We are committed to supporting the University in its aspiration to be 'the difference' in the lives of its students, staff and visitors. We do this through planning, creating, and delivering modern infrastructure for the University and providing a full range of services that make La Trobe a lively, connected, safe and attractive environment in which to learn and work.
Infrastructure and Operations will proactively lead, manage and support the University's property portfolio through planning and capital works, operations and maintenance to maximise their effective use. We will provide best practice support to enable the University's strategic plan by enhancing teaching, research, residential and other business activities and assets.
Click here to view our Service Statement.
Led by the Executive Director Mr Paul Farley, who reports directly to Robyn Harris (Vice President Administration), the Infrastructure & Operations Group comprises of 5 departments:
Customer and Relationship Management
Anna Lee heads up the Customer and Relationship Management area for Infrastructure and Operations. This area is also responsible for championing the customer experience by developing and implementing the I&O customer service framework. This includes providing timely, effective communication and engagement programs to our customers to ensure we meet their needs in a way that maximises outcomes for the University.
Facilities, Assets and Services
Sam Wishart heads up the Facilities, Assets and Services team. Sam is responsible for the strategy and management of all operations and maintenance within the buildings, facilities and grounds in order to exceed the needs of the University community. This includes cleaning, waste, landscaping, security, mail, electrical, mechanical, hydraulic, life safety, building fabric and civil works.
Master Planning, Sustainability & Systems
Simon Barnes heads the Master Planning, Sustainability & Systems team for the Infrastructure and Operations Group and is a key member of the Infrastructure & Operations Senior Leadership Team. Simon has accountability for delivering transformative business solutions and initiatives that support the University strategy and in particular those that support the development of the Melbourne Campus Vision.
Delivering excellent customer service and support to our colleagues across Infrastructure & Operations through business improvements and productivity. We provide leadership in environmental operations across the University as well as OH&S consultancy within our department.
Project Design and Delivery
The Project Design and Delivery team is led by Owen Warlond. The Team is responsible for delivering projects across a range of spectrums and facilities, establishing and maintaining excellent relationships with clients, and integrating project planning, delivery and maintenance. The department offers best practice advice around delivery methodologies and project solutions.
Property and Economic Development
The Property and Economic Development team is led by Andrew Vamvakaris. The team is responsible for managing the University’s commercial and retail leasing portfolio, as well as ongoing property development projects identified within the University’s Campus Masterplans and Integrated Development Plans.
Infrastructure and Operations is the first department in a Victorian university to be certified in three ISO standards. ISO, or the International Standards Organisation, develops and publishes international standards for products, services and systems across a range of industries to make sure they are safe, reliable and of good quality.
I&O has been certified in three ISO standards:
- ISO 9001 - Quality
- ISO 14001 - Environmental
- AS 4801 - Occupational Health & Safety
This means that I&O have developed and implemented management system and business processes in line with international standards for quality management, OHS and environmental management. These standards incorporate the Plan, Do, Check, Act (PDCA) cycle and are supported by regular compliance and risk assessments, internal audits and regular reporting against key objectives.
The I&O team are proud of these certifications and are committed to continuously monitoring our processes, products and services to improve our quality, environmental and OH&S performance.