SERVICE OPERATIONS MANAGEMENT
Credit points: 15
Service Operations Management is an advanced subject in the La Trobe Business School and is designed for third year students. Students build on knowledge gained from previous business and hospitality subjects. This subject aims to investigate and apply the principles of operations management in a wide range of service enterprises.
FacultyFaculty of Business, Economics and Law
Subject Co-ordinatorKim Williams
Available to Study Abroad StudentsYes
Subject year levelYear Level 3 - UG
Prerequisites THS1FBS or THS2THO or equivalent
Special conditions 1. In-class quiz: marked in class, immediate feedback avail providing forum for further discussion & clarification. 2. Tutorial participation - discussion via private consult. 3. Tutorial leadership group - 2 week turnaround. Discussion in-class and/or by private consult. 4. Major Report - 2-3 weeks depending on student enrolment numbers. Discussion in class and/or by private consult.
|Resource Type||Title||Resource Requirement||Author and Year||Publisher|
|Readings||Service Operations Management||Prescribed||Melsen, L||MC GRAW HILL (2011)|
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Melbourne, 2014, Semester 1, Day
Maximum enrolment sizeN/A
Subject Instance Co-ordinatorKim Williams
One 2.0 hours lecture other recurrence on weekdays during the day from week 10 to week 22 and delivered via face-to-face.
One 1.0 hours tutorial other recurrence on weekdays during the day from week 10 to week 22 and delivered via face-to-face.
|2 x in-class quizzes each inc. T/F and MC questions.||5% each||10|
|Major assignment||1800 words||30|
|One 90 minute final examination||40|
|Tutorial group leadership re: devising, planning and delivering unit content to the class.||20|