ACCOMMODATION OPERATIONS MANAGEMENT
Credit points: 15
This subject builds on the professional skills required for the hospitality industry that were introduced in THS1FBS. It provides students with an introduction to the skills, knowledge and techniques required to manage and maintain an accommodation department in all types and sizes of hospitality operations, both public and private. Students will gain an understanding of front office and accommodation reservation systems including an introduction to a computerised reservation system. Additionally there is a strong emphasis on acquiring practical operational skills provided by the requirement to undertake work placement at a commercial property.
FacultyFaculty of Business, Economics and Law
Subject Co-ordinatorPaul Strickland
Available to Study Abroad StudentsYes
Subject year levelYear Level 1 - UG
Incompatible subjects THS1IAM
Special conditions This subject is only available to those students enrolled in BBus (Tourism and Hospitality). All students are required to buy/provide and wear the following to all practical classes: Black shoes and socks/tights, Black trousers/skirt, , La Trobe University name badge, White polo shirt (no insignia). Students must complete 3 x 8 hour shifts in housekeeping via a work placement program.
|Resource Type||Title||Resource Requirement||Author and Year||Publisher|
|Readings||Hotel front office reservation systems||Preliminary||Houghton, M. and Strickland, P.||BUNDOORA , VIC: LA TROBE UNIVERSITY|
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Melbourne, 2014, Semester 2, Day
Maximum enrolment sizeN/A
Subject Instance Co-ordinatorPaul Strickland
Two 2.0 hours laboratory class per week on weekdays during the day from week 31 to week 32 and delivered via face-to-face.
One 2.0 hours lecture per week on weekdays during the day from week 31 to week 43 and delivered via face-to-face.
|one 1-hour software application test||Students must use the OPERA industry program to complete this test.||15|
|one 2-hour examination||Students must achieve an overall total of 50% to pass the subject||50|
|one 3,000-word group assignment||groups of three students, 1,000-words per student||20|
|one placement participation journal and report||Hurdle requirement: students must complete work placement in housekeeping||15|