La Trobe University is committed to an effective complaints handling mechanism for students in line with its policy of creating a harmonious and productive study environment. Feedback stemming from student complaints is a valuable source of information that helps the University improve the quality of its service.
The Student Complaints Office assists students and staff to understand the complaints process.
Students have a right to register a student complaint.
There are a variety of ways in which a complaint can be resolved.
Any comments, complaints or compliments? We want to hear them.
Details of who to contact when making a complaint.