Information for New Candidates

Your student ID card is used in the library, for printing and photocopying, for building access and as ID during exams. Follow the link below to learn how to order your Student ID Card.

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After you become an enrolled student of La Trobe University, all correspondence and invoices (Statements of Account) will be sent to your student email account.

Please note: you can't auto-forward emails from your La Trobe email account to your personal email address unless you have applied for an exemption.

Information on accessing your student email can be found here. If you are having difficulty logging in, please contact Student IT Support.

As a graduate researcher, you will also receive an institutional account that will provide you with access to more of the tools, processes and information they need to complete their degrees on time and a more professional identity to use within the research community. You can set this up by contacting the Student IT Support.

StudentOnLine

You can access StudentOnLine when you log in with your student account to do things like change your address, pay your SSAF fees (see next section), check your enrolment, view and print an unofficial transcript and collect your Statements of  Account. If you change your address it is essential that you update your details.

Financial information

Statement of Account (Invoice)

Within 7 working days after you enrol you will receive your first Statement of Account (Invoice) which is emailed to you at the private email address you provided on your enrolment form. (If you are a returning La Trobe student, you will be emailed your new Statement of Account at your old student email account).  If you do not receive your Statement of Account within 7 business days after you enrol please contact us via: grs@latrobe.edu.au.

ALL future Statements of Account will be sent to your student email address. You can access your statements of account from StudentOnLine.

Student Services and Amenities Fee (SSAF)

All domestic students pay an annual Student Services and Amenities Fee. For current SSAF rates, check the SSAF La Trobe University pages.

SSAF can be paid up-front, or eligible students may defer the fee. Visit the SSAF webpage to view your payment options.

Sanctions

University policy states that students with outstanding debts will have a sanction placed against their student record. Candidates with a sanction will not have any documents processed and may not be able to graduate until the sanction is lifted. You can read the University's fee policy for more information. [PDF 32KB]

Your supervisor's responsibilities

Managing your student and researcher identities (and log-ins)

As a graduate researcher, you will manage two broad identities as both student and researcher.  Similarly, you have two ICT accounts that are necessary to access university systems: one to access student-oriented systems (and for official University correspondence relating to your enrolment), the other giving you access to staff-oriented systems that are useful as a researcher, including an online researcher profile and the graduate research examinations module.

Your student account

For many services related to your enrolment, you will need to read the emails sent to your student email address and log into systems with your student account. So, make sure you use your student account to:

• Receive important email correspondence relating to your studies
• Check your candidature details and progress milestone dates in MyOverview
• Access student platforms, such as PebblePad, AllocatePlus and LMS
• Complete online forms relating to your candidature and progress (examination forms use your institutional account as they are managed through the PRIME researcher portal).
• Access Student Online

Your institutional account

You also have access to an institutional account and associated research profile. This gives you access to more tools, processes and information that are useful as a researcher but also necessary for you to complete your research degree.  It will also help you to craft your online professional image within the research community at La Trobe and beyond. If you are a La Trobe staff member, your institutional account is your staff account.

Your institutional account gives you access to:

• An academic profile to enhance your professional image within the wider research community.
• A professional La Trobe email address to communicate with your academic networks and industry partners.
• The La Trobe Intranet, which provides access to a range of platforms and tools that allow you to book rooms (Book La Trobe), store and publish your research data (OPAL), and many other resources.
• The PRIME Researcher Portal – La Trobe’s research management system which you will use for the administration of your graduate research thesis examination. You can use it to keep track of your examination status and submit forms relating to your examination.
• The PRIME Researcher Portal also brings together grants, research collaborations, research consulting, and ethics processes. It enables researchers to access funding opportunities, streamlines grant submission processes, collaborate with internal stakeholders, and to manage research funding.

If you are not also a La Trobe staff member, you will need to activate your institutional account by contacting Student IT Services.

Your access to an institutional account doesn’t change your employment status with La Trobe, so if you are not already a paid staff member, you won’t receive a staff card.

Switching between accounts

You can use incognito or private browsing in Chrome, Safari or Microsoft Edge to access different systems without needing to log off from your computer.

For more detailed instructions, see our guide on switching between your student and institutional logins [PDF 206KB].

When to use which account?

As a rule of thumb, if a system is primarily aimed at students, use your student account. If a system is primarily aimed at staff, use your institutional account.