Terms and conditions

Self-paced online

Enrol and complete the course anytime within the three month access period. Participants can pause, close, and resume from where they left off. There is no live interaction in this format.

In person

Entire program is run in-person at a pre-determined set times. There is no online component in this format.

Live Online

Entire program is run face-to-face via live streaming at pre-determined set times.


Live online sessions where a speaker, or small group of speakers, deliver a presentation to an audience who participate by submitting questions, responding to polls and using other available interaction tools. Generally, the audience is not “visible” to other audience members, only the speaker(s) and their screen (should they wish) are visible. The audience type in their questions during the live session.


Combination of any/all of the above.

Unless otherwise stated, access to a self-paced online course expires three months after date of purchase. It is recommended that all resources and certificates are downloaded before the expiry date. Participants will no longer have access to the content, resources, and certificate once access expires.

Unless otherwise stated, all in person courses run from 9.30am to 4.30pm and participants are advised to arrive at 9.15am for registration.

Complimentary morning tea, lunch, and afternoon tea are provided for full day in person courses where we cater for selected dietary restrictions.

Bookings are made on a first-come, first-served basis and can only be confirmed once payment is received. If the course or event is already fully booked, applicants will be placed on a waiting list.

Payment can be made by:

  • credit card (Mastercard and Visa only)
  • cheque
  • Money Order.

Without receipt of full payment your place in the course is not confirmed and where applicable, your online access to the course cannot be provided.

A 25% discount applies to Aboriginal and Torres Strait Islander persons if the participant’s employer is not paying for the training. Please contact bouverie.training@latrobe.edu.au.

Self-Paced Online or Blended Courses (where there is an online component)

We are unable to offer any refunds or accept requests for transfer of user access.

All other courses

Notifications of cancellations, refunds and requests for transfers must be made in writing to: bouverie.training@latrobe.edu.au. Alternatively call us on +61 (03) 8481 4800 to discuss your options.

More than 10 business days prior to course commencement

Registered participants unable to attend a scheduled training course who notify us (in writing) at least ten (10) business days prior to the scheduled event, may either:

a) transfer to a course of equal value within 12 months of the original course commencement date, without any fee or penalty; or

b) cancel their registration and receive a refund less a 40% administration fee per course.

Less than 10 business days prior to course commencement

If a participant cancels their place less than 10 business days prior to the scheduled workshop/event or fails to attend, the full price of course fee will be charged.*

*Registered participants who produce a medical certificate will be issued with a credit note for a course of equal value (less 30% of the course price).

While all efforts are made to ensure professional development events proceed as scheduled, The Bouverie Centre reserves the right to cancel or reschedule workshops/conferences due to circumstances beyond our control. In such an event, all fees will be refunded.

The Bouverie Centre is not responsible for non-refundable travel arrangement losses resulting from a course being rescheduled or cancelled.

Credit letters are non-refundable and may only be redeemed once, within 12 months from the date of issue. Any unused balance will expire after this date.

If you are unable to attend a workshop, you may transfer your place to another person at no extra charge provided you notify us at least 1 working day prior to the start date of the course and we have received payment from you in full. Requests for transfer of place must be made in writing to: bouverie.training@latrobe.edu.au.

When you first begin your course you will be asked to provide your consent for your de-identified data to be collected for research at The Bouverie Centre, La Trobe University. You may decline to have your data collected. This will not prevent you from continuing with the course.

In purchasing or attending any of our programs, the organisation and each user agrees to acknowledge the intellectual property and copyright of all materials developed by the authors, and La Trobe University, The Bouverie Centre.

In purchasing the MERTIL program, the organisation and each user agrees to acknowledge the intellectual property and copyright of all MERTIL material developed by the authors, La Trobe University, The Bouverie Centre, and the Royal Women’s Hospital.

All participants and training users agree to ensure that none of the material is recorded, replicated or further distributed in any way, without the written approval of the respective authors and La Trobe University, The Bouverie Centre. These programs cannot be shown to groups without a specific licence to do so, nor for profit.

The Bouverie Centre reserves the right to modify these terms and conditions at any time.