Terms and conditions

1. Training and webinar registrations are accepted on a first-come, first-served basis.
2. Training and webinar enrolment is not secured until payment is received.
   1. For free trainings and webinars, confirmation of registration is sufficient to secure enrolment.
3. If a registrant requires an invoice to make payment, they must contact bouverie.training@latrobe.edu.au.
   1. The Bouverie Centre reserves the right to cancel unpaid invoice registrations 14 days after the invoice date.
   2. For training and webinars with live delivery (i.e., in-person or online via Zoom), the Bouverie Centre reserves the right to cancel unpaid invoice registrations 7 days prior to training or webinar commencement.
   3. For training with live delivery and a self-paced online learning component released prior to the first live delivery day, the Bouverie Centre reserves the right to cancel unpaid invoice registrations 7 days prior to the online learning component’s indicated release date.
4. If the cost for a participant’s registration is to be paid by an employer or third-party sponsor, it is the participant’s responsibility to ensure that payment is made in a timely manner.
   1. Where such a payment is being made via invoice, the above invoice payment terms apply.
5. “Split” or “shared” registration/payment is not accepted; registration details and payment must be provided for each individual attending participant.
6. The Bouverie Centre does not offer discounts for groups of participants for its public training and webinars.
7. It is the registrant’s responsibility to provide an email address with an inbox that is regularly monitored.
8. If confirmation of payment/enrolment is not received via email within 24 hours following payment, it is the registrant’s responsibility to notify the Bouverie Centre by contacting bouverie.training@latrobe.edu.au.
9. It is the registrant’s responsibility to notify the Bouverie Centre of errors made during registration.
   1. Where registration was made to the wrong training or webinar in error, please see the Withdrawals, transfers and substitutions section of the Terms and Conditions on this page.
10. Typing errors made during registration for self-paced online training will take 3-5 business days to rectify following notification to bouverie.training@latrobe.edu.au.
11. It is the registrant’s responsibility to ensure that the content of their chosen training or webinar meets their learning needs. Any prerequisite training, experience, knowledge, or workforce membership will be communicated in the information provided on the registration page. Any uncertainty should be checked by contacting bouverie.training@latrobe.edu.au.
12. For participants registering from outside of Australia and/or are not subject to Australia’s Goods and Services Tax (GST), please get in touch at bouverie.training@latrobe.edu.au.

1. The Bouverie Centre reserves the right to deny discount applications.
2. Only one discount can be used per registration.
3. Businesses purchasing a training or webinar on behalf of participants are not eligible for a discount, including the below standard discounts, unless negotiated prior to purchase.
4. All standard discounts (listed below) can be applied for by contacting bouverie.training@latrobe.edu.au.
   1. First Nations registrants are eligible for a 25% discount on all Bouverie trainings and webinars.
   2. La Trobe University staff and currently enrolled La Trobe University students are eligible for a 50% discount on all Bouverie trainings and webinars.
   3. La Trobe University Alumni (including former graduates and staff) are eligible for a 10% discount on all Bouverie trainings and webinars.

1. The Bouverie Centre reserves the right to reject any request to formally withdraw from a training or webinar, transfer to a different training or webinar, or substitute a participant in a training or webinar.
2. The Bouverie Centre is not liable for any losses or incidental costs incurred by the registrant’s decision to withdraw, transfer, or substitute enrolment in a training or webinar.
3. The registrant’s decision to withdraw, transfer, or substitute enrolment is final regardless of outstanding payment status; there is no cooling-off period once a request has been accepted by the Bouverie Centre.
4. Failure to attend a live delivery day without notification to bouverie.training@latrobe.edu.au does not entitle a registrant to conditions outside of the stipulations listed below, including “make-up days” (i.e., attending on a different date).
5. The Bouverie Centre reserves the right to apply discretion when enforcing the below terms and conditions where extenuating circumstances are present and relevant.
   1. The Bouverie Centre reserves the right to request supporting documentation for any requests made on the basis of extenuating circumstances.
6. Where a training includes a self-paced online learning component that is released prior to the first live delivery day, training commencement is considered the time that access to the online component is provided to participants.

3.1. Withdrawing from a training with live delivery (in-person or online via Zoom)

1. All requests to withdraw from a training must be submitted via email to bouverie.training@latrobe.edu.au.
2. Refunds for withdrawals will be considered based on the date and time that the request is received, as follows:
   1. Requests for training withdrawal refunds received 11+ business days prior to training commencement are eligible for a 100% refund of the original payment.
   2. Requests for training withdrawal refunds received 6-10 business days prior to training commencement are eligible for a 75% refund of the original payment.
   3. Requests for training withdrawal refunds received 3-5 business days prior to training commencement are eligible for a 50% refund of the original payment.
   4. Requests for training withdrawal refunds received less than 3 business days prior to training commencement are not eligible for any refund.

