Walk-in Together Online Sessions

Our Walk-in Together family therapy sessions provide walk-in telehealth sessions online via Zoom and without the waiting list. Ideal for families who want to be seen immediately (on the same day) and on a single family therapy session basis. It comprises a session with a small team of highly experienced family therapists responding to the needs of you and your family on the day.

More about Walk-in Together

  • Runs every Monday and Wednesday (requests taken from 10:00am up to 3:00pm) with the first appointment at 2:30pm and the second at 4:30pm.
  • Provided on a first-in, first-served basis during Walk-in Together hours. We do not keep a waiting list for Walk-in Together.
  • Approximately 75-90 minutes per telehealth session, using Zoom.
  • If, by the end of the session, you and your family want ongoing support, you may, as part of the session, be given information about other relevant services.
  • Families are welcome to ‘walk back in’ for another single session in the future.

Who can attend

All Victorian families facing challenges due to mental ill health, and/or drug and alcohol misuse problems, and many forms of trauma. Within this, we provide specialist support for First Nations and LGBTQIA+ families.

The word ‘family’ includes chosen or extended family, kinship groups, and community.

At least two family members must attend together. As long as it is safe to do so, families are more likely to achieve better outcomes if all affected family members attend.

Cost - Free

Technical requirements

  • A computer device (ideally a desktop, laptop or iPad, but a smartphone is also ok).
  • A functioning camera and microphone on/with your device.
  • Zoom program – please refer to Help with Zoom for more information.

Family members may share the same device for the session, provided you can all see the screen and be seen, and determine that you are safe and comfortable with sharing.

To access Walk-in Together

  • Call us on a Monday or a Wednesday between 10:00am to 3:00pm on (03) 8481 4800.
  • Depending on availability for the day, your family will be allocated a time for your session.
  • You and all attendees will be asked for details to create a registration at the time of calling.
  • Your family will be provided the Zoom link for the session via email.
  • All attendees will be required to complete a pre-session questionnaire. This information will be used to help guide your session.

Researching walk-in family therapy

We are keen to find out more about the helpfulness of walk-in family therapy and will ask families who attend a session to be part of our Walk-In Together research project. This is completely voluntary. Family members will be asked a few questions at the beginning and end of their session, with a follow up contact by our research team around 6 weeks later.