Operational analytics

Adaptive practical smart picking system

We are designing and developing an effective smartphone-based picking system that integrates with the existing Navigator© warehouse management platform, for an optimized picking process. By improving on the current voice based system, our new system will make inventory picking;

  • more efficient,
  • convenient,
  • fast, and
  • mobile.

External partners at Shiny Pty, Ltd:

  • Peter Wu,
  • Keng Lim,
  • Patrick Lee.

Customer insights and analytics in telecoms from social media

Telecommunication businesses succeed when they have a strong customer base, combined with high customer retention. The growth and widespread use of social media can enable companies to learn about and meet their customers needs in real time.

We are currently developing a framework that explores real-time customer insights from social media for telecom operators.

External partners: