In this subject, students will develop an understanding of the past, present and future directions for quality and safety in clinical and non-clinical services within health and community services. Historically the notion of quality and 'patient' safety has been viewed as actions that minimize patient's exposure to unnecessary risk while in the healthcare environment (usually a hospital). The delivery of safe, high quality care is essential within and between health and community service organisations and this subject promotes an understanding of the necessary principles and practices. Throughout the subject, there is an emphasis on individual and organisational skill development.

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Readings