ths2tcr comp resvns sys
COMPUTER RESERVATION SYSTEMS
THS2TCR
2015
Credit points: 15
Subject outline
This subject provides training in reservations and ticketing procedures for the travel industry including an understanding of automated processes and front office reservations. Students will learn to use two different computer reservations systems and need to enrol in both classes.Class 1 introduces students to the Global Reservation Systems Component, Galileo. The subject delivers vocational skills in operating and managing global reservations and ticketing systems. The class also provides students with a conceptual understanding of how the process works to maintain the information needed by travellers, travel retailers, travel operators and destination managers. An industry-recognised certificate will be issued upon successful completion.Class 2 introduces students to the Micros computer system, Opera, at an introductory level. Students will achieve a basic understanding of how hotel reservation databases work through a self-guided training manual. This software is internationally-recognised and gives insights into front office and night audit procedures. The software is only accessible for 5 weeks.
SchoolLa Trobe Business School
Credit points15
Subject Co-ordinatorPaul Strickland
Available to Study Abroad StudentsYes
Subject year levelYear Level 2 - UG
Exchange StudentsYes
Subject particulars
Subject rules
Prerequisites Available only to B.Bus.(Tourism Management) (LBBTM), B.Bus (Tourism Management/ Marketing) (LBBTMM), B.Bus (Tourism and Hospitality) (LBBTH) and BBus (EventMgt/Tousism Mgt) (LBBETM)
Co-requisitesN/A
Incompatible subjects THS2CRS
Equivalent subjectsN/A
Special conditions Available only to B.Bus.(Tourism Management) (LBBTM), B.Bus (Tourism Management/ Marketing) (LBBTMM) and BBus (EventMgt/Tousism Mgt) (LBBETM)
Learning resources
Readings
| Resource Type | Title | Resource Requirement | Author and Year | Publisher |
|---|---|---|---|---|
| Readings | Department of Marketing, Tourism and Hospitality | Prescribed | Galileo Work Book | LA TROBE UNIVERSITY |
Graduate capabilities & intended learning outcomes
01. Recognise the fundamental components of a Galileo, a travel computer system
- Activities:
- E-learning activities
- Related graduate capabilities and elements:
- Inquiry/ Research(Inquiry/ Research)
02. Apply knowledge of Galileo by matching clients' needs to travel opportunities, identifying flight itineraries, creating a booking file for clients, determining optimum travel arrangements, and accurately interpreting flight codes, sell entries, servicing procedures and client details
- Activities:
- Final Exam
- Related graduate capabilities and elements:
- Information Literacy(Information Literacy)
03. Demonstrate an understanding of ethical standards and the social and ethical implications of professional and personal practice in socially diverse communities
- Activities:
- E-learning activities
- Related graduate capabilities and elements:
- Ethical Awareness(Ethical Awareness)
04. Demonstrate an introductory level of competency in front office operations by using Opera to navigate databases and input and retrieve data
- Activities:
- Final Exam
- Related graduate capabilities and elements:
- Information Literacy(Information Literacy)
Subject options
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Melbourne, 2015, Semester 2, Day
Overview
Online enrolmentYes
Maximum enrolment sizeN/A
Enrolment information
Subject Instance Co-ordinatorElspeth Frew
Class requirements
Computer LaboratoryWeek: 31 - 43
One 3.0 hours computer laboratory per week on weekdays during the day from week 31 to week 43 and delivered via face-to-face.
"Software can be accessed off campus"
Computer LaboratoryWeek: 31 - 35
One 2.0 hours computer laboratory per week on weekdays during the day from week 31 to week 35 and delivered via face-to-face.
"Software can only be accessed on campus"
Assessments
| Assessment element | Comments | % | ILO* |
|---|---|---|---|
| One 2-hour final examination using Galileo | Students may still pass the subject if 80% if not achieved on the final examination however they will not receive industry accreditation. | 80 | 02 |
| Weekly seminar assessment exercises using Galileo | 10 | 01, 03 | |
| One 1-hour final test using Galileo | Assessment is based on retrieving information from the Opera database. | 10 | 04 |