3.2. Transferring enrolment in a training to a different training or date

1. All requests to transfer enrolment to a different training or date must be submitted via email to bouverie.training@latrobe.edu.au.
2. Enrolment can only be transferred once.
3. Enrolment can only be transferred to a currently scheduled training with available capacity, or a self-paced online learning training.
4. Enrolment transfers will be considered based on the date and time that the request is received, as follows:
   1. Requests for enrolment transfer received 6+ business days prior to training commencement will require no additional payment.
   2. Requests for enrolment transfer received 3-5 business days prior to training commencement will require an additional payment of 25% of the cost of the originally registered training.
   3. Requests for enrolment transfer received 1-2 business days prior to training commencement will require an additional payment of 50% of the cost of the originally registered training.
   4. Requests for enrolment transfer received less than 1 business day prior to training commencement will not be accepted.
5. Where the cost of the training that enrolment is being transferred to is greater than the original purchase price, additional payment is required to secure enrolment.
   1. If, due to the timing of the request to transfer enrolment, additional payment is required (as above), these costs will be combined, and payment of the total cost will be required to secure enrolment.
6. Where the cost of the training that enrolment is being transferred to is less than the original purchase price, no refund will be provided.

3.3. Substituting enrolment in a training with live delivery (in-person or online via Zoom) with another participant

1. All requests to substitute enrolment in a training with another participant must be submitted via email to bouverie.training@latrobe.edu.au.
2. Enrolment substitution is not permitted less than 2 business days prior to training commencement.
3. All required participant details must be provided at the time of enrolment substitution.

3.4. Withdrawing, transferring, and substituting enrolment in a self-paced online training (i.e., not live delivery)

1. Withdrawing, transferring, and substituting enrolment in a self-paced online training is permitted where:
   1. The self-paced online training has not commenced (i.e., no resources have been accessed, and no activities have been started).
   2. It has been less than 90-days since registration was completed.

1. All Bouverie self-paced online trainings are limited to 90-days’ access from the date of enrolment.
2. Enrolment to self-paced online trainings cannot be shared with anyone else; each participant must have a corresponding registration and payment.
3. 30-day extensions can be applied to your enrolment for an additional payment of $50.00 (incl. GST).
   1. Extensions will not be applied until payment is received.
   2. Payment for extensions can only be made using EFTPOS payment; payment via invoice is not accepted.
4. All extension requests must be made to bouverie.training@latrobe.edu.au.
5. The Bouverie Centre reserves the right to reject any self-paced online training access extension requests.

1. The Bouverie Centre reserves the right to change or cancel any training or webinar date, venue, facilitator/s or delivery mode at any time.
2. Where a training or webinar is cancelled, or the date, venue or delivery mode is changed, all paid registrants will be offered a full refund or free training transfer.
3. The Bouverie Centre is not liable for any losses or incidental costs incurred by the decision to cancel or change a training or webinar date, venue or delivery mode.

1. The Bouverie Centre reserves the right to eject training or webinar participants who exhibit inappropriate and/or disrespectful behaviour.
2. The Bouverie Centre reserves the right to deny further participation in a training or webinar where a participant exhibits inappropriate and/or disrespectful behaviour.
3. For training with in-person live delivery, it is the participant’s responsibility to follow all venue-specific safety guidelines and emergency procedures, as well as instructions provided by venue staff.
4. Many of Bouverie’s trainings facilitate and encourage self-reflective group work, where participants may share personal and/or confidential information about themselves. It is the participant’s responsibility to treat the trust shown by their peers with respect and not share any personal or confidential information outside of these interactions.

6.1. Participation expectations for training with live delivery

1. Participants are expected to attend all live delivery days of their training in full.
   1. Training days will begin at the indicated start time (e.g., a training day commencing at 9:30am will begin in earnest at 9:30am sharp). Participants are expected to be prepared to commence the day’s training before the indicated start time. This includes arriving ahead of the training day’s start time for live delivery, and joining the Zoom session before the training day’s start time for online delivery.
   2. Participants are expected to commit to a full day’s training, including continued engagement until the indicated end time.
   3. It is the participant’s responsibility to notify the Bouverie Centre of unexpected absences by emailing bouverie.training@latrobe.edu.au.
2. All of Bouverie’s trainings with live delivery are interactive, and participants are expected to engage in discussion and activities.
   1. This includes trainings delivered online (via Zoom), where participants are expected to have their cameras and microphones on throughout.

