THE SERVICE USER PERSPECTIVE IN HEALTH CARE
PHE5SUP
2017
Credit points: 15
Subject outline
In this subject, students focus on the development and implementation of client-centred services for people with disability or chronic illness. Students are given the opportunity to explore disability and chronic illnes from the perspective of the person with the disability or chronic illness and how this perspective can be reflected in effective support services. Content is organised into three modules: (i) client related psychological and social dimensions of disability and chronic illness, and their relationship to effective service provision, (ii) self-management models of service delivery: theoretical approaches, strategies and interventions which factilitate involvement of the person in the management of their own condition, and (iii) the service user as a consumer: models and strategies regarding service user participation in health service planning and delivery. This subject is available only in distance education mode.
School: School of Psychology & Public Health
Credit points: 15
Subject Co-ordinator: Sophie Hill
Available to Study Abroad Students: Yes
Subject year level: Year Level 5 - Masters
Exchange Students: Yes
Subject particulars
Subject rules
Prerequisites: N/A
Co-requisites: N/A
Incompatible subjects: N/A
Equivalent subjects: N/A
Special conditions: Offered subject to sufficient enrolment.
Learning resources
Readings
| Resource Type | Title | Resource Requirement | Author and Year | Publisher |
|---|---|---|---|---|
| Readings | The chronic disease self-management course: leader's manual | Recommended | Lorig, K, Gonzales, V and Laurnet, D 1997 | STANFORD UNIVERSITY PRESS, PAO ALTO |
| Readings | The psychological and social impact of disability | Recommended | Marinelli, R and Dell Orto, A (eds) 1999 | SPRINGER, NEW YORK |
Graduate capabilities & intended learning outcomes
01. Apply an advanced and specialised body of conceptual, theoretical and practical knowledge to the rehabilitation counselling environment in recognition of a changing health care environment
- Activities:
- Reading, writing and discussion.
02. Research and assess how the concept of adjustment to chronic conditions and a client's coping style and attitudes can impact on behaviour in rehabilitation settings and demonstrate the capacity to be able to use this knowledge to provide more effective practice, ie client-centred services, in these settings
- Activities:
- Reading, writing and discussion.
03. Solve complex problems by analysing how social support can impact on behaviour in rehabilitation settings and demonstrate a capacity to undertake a social support needs assessment
- Activities:
- Reading, writing and discussion.
04. Research and assess how the concept of personal control can impact on behaviour in rehabilitation settings and demonstrate the capacity to be able to use this knowledge to provide more effective client-centred services in these settings
- Activities:
- Reading, writing and discussion.
05. Undertake reflective practice by analysing and applying contemporary theories, concepts and practices for service user involvement.
- Activities:
- Reading, writing and discussion.
Online, 2017, Week 31-37, Online
Overview
Online enrolment: Yes
Maximum enrolment size: N/A
Enrolment information:
Subject Instance Co-ordinator: Sophie Hill
Class requirements
WorkShopWeek: 31 - 37
Two 1.0 days workshop per study period from week 31 to week 37 and delivered via blended.
"Distance Education with optional workshops on two days."
Assessments
| Assessment element | Comments | % | ILO* |
|---|---|---|---|
| one 2,500-word essay | 50 | 01, 02, 03, 04, 05 | |
| submission of notebook containing responses to directed activities (equivalent to 2,000 words) | 50 | 01, 02, 03, 04, 05 |