Personal assistance (Police, Fire, Ambulance)

In Australia police protect people and properties, detect and prevent crime, and preserve peace for everyone. They are not connected to the military or politics. The police can help you feel safe. Some Police Stations are open during office during daylight hours, some are open 24 hours. In an emergency dial 000.

In a non-emergency situation you can contact your local police station directly.

Melbourne campus

Preston Police
Opening hours: 24 hours
Address: Roseberry Avenue, Preston, 3072 
Phone: (03) 9479 6111
Fax: (03) 9479 6169

Preston East Police
Opening hours: 24 hours
Address: Cnr Murray Road and Hannah Street, Preston East, Victoria, 3072
Phone: (03) 9478 2670
Fax: (03) 9478 5302

Mill Park Police
Opening hours: 24 hours
Address: 151 Centenary Drive, Mill Park, 3082
Phone: (03) 9407 3333
Fax: (03) 9407 3303

Heidelberg West Police Complex
Opening hours: Non-24 hours
Street Address: 102 Altona Street, Heidelberg West, 3081
Phone: (03) 9457 5777
Fax: (03) 9457 6642

Heidelberg CIU (Crime Investigation Unit)
Opening hours: 9am - 5pm
Address: Heidelberg Police Complex, 7 Jika Street, Heidelberg, 3084
Phone: (03) 9450 8124
Fax: (03) 9455 2646

Bendigo campus

Bendigo Police Station

Opening hours: 24 hours
Address: 221 High Street, Golden Square, Bendigo, 3555
Phone: (03) 5448 1300

Albury-Wodonga campus

Albury Police Station

Opening hours: 24 hours
Address: 539-543 Olive Street, Albury, NSW, 2640
Phone: (02) 6023 9299
Fax: (02) 6023 9258

Wodonga Police Complex

Opening hours: 24 hours
Address: 100 Hovell Street, Wodonga, VIC, 3690
Phone: (02) 6049 2600
Fax: (02) 60492605

Mildura campus

Mildura Police Station

Address: 62 - 68 Deakin Avenue, Mildura, 3500
Phone: (03) 5018 5300
Fax: (03) 5018 5333

Shepparton campus

Shepparton Police Station

Opening hours: 24 hours
Address: 155 Welsford Street, Shepparton, 3630
Phone: (03) 5820 5777
Fax: (03) 5820 5704

If you want to find your local Victoria Police Station, please visit Victoria Police and search by postcode or suburb. Search returns will include contact details of your local police station.

The fire brigade extinguishes fires, rescues people from fires in cars and buildings, and helps in situations where gas or chemicals become a danger. As soon as a fire starts call 000 no matter how small or large the fire may be. You may see monitored automatic fire alarms placed on walls throughout public buildings and workplaces for use in an emergency. These systems can set off automatic sprinkler systems and/or call emergency services. Be aware that breaking the seal and setting off a false alarm is a chargeable offense and fines can be very high. At home it is also important that you check a smoke alarm and follow the advice provided on Home Security.

For more helpful information, tips and strategies for dealing with a fire, visit the student safety section of the Home Fire Safety.

Ambulances provide immediate medical attention and emergency transportation to hospital. Dial 000. Ambulance transport costs are quite expensive and costs will not be refunded or claimable from health cover for non-emergency use.  Acceptable use is usually only in an emergency or where ordered by a hospital or medical doctor. If you are injured in an emergency, you should always call for an ambulance. However, if your injury is not life threatening or urgent, it is advisable to call a taxi or have a friend or neighbour drive you to the doctor or hospital. For the lists of medical centres or hospitals near your campus, please refer to the Healthcare and Emergency services section.

For non-emergency medical services nearby to your home, visit the Find a Doctor section of the OSHC Allianz website.

Nurse on call 24-hour telephone help line: 1300 60 60 24.

The State Emergency Service (SES) is an emergency and rescue service dedicated to providing assistance in natural disasters, rescues, road crashes and extreme weather conditions. It is made up almost entirely of volunteers and operates in all States and Territories in Australia.  For emergency assistance in a FLOOD or STORM dial 132 500.

Lifeline's 13 11 14 service is staffed by trained volunteer telephone counsellors who are ready to take calls 24-hour a day, any day of the week from anywhere in Australia. These volunteers operate from Lifeline Centres in every State and Territory around Australia. Anyone can call Lifeline. The service offers a counselling service that respects everyone's right to be heard, understood and cared for. They also provide information about other support services that are available in communities around Australia. Lifeline telephone counsellors are ready to talk and listen no matter how big or how small the problem might seem. They are trained to offer emotional support in times of crisis or when callers may be feeling low or in need of advice.

La Trobe University also offers a counselling service. located at Level 2, Peribolos East Building, Melbourne campus. To make an appointment call 03 9479 2956 or visit the Counselling reception desk.

The poisons information line provides the public and health professionals with prompt, up-to-date and appropriate information, and advice to assist in the management of poisonings and suspected poisonings. The seriousness of a poisoning situation is assessed after a detailed history is obtained from the caller. Members of the public may be then given first aid instructions, information on possible symptoms, and advised on the need for assessment by a doctor or referral to hospital. You can contact the Australia-wide Poisons Information Centres by calling 131 126.

Crime Stoppers is a program which collects crime information which may help police solve a crime. Crime Stoppers welcomes that same crime information and the person providing it does not need to give his or her name. 1800 333 000 is a free call from standard telephones, a local call from mobile phones.