We are committed to supporting the University in its aspiration to be 'the difference' in the lives of its students, staff and visitors. We do this through planning, creating, and delivering modern infrastructure for the University and providing a full range of services that make La Trobe a lively, connected, safe and attractive environment in which to learn and work.
Infrastructure and Operations will proactively lead, manage and support the University's property portfolio through planning and capital works, operations and maintenance to maximise their effective use. We will provide best practice support to enable the University's strategic plan by enhancing teaching, research, residential and other business activities and assets.
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Led by the Executive Director Mr Paul Farley, who reports directly to Mark Smith (Chief Operating Officer), the Infrastructure & Operations Group comprises of 6 departments:
Customer and Relationship Management
Anna Lee heads up the Customer and Relationship Management department for Infrastructure and Operations. This area is also responsible for championing the customer experience by developing and implementing the I&O customer service framework. This includes providing timely, effective communication and engagement programs to our customers to ensure we meet their needs in a way that maximises outcomes for the University.
Facilities, Assets and Services
Sam Wishart heads up the Facilities, Assets and Services department. The department is responsible for the strategy and management of all operations and maintenance within the buildings, facilities and grounds in order to exceed the needs of the University community. This includes cleaning, waste, landscaping, security, mail, electrical, mechanical, hydraulic, life safety, building fabric and civil works.
Master Planning, Sustainability & Systems
Simon Barnes heads the Master Planning, Sustainability & Systems department for the Infrastructure and Operations Group. The department has accountability for delivering transformative business solutions and initiatives that support the University strategy and in particular those that support the development of the Melbourne Campus Vision.
Delivering excellent customer service and support to our colleagues across Infrastructure & Operations through business improvements and productivity. The department provides leadership in environmental operations across the University as well as OH&S consultancy within our department.
Project Design and Delivery
The Project Design and Delivery department is led by Owen Warlond. The department is responsible for delivering projects across a range of spectrums and facilities, establishing and maintaining excellent relationships with clients, and integrating project planning, delivery and maintenance. It offers best practice advice around delivery methodologies and project solutions.
Property and Economic Development
The Property and Economic Development department is led by Karina Eppelstun. The department is responsible for managing the University’s commercial and retail leasing portfolio, as well as ongoing property development projects identified within the University’s Campus Masterplans and Integrated Development Plans.
The Net Zero department is led by Andrew Jennings. The department is responsible for achieving the University goal of becoming carbon neutral by 2029. The team conceives, develops and delivers projects which exceed the University's sustainability financial and community targets ensuring La Trobe University is sustainable for today and tomorrow.
Infrastructure and Operations was the first department in a Victorian University to be certified in three ISO standards. ISO, or the International Standards Organisation, develops and publishes international standards for products, services and systems across a range of industries to make sure they are safe, reliable and of good quality.
I&O has been certified in three ISO standards:
- ISO 9001 - Quality
- ISO 14001 - Environmental
- ISO 45001 - Occupational Health & Safety
This means that I&O have developed and implemented management system and business processes in line with international standards for quality management, OHS and environmental management. These standards incorporate the Plan, Do, Check, Act (PDCA) cycle and are supported by regular compliance and risk assessments, internal audits and regular reporting against key objectives.
I&O are proud of these certifications and are committed to continuously monitoring our processes, products and services to improve our quality, environmental and OH&S performance.