Set up your student email

After you become an enrolled student of La Trobe University all correspondence and invoices (Statements of Account) will be sent to your student email account. If you wish to forward your student emails to another email address you can set this feature up via the options in your Office 365 account (Options > Accounts > Forwarding). Information on accessing your student email can be found here. If you are having difficulty logging in, please contact the Student IT Support.

As a graduate researcher, you will also receive an institutional account that will provide you with access to more of the tools, processes and information they need to complete their degrees on time and a more professional identity to use within the research community. You can set this up by contacting the Student IT Support.

Managing your inbox

ICT put together a number of possible scenarios where you might need direction.


You can access StudentOnLine when you log in with your student account to do things like change your address, pay your SSAF fees (see next section), check your enrolment, view and print an unofficial transcript and collect your Statements of  Account. If you change your address it is essential that you go to StudentOnLine to update your details.

Financial information

Statement of Account (Invoice)

Within 7 working days after you enrol you will receive your first Statement of Account (Invoice) which is emailed to you at the private email address you provided on your enrolment form. (If you are a returning La Trobe student, you will be emailed your new Statement of Account at your old student email account).  If you do not receive your Statement of Account within 7 business days after you enrol please contact us via:

ALL future Statements of Account will be sent to your student email address. You can access your statements of account from StudentOnLine.

Student Services and Amenities Fee (SSAF)

All domestic students pay an annual Student Services and Amenities Fee. For current SSAF rates, check the SSAF La Trobe University pages.

The SSAF fee may be paid online, or at the ASK La Trobe counter at your campus. SSAF webpage lists all your payment options.


University policy states that students with outstanding debts will have a sanction placed against their student record. Candidates with a sanction will not have any documents processed and may not be able to graduate until the sanction is lifted. You can read the University's fee policy for more information. [PDF 32KB]