Activate your institutional account

If you enrolled after August 2018

If you enrolled after 29 August 2018, you will need to contact Student IT Support and request them to activate your institutional account for you.

If you were enrolled in August 2018

Follow these steps after you login to your student account:

  1. First open a private/incognito window in your web browser using in Chrome, Safari or Microsoft Edge
  2. Navigate to
  3. Enter your new graduate account username and password – these were sent to you in an email from ICT on 29 August 2018. Note: when logging in for the first time, you will be prompted to  reset your password
  4. You will then be able to create a new password and use these details going forward.

If you do not have the email sent to you on 29 August 2018, you can also contact Student IT Support via 1300 LA TROBE (1300 528 762 Option 3) between  8.30am and 5.00pm Monday to Friday for details.