Credit points: 15

Subject outline

Service Operations Management is an advanced subject in the La Trobe Business School and is designed for third year students. Students build on knowledge gained from previous business and hospitality subjects. This subject aims to investigate and apply the principles of operations management in a wide range of service enterprises.

FacultyFaculty of Business, Economics and Law

Credit points15

Subject Co-ordinatorKim Williams

Available to Study Abroad StudentsYes

Subject year levelYear Level 3 - UG

Exchange StudentsYes

Subject particulars

Subject rules

Prerequisites THS1FBS or THS2THO or equivalent


Incompatible subjectsN/A

Equivalent subjectsN/A

Special conditions 1. In-class quiz: marked in class, immediate feedback avail providing forum for further discussion & clarification. 2. Tutorial participation - discussion via private consult. 3. Tutorial leadership group - 2 week turnaround. Discussion in-class and/or by private consult. 4. Major Report - 2-3 weeks depending on student enrolment numbers. Discussion in class and/or by private consult.

Learning resources


Resource TypeTitleResource RequirementAuthor and YearPublisher
ReadingsService Operations ManagementPrescribedMelsen, LMC GRAW HILL (2011)

Subject options

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Start date between: and    Key dates

Melbourne, 2014, Semester 1, Day


Online enrolmentYes

Maximum enrolment sizeN/A

Enrolment information

Subject Instance Co-ordinatorKim Williams

Class requirements

Lecture Week: 10 - 22
One 2.0 hours lecture other recurrence on weekdays during the day from week 10 to week 22 and delivered via face-to-face.

Tutorial Week: 10 - 22
One 1.0 hours tutorial other recurrence on weekdays during the day from week 10 to week 22 and delivered via face-to-face.


Assessment elementComments%
2 x in-class quizzes each inc. T/F and MC questions.5% each10
Major assignment1800 words30
One 90 minute final examination40
Tutorial group leadership re: devising, planning and delivering unit content to the class.20