ths3hsd hospitality service deliv

HOSPITALITY SERVICE DELIVERY STRATEGIES

THS3HSD

2014

Credit points: 15

Subject outline

By the use of a computer-based simulation titled HOTS , this capstone hospitality subject explores the real-time working of a hotel. Based in teams, the HOTS software allows all business decisions of a hotel over a five year period. Students need to apply all gained knowledge in service operations and marketing principles including SWOT analysis, cash flow statements and other appropriate methods of interpreting data. The HOTS program simulates real decision making and prepares students for working in teams and in the industry.

FacultyFaculty of Business, Economics and Law

Credit points15

Subject Co-ordinatorPaul Strickland

Available to Study Abroad StudentsNo

Subject year levelYear Level 3 - UG

Exchange StudentsNo

Subject particulars

Subject rules

Prerequisites MKT1MDP or BUS1BUF

Co-requisitesN/A

Incompatible subjects THS31HSM

Equivalent subjectsN/A

Special conditionsN/A

Learning resources

Readings

Resource Type	Title	Resource Requirement	Author and Year	Publisher
Readings	Subject Readings	Prescribed	La Trobe Business School	LA TROBE UNIVERSITY

Subject options

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Melbourne, 2014, Semester 2, Day

Overview

Online enrolmentYes

Maximum enrolment sizeN/A

Enrolment information

Subject Instance Co-ordinatorPaul Strickland

Class requirements

LectureWeek: 31 - 36
One 2.0 hours lecture other recurrence on weekdays during the day from week 31 to week 36 and delivered via face-to-face.

Laboratory ClassWeek: 31 - 43
One 2.0 hours laboratory class other recurrence on weekdays during the day from week 31 to week 43 and delivered via face-to-face.

Assessments

Assessment element	Comments	%
one 15-minute team presentation	4-6 students per team	10
one 2000-word individual report		60
one 4500 - 6000 words group report	4-6 students per group	20
one computer simulation exercise	equivalent to 1,000-words	10

Other Site, 2014, Semester 2, Day