6.2. Participant responsibility for training with live online (via Zoom) delivery

1. It is the participant’s responsibility to ensure a suitable connection to training days with live online delivery. Participants will require:
   1. A personal computer (or similar device); participants cannot share a single device.
   2. A microphone and speakers (or headset/headphones) with reliable functionality and connection to the device.
   3. A webcam with reliable functionality and connection to the device.
   4. A stable internet connection.
2. It is the participant’s responsibility to ensure that the environment they are connecting from is suitable and not disruptive to the training facilitator/s or fellow participants.

1. No trainings or webinars delivered by the Bouverie Centre will be recorded (audio or video), unless otherwise stated at the point of registration, or where consented to by participants following direct communication initiated by Bouverie.
2. Participants are strictly prohibited from recording or taking photographs of trainings or webinars, unless otherwise agreed with the training facilitator/s with the consent of fellow participants.

1. Certificates of attendance/completion will be made available to all training participants upon completion.
   1. To complete a training, participants must attend a minimum number of live delivery days and/or complete requisite assessment/activities.
   2. For trainings with live delivery, the number of hours attended will be reflected on the certificate. This may reflect late arrivals to and/or early departure from a live delivery day.
   3. For self-paced online trainings, the number of hours of completion is standardised by training (i.e., not how long it took a participant to complete the training) and will be reflected on the certificate. The number of hours you can expect to be indicated on your certificate can be found on the registration page.
2. Certificates are not provided for webinar attendance.

1. Most of the Bouverie Centre’s trainings delivered at its Brunswick site are catered. While we strive to do our best to meet participants’ dietary requirements, all catering is prepared and delivered by an external catering company, and we cannot guarantee the absence of ingredients, including allergens.
   1. If participants prefer to bring their own food and drink, there is a fridge and kitchenette with a microwave at Bouverie’s Brunswick site.
   2. Tea, instant coffee, and milk are available and complimentary at Bouverie’s Brunswick site.
2. It is the participant’s responsibility to ensure that the Bouverie Centre is aware of any dietary requirements they may have.
   1. Participants will have the opportunity to indicate their dietary requirements at the point of registration.
   2. If there are dietary requirements outside of the available options at registration, make sure to reach out to bouverie.training@latrobe.edu.au at least 7 days prior to a live delivery date.
3. It is the participant’s responsibility to ensure that the catering they are consuming on the day meets any dietary requirements they may have.
4. The Bouverie Centre is not liable for any unexpected participant experiences of its catering, health-related or otherwise.

1. The Bouverie Centre is always working to ensure all participants can access online content and teaching in an equitable manner, however, we cannot guarantee that we will be able to meet all potential access requirements.
2. It is the participant’s responsibility to ensure that the Bouverie Centre meets any accessibility requirements they may have. Where there is uncertainty, or specific requirements to be considered, please reach out to bouverie.training@latrobe.edu.au.

1. Bouverie is an integrated practice-research centre of La Trobe University and thus all Bouverie training participants are required to complete a workforce research survey both before and after trainings. Your responses help us to understand workforce needs and trainings impact, and to refine our work. More information about our workforce research can be found here .
2. We ask for your consent for your responses to be added (anonymously) to our workforce research data-pool for research translation purposes. While completion of the surveys is mandatory, your consent for the use of your responses is voluntary. You may decline to have your responses added to the data-pool; this will not prevent you from commencing or completing the training, nor preclude you from receiving a certificate upon completion.

1. The Bouverie Centre is not responsible for how training content, knowledge or skills learned through its training and webinars is used.
2. The Bouverie Centre is not liable for any losses or incidental costs incurred by events that are beyond its control (e.g., internet outages, emergencies, or force majeure events).

1. By agreeing to the Bouverie Centre’s Terms and Conditions, the registrant and/or purchasing organisation acknowledges the intellectual property and copyright of all material developed by the authors, La Trobe University, and the Bouverie Centre.
2. When purchasing any MERTIL training (including Mini-MERTIL, MERTIL For Parents, and any variation on the MERTIL product), by agreeing to the Bouverie Centre’s Terms and Conditions, the registrant and/or purchasing organisation acknowledges the intellectual property and copyright of all material developed by the authors, La Trobe University, the Royal Women’s Hospital, and the Bouverie Centre.
3. By agreeing to the Bouverie Centre’s Terms and Conditions, all training and webinar participants agree to ensure that no training and webinar material is recorded, replicated, or further distributed in any way without the written approval of the respective authors, La Trobe University, and the Bouverie Centre. Bouverie’s training and webinars, and their materials, cannot be shown to individuals or groups without a specific licence to do so, nor for profit.

1. By registering for a Bouverie training, participants accept that their personal data will be managed in line with La Trobe University’s Privacy Policy. Further information can be found here.