Walk-in Together Online Sessions

Our Walk-in Together Family Therapy sessions provide one-off, walk-in sessions online via Zoom and without the waiting list. Ideal for families who want to be seen immediately (on the same day) and on a ‘one-at-a-time’ basis, it comprises a session with a small team of experienced family therapists responding to the needs of you and your family on the day.

More about Walk-in Together

  • Runs every Monday (requests for therapy taken from 10:00am to 4:00pm) with the first appointment at 12:30pm.
  • Provided on a first-in, first-served basis during Walk-in Together hours. We do not keep a waiting list for Walk-in Together.
  • Approximately 75 minutes per session, online, using Zoom.
  • Minimal information required before the session.
  • If, by the end of the session, you and your family want ongoing support, you may, as part of the session, be given information about other relevant services.
  • Families are welcome to ‘walk back in’ for another one-off session in the future.

Who is it for

All Victorian families. At least two family members must attend together. As long as it is safe to do so, families are more likely to achieve better outcomes if all affected family members attend.

The word ‘family’ includes chosen or extended family, kinship groups, and community. We particularly welcome First Nations families, LGBTQI families, families where a member has disability or an illness, families from culturally diverse backgrounds, families where a member uses alcohol or other drugs and any family that experiences marginalisation or discrimination.

Cost - Free

Technical Requirements

  • a computer device (ideally a desktop, laptop or iPad, but a smartphone is also ok)
  • a functioning camera and microphone on/with your device
  • Zoom program – please refer to Help with Zoom for more information

Family members may share the same device for the session, provided you can all see the screen and be seen, and determine that you are safe and comfortable with sharing.

To access Walk-in Together

  • Call us on a Monday between 10:00am to 4:00pm on (03) 8481 4800.
  • Depending on availability for the day, your family will be allocated a time for your session.
  • You and all attendees will be asked for details to create a registration at the time of calling.
  • Your family will be provided the Zoom link for the session via email.
  • All attendees will be required to complete a pre-session questionnaire. This information will be used to help guide your session.

Researching Walk-in Family Therapy

We are keen to find out more about the helpfulness of walk-in family therapy and will ask families who attend a session to be part of our Walk-In Together research project. Family members will be asked a few questions at the beginning and end of their session, with a follow up contact by our research team around 6 weeks later.