The Olga Tennison Autism Research Centre (OTARC) is Australia's first centre dedicated to autism research. It has a strong focus on research translation through the development of evidence-based tools, and collaborates with other autism research centres and institutes both in Australia and internationally.
The Health Complaints Act
OTARC complies with The Health Complaints Act, 1 February 2017. The Act applies to Health Service Providers, and establishes the office of the Health Complaints Commission, who is empowered to handle complaints about health services provided by any organisation or person in Victoria, including both registered and non-registered providers. OTARC is a non-registered provider.
Code of Conduct Obligations:
- Provide safe and ethical healthcare;
- Obtain consent for treatment;
- Take care to protect consumers from infection;
- Minimise harm and act appropriately if something goes wrong;
- Report concerns about other practitioners;
- Keep appropriate records and comply with privacy laws;
- Be covered by insurance;
- Display information about the National Code of Conduct and making a complaint.
- Mislead consumers about their products, services or qualifications;
- Put consumers at risk due to any psychical or mental health problems;
- Practice under the influence of drugs or alcohol;
- Make false claims about curing serious illnesses such as cancer;
- Exploit consumers financially; Have inappropriate relationships with consumers;
- Discourage consumers from seeking other healthcare or refuse to cooperate with other practitioners if they do.
If you are not satisfied with our service, please contact us. We take complaints seriously and aim to resolve them quickly and fairly.
If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial. To lodge a complaint with the HCC:
Fill out a complaint form online at www.hcc.vic.gov.au or
Phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.