Credit points: 15

Subject outline

Organisations today are employing ERP and CRM systems for developing customer-centric business strategies and integration of business processes in accounting, finance, human resources, sales and marketing. In this subject, an overview of enterprise-wide computing and integrated enterprise systems concepts is provided. Students gain an understanding of the functionality of ERP systems (e.g., SAP) and the underlying business processes integrated by these systems and their method of integration. SAP modules are used to provide hands-on experience to the students. Some aspects of CRM are also covered.

FacultyFaculty of Business, Economics and Law

Credit points15

Subject Co-ordinatorRajiv Khosla

Available to Study Abroad StudentsNo

Subject year levelYear Level 5 - Masters

Exchange StudentsNo

Subject particulars

Subject rules


Co-requisites If enrolled in LMBISC: BUS5BID, BUS5EBI, BUS5MIP

Incompatible subjectsN/A

Equivalent subjectsN/A

Special conditionsN/A

Learning resources


Resource TypeTitleResource RequirementAuthor and YearPublisher
ReadingsEnterprise resource planning systems : life, cycle, electronic commercePrescribedO'Leary, D.NEW YORK : CAMBRIDGE UNIVERSITY PRESS, 2000
ReadingsEnterprise systems for managementRecommendedMotiwalla, L. and Thompson, J.PEARSON INTERNATIONAL EDN. 2009

Subject options

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Start date between: and    Key dates

Melbourne, 2014, Semester 2, Day


Online enrolmentYes

Maximum enrolment sizeN/A

Enrolment information

Subject Instance Co-ordinatorRajiv Khosla

Class requirements

Lecture Week: 31 - 43
One 2.0 hours lecture other recurrence on weekdays during the day from week 31 to week 43 and delivered via face-to-face.

Laboratory Class Week: 31 - 43
One 3.0 hours laboratory class other recurrence on weekdays during the day from week 31 to week 43 and delivered via face-to-face.


Assessment elementComments%
Lecture and lab attendance and work10
one 2,000-word assignment20
one 2-hour final examination60
one mid-term test10