La Trobe University is committed to an effective complaints handling mechanism for students in line with its policy of creating a harmonious and productive study environment. Feedback stemming from student complaints is a valuable source of information that helps the University improve the quality of its service.
Understanding the complaints process
The Student Complaints Office assists students and staff to understand the complaints process.
Your rights and responsibilities
Students have a right to register a student complaint.
Resolving a complaint
There are a variety of ways in which a complaint can be resolved.
Student Feedback
Any comments, complaints or compliments? We want to hear them.
Contact us
Details of who to contact when making a complaint.
