HOSPITALITY SERVICE DELIVERY STRATEGIES

THS3HSD

2014

Credit points: 15

Subject outline

By the use of a computer-based simulation titled HOTS , this capstone hospitality subject explores the real-time working of a hotel. Based in teams, the HOTS software allows all business decisions of a hotel over a five year period. Students need to apply all gained knowledge in service operations and marketing principles including SWOT analysis, cash flow statements and other appropriate methods of interpreting data. The HOTS program simulates real decision making and prepares students for working in teams and in the industry.

Faculty: Faculty of Business, Economics and Law

Credit points: 15

Subject Co-ordinator: Paul Strickland

Available to Study Abroad Students: No

Subject year level: Year Level 3 - UG

Exchange Students: No

Subject particulars

Subject rules

Prerequisites: MKT1MDP or BUS1BUF

Co-requisites: N/A

Incompatible subjects: THS31HSM

Equivalent subjects: N/A

Special conditions: N/A

Learning resources

Readings

Resource Type	Title	Resource Requirement	Author and Year	Publisher
Readings	Subject Readings	Prescribed	La Trobe Business School	LA TROBE UNIVERSITY

Melbourne, 2014, Semester 2, Day

Overview

Online enrolment: Yes

Maximum enrolment size: N/A

Enrolment information:

Subject Instance Co-ordinator: Paul Strickland

Class requirements

LectureWeek: 31 - 36
One 2.0 hours lecture other recurrence on weekdays during the day from week 31 to week 36 and delivered via face-to-face.

Laboratory ClassWeek: 31 - 43
One 2.0 hours laboratory class other recurrence on weekdays during the day from week 31 to week 43 and delivered via face-to-face.

Assessments

Assessment element	Comments	%
one 15-minute team presentation	4-6 students per team	10
one 2000-word individual report		60
one 4500 - 6000 words group report	4-6 students per group	20
one computer simulation exercise	equivalent to 1,000-words	10

Other Site, 2014, Semester 2, Day