Student complaints

La Trobe University is committed to an effective complaints handling mechanism for students in line with its policy of creating a harmonious and productive study environment. Feedback stemming from student complaints is a valuable source of information that helps the University improve the quality of its service.

Understanding the complaints process

The Student Complaints Office assists students and staff to understand the complaints process.

Your rights and responsibilities

Students have a right to register a student complaint.

Have something you want to tell us about?

Any comments or complaints? We want to hear them.

Resolving a complaint

There are a variety of ways in which a complaint can be resolved.

Contact us

Details of who to contact when making a complaint.