Credit points: 15

Subject outline

This subject builds on the professional skills required for the hospitality industry that were introduced in THS1FBS. It provides students with an introduction to the skills, knowledge and techniques required to manage and maintain an accommodation department in all types and sizes of hospitality operations, both public and private. Students will gain an understanding of front office and accommodation reservation systems including an introduction to a computerised reservation system. Additionally there is a strong emphasis on acquiring practical operational skills provided by the requirement to undertake work placement at a commercial property.

FacultyFaculty of Business, Economics and Law

Credit points15

Subject Co-ordinatorPaul Strickland

Available to Study Abroad StudentsYes

Subject year levelYear Level 1 - UG

Exchange StudentsYes

Subject particulars

Subject rules



Incompatible subjects THS1IAM

Equivalent subjectsN/A

Special conditions This subject is only available to those students enrolled in BBus (Tourism and Hospitality). All students are required to buy/provide and wear the following to all practical classes: Black shoes and socks/tights, Black trousers/skirt, , La Trobe University name badge, White polo shirt (no insignia). Students must complete 3 x 8 hour shifts in housekeeping via a work placement program.

Learning resources


Resource TypeTitleResource RequirementAuthor and YearPublisher
ReadingsHotel front office reservation systemsPreliminaryHoughton, M. and Strickland, P.BUNDOORA , VIC: LA TROBE UNIVERSITY

Subject options

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Start date between: and    Key dates

Melbourne, 2014, Semester 2, Day


Online enrolmentYes

Maximum enrolment sizeN/A

Enrolment information

Subject Instance Co-ordinatorPaul Strickland

Class requirements

Laboratory Class Week: 31 - 32
Two 2.0 hours laboratory class per week on weekdays during the day from week 31 to week 32 and delivered via face-to-face.

Lecture Week: 31 - 43
One 2.0 hours lecture per week on weekdays during the day from week 31 to week 43 and delivered via face-to-face.


Assessment elementComments%
one 1-hour software application testStudents must use the OPERA industry program to complete this test.15
one 2-hour examinationStudents must achieve an overall total of 50% to pass the subject50
one 3,000-word group assignmentgroups of three students, 1,000-words per student20
one placement participation journal and reportHurdle requirement: students must complete work placement in housekeeping15