Survey tools

Information about survey tools available for researchers

What survey software should I be using for my research?

The University does not mandate what research survey software you should use and the choice of tool will depend on your application. The University has licenses for Qualtrics, and REDCap. Qualtrics is suitable for most standard surveys, the tool is managed by PIPU and the data stored in Australia. REDCap is particularly suited for longitudinal studies, is used predominantly for health research, the tool is managed by Information Services and the data stored on La Trobe servers. Demographix is also recommended as a good package due to its range of features and the excellent support provided by the suppliers. However, the package is not supported by the University and the data is primarily stored in the UK, but can be transferred to La Trobe.



Easy to use, suitable for most surveys and flexible. The Evaluations team within the Planning and Institutional Performance Unit (PIPU) currently provide Qualtrics access for staff and students to conduct surveys. It is also supported by Information Services and is hosted within Australia. PIPU and the survey designer have access to the data, however if the owner of the survey deletes the survey PIPU can no longer access the data.

How do I get an account as a staff member or research student?
PIPU currently provide Qualtrics access for staff and research students to conduct surveys. The University has a policy requiring a formal application to be made prior to the conduct of any survey of prospective, current and past students or La Trobe staff. This is to ensure that surveys do not overlap with our La Trobe core surveys and ethics approval has been granted for research surveys.

For staff: Please refer to the PIPU website for information on the survey application form. On approval, PIPU will email a link to access software, user ID's and online training.

For research students: Please click here to download the student application form and follow the instructions.

All enquiries for Qualtrics access should be submitted via the Online Enquiry Form.

Help and further information
Click here for online Qualtrics training

Qualtrics will provide online tutorials, phone support and respond to e-mails during normal business hours. Qualtrics provide an Australian number (+61.2.8011.3321+61.2.8011.3321) that may be used for contacting Qualtrics regarding support issues. As each survey project tends to be uniquely structured the majority of training will occur through telephone and e-mail support. Quarterly training calls may also be scheduled by the Qualtrics Account Manager to discuss and/or demonstrate new features that have been made available by Qualtrics. For further support and training webinars click on the "support" tab on the Qualtrics website.

If you have access problems please submit a query via the Online Enquiry Form.



REDCap is a secure web application for building and managing online surveys and databases, which can be used to collect virtually any type of data, but it is specifically geared to support data capture for research studies. It is particularly well-suited to longitudinal studies and patient data.

Frequently Asked Questions

  1. How do I access REDCap at La Trobe University as a staff member?

    REDCap for La Trobe researchers can be accessed here. All the La Trobe University staff have access to REDCap by default. They can login using their single sign on user account and their email password. If you do not know your single sign on user name, please refer to this link to learn more about it.

  2. Can I access REDCap as a Higher Degree Research (HDR) student?

    Yes, all HDR students (PhD and Masters by research) can access REDCap by default using their institutional account. Here is the link that explains an institutional account.

  3. Can I access REDCap as an honours or a non-HDR student?

    All non-HDR students including honours and masters students do not have access to REDCap by default. However, their supervisors can apply for them to get an account using this form. These students will get an account with a one year expiry but they will not be able to create projects. Their supervisors will need to add them to the project on which these students will work.

  4. Can my collaborators be added to a La Trobe REDCap project?

    Yes, you can request that your collaborators are added to the La Trobe REDCap system using this form. They will get an account with a one year expiry and will not be able to create new projects. The local sponsor would need to add them to the relevant projects.

  5. How much training is required to use REDCap?

    You will need a minimal level of training to be able to use REDCap on your own. Digital Research Training program provides both basic and advanced training on REDCap regularly which can be accessed from this page.

  6. Is there any additional support available?

    Yes, if you have any specific questions about use of REDCap in your projects, you can request help using this request form. You can also send an email to

  7. Is there any cost associated with attending training or accessing REDCap?

    No, the access to REDCap as a system and training and support is completely FREE!

  8. Where is my REDCap data stored?

    The REDCap is deployed on the servers within La Trobe and data is stored locally at La Trobe.

  9. Is the data in REDCap backed up?

    Yes, the data stored in REDCp is backed up according to the La Trobe policies.

  10. Can other people see my project in REDCap?

    No, only the people that you add to your project will be able to access your project.

  11. Is REDCap recommended by ethics?

    Yes, REDCap is a tool recommended to manage all types of projects by La Trobe’s ethics committees.

  12. How do I access the collected data for advanced analysis at various points during the study?

    Data from your study can be easily exported into Microsoft Excel and analysis packages such as SPSS, SAS, R, and STATA.

  13. Where to from here?

    Please feel free to ask any questions you might have about REDCap by filling in this form.


A collaborative online survey tool for research teams that is easy to use and intuitive. It contains a powerful analysis toolset and was developed to create surveys that appeal to the mobile, socially-connected generation. It is suitable for longitudinal and cross sectional studies.

There is excellent support from the supplier for establishing surveys using this package. Please note that the data is stored in the UK during the survey.

Visit the website for further details.

Other survey software options

There are a number of other tools available that you are welcome to investigate, however please note that these are not supported by the University. In exploring suitable options, you should be asking where your survey data will be stored and who has access to it. Also ensure that your choice complies with the University's Surveys Policy and Research Data Management Policy.

  • Survey Monkey – Free customisable surveys. For a fee, there is a suite of back-end programs that include data analysis, sample selection, bias elimination and data representation tools. Large-scale enterprise options for companies interested in data analysis, brand management, and consumer-focused marketing. Data is hosted in the USA. For further information visit the website.
  • LimeSurvey - Unlimited number of free surveys with many available features, however, pricing is based on the number of responses above 25. It provides for surveys in multiple languages and surveys can be anonymous and may include graphics or video. Data is hosted overseas in USA, Canada or Germany. For further information visit the website.
  • SurveyAnalytics - A suite of interconnected and easy-to-use information collection and analysis tools, including online surveys, mobile data collection, advanced analysis and data visualization. Hosted overseas in USA. For further information visit the website.
  • EpiData – Used to define data entry by entering quantitative data and documenting the quality of the data. Also used for basic statistical analysis and graphing of data, including creating and grouping variables (data management). For further information visit the website.