City Campus services and student support
We want you to reach your full potential. So you’ll get support and assistance from the moment you start planning your life at La Trobe – and we’ll keep helping you be your best at uni, all the way to graduation and beyond.
We're the only postgraduate campus in Melbourne to offer a dedicated Concierge team. Our Concierge at City team is the first touchpoint for all postgraduate student enquiries.
ASK La Trobe is your one-stop information hub for any study related enquiries.
On-campus support is available on Level 2, 360 Collins Street from:
- 9 am – 5 pm during semester
- 9 am – 5 pm outside of semester
You can also contact ASK La Trobe by phone between 8.30 am - 5 pm, Monday to Friday, or submit a question online.
International Student Services may be your first point of contact when starting your studies. You are always welcome to contact us for advice, information and support.
You can call us on (+61 3) 9479 1199, Monday - Friday