SERVICE OPERATIONS MANAGEMENT
THS3SOM
2014
Credit points: 15
Subject outline
Service Operations Management is an advanced subject in the La Trobe Business School and is designed for third year students. Students build on knowledge gained from previous business and hospitality subjects. This subject aims to investigate and apply the principles of operations management in a wide range of service enterprises.
Faculty: Faculty of Business, Economics and Law
Credit points: 15
Subject Co-ordinator: Kim Williams
Available to Study Abroad Students: Yes
Subject year level: Year Level 3 - UG
Exchange Students: Yes
Subject particulars
Subject rules
Prerequisites: THS1FBS or THS2THO or equivalent
Co-requisites: N/A
Incompatible subjects: N/A
Equivalent subjects: N/A
Special conditions: 1. In-class quiz: marked in class, immediate feedback avail providing forum for further discussion & clarification. 2. Tutorial participation - discussion via private consult. 3. Tutorial leadership group - 2 week turnaround. Discussion in-class and/or by private consult. 4. Major Report - 2-3 weeks depending on student enrolment numbers. Discussion in class and/or by private consult.
Learning resources
Readings
| Resource Type | Title | Resource Requirement | Author and Year | Publisher |
|---|---|---|---|---|
| Readings | Service Operations Management | Prescribed | Melsen, L | MC GRAW HILL (2011) |
Melbourne, 2014, Semester 1, Day
Overview
Online enrolment: Yes
Maximum enrolment size: N/A
Enrolment information:
Subject Instance Co-ordinator: Kim Williams
Class requirements
LectureWeek: 10 - 22
One 2.0 hours lecture other recurrence on weekdays during the day from week 10 to week 22 and delivered via face-to-face.
TutorialWeek: 10 - 22
One 1.0 hours tutorial other recurrence on weekdays during the day from week 10 to week 22 and delivered via face-to-face.
Assessments
| Assessment element | Comments | % |
|---|---|---|
| 2 x in-class quizzes each inc. T/F and MC questions. | 5% each | 10 |
| Major assignment | 1800 words | 30 |
| One 90 minute final examination | 40 | |
| Tutorial group leadership re: devising, planning and delivering unit content to the class. | 20 |