaction for complainants, industry, and statutory bodies. Students will also explore the role of an ombudsman, complaints tribunals and commissions. The design and practice of effective complaints handling are introduced including policies, procedures, skills, approaches, time frames, resources and alternatives.
FacultyFaculty of Business, Economics and Law
Credit points20
Subject Co-ordinatorDavid Wishart
Available to Study Abroad StudentsYes
Subject year levelYear Level 5 - Masters
Exchange StudentsYes
Subject particulars
Subject rules
PrerequisitesN/A
Co-requisitesN/A
Incompatible subjectsN/A
Equivalent subjectsN/A
Special conditionsN/A
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