Terms and conditions
Proof of your valid and up-to-date vaccination record is required when attending an in-person course.
All government mandated health requirements are expected to be followed on-site, including any conditions applicable at the time of the course including face masks, social distancing, and check-ins.
In observing government mandated health guidelines and directives, in-person courses may be delivered online via live stream. We are unable to offer a hybrid delivery. A refund is not applicable if you are unable to attend the live stream course.
If you are unable to attend an in-person course because you are required to isolate, you will be issued a credit note. A 25% administration fee will be deducted from the credit note.
Registrations are accepted on a first-come, first-served basis.
Payment is required via credit card (Visa or Mastercard) at the time of registration to confirm your place in the course and, where applicable, your online access granted for self-paced online courses.
To make a payment via EFT, contact email@example.com The Bouverie Centre reserves the right to cancel unpaid registrations if the invoice is not paid within 14 days from date of issue, or 7 days before course start date, whichever is earliest.
A tax invoice/receipt will be emailed once payment has been made.
A 25% discount applies for Aboriginal and Torres Strait Islander persons registering and personally paying for a course. Please contact firstname.lastname@example.org
This discount is not applicable if the participant’s employer is paying for the course.
While all efforts are made to ensure our professional development courses/events proceed as scheduled, The Bouverie Centre reserves the right to cancel or reschedule courses/events due to circumstances beyond our control. In such an event, all fees will be refunded.
The Bouverie Centre, however, is not responsible for non-refundable travel arrangement losses resulting from a course being rescheduled or cancelled.
Self-Paced Online and Blended Courses (where there is an online component)
Cancellations, refunds and credit notes are not available once course access has been provided.
Transfers to another participant are permitted only if the original participant has not completed more than 20% of the course. An administration fee of $50 applies.
An extension of 30 days can be provided once only at a cost of $50.
Requests for transfers or extensions must be made in writing to email@example.com
Live Stream and In-person Courses
Registered participants unable to attend a scheduled course (other than self-paced online courses) have the following options:
Refund - If cancellation notification is provided in writing before the course commences, a refund, less a cancellation fee, will be provided. The cancellation fee is the percentage value of the course price. For courses with a self-paced online component, the start date is considered to be the date where access is granted to online training.
|Notification received before course commencement date||Cancellation fee|
|91 days or more||0%|
|60 to 90 days||25%|
|30 to 59 days||50%|
|10 to 29 days||75%|
|1 to 9 days||90%|
Credit note - If cancellation notification is provided in writing at least 10 business days before the commencement of a course, a credit note will be provided. A 25% administration fee will be deducted from the credit note. Credit notes
- are valid for 18 months from the date of issue. Unused credit will be forfeited after this time
- can be used for any product or service offered by The Bouverie Centre
- can be used only once
- will be issued to the individual or organisation that paid for the training
- can be partially redeemed, and the unused portion can be used at another time before the credit note expires.
Transfer to a different course - Registrants may transfer to another available course, if notification is received prior to the course commencement date, as shown in the table below. Pre-requisite conditions, where applicable, will need to be met. We will make an adjustment if there is a price difference in the course - if the new course is of higher value, an additional payment will be required and if the new course is of lesser value, a credit note will be provided for the difference.
|Notification received before course commencement date||Eligibility|
|10 days or more||Transfer to another available course at no cost|
|1 to 9 days||An administration fee of 10% of the course fee will apply|
|On or after course commencement date||No changes permitted|
Transfer your place in the course to another person - You may transfer your place to another person at no extra charge provided:
- You notify us in writing at least 3 business days prior to the course commencement date.
- We have received full payment.
- The blended training has not begun (i.e the self-paced online course has not commenced).
- The new participant is able to complete any pre-course work prior to the course commencing.
- The new participant has completed any pre-requisites for the course.
- You and the other person respectively agree to any terms and conditions which may apply in this case.
If you are cancelling your place in a course due to extenuating circumstances and are seeking a refund, credit note or transfer, please contact us.
Notifications of cancellations, refunds and requests for transfers must be made in writing to firstname.lastname@example.org
It is a requirement for all our training course participants to complete pre-course questions (Baseline Questionnaire) and post-course questions (Post-learning Questionnaire). This helps you to observe your own progress and reflect on the learnings. Responses to the questions help us, as an integrated practice-research centre, to understand workforce needs and training impacts, and to refine our work. More information about our Workforce Research can be found here.
We ask your consent for your responses to be added (anonymously) to our workforce research datapool, for research translation purposes. Read our Participant Information Statement and Consent Form to find out more. Whilst responding to the Baseline and Post-learning Questionnaire is a requirement, your consent to add your responses to our datapool is voluntary. You may decline to have your responses added - this will not prevent you from continuing with the course.
In purchasing or attending any of our programs, the organisation and each user agrees to acknowledge the intellectual property and copyright of all materials developed by the authors, and La Trobe University, The Bouverie Centre.
In purchasing the MERTIL program, the organisation and each user agrees to acknowledge the intellectual property and copyright of all MERTIL material developed by the authors, La Trobe University, The Bouverie Centre, and the Royal Women’s Hospital.
All participants and training users agree to ensure that none of the material is recorded, replicated or further distributed in any way, without the written approval of the respective authors and La Trobe University, The Bouverie Centre. These programs cannot be shown to groups without a specific licence to do so, nor for profit.
The Bouverie Centre reserves the right to modify these terms and conditions at any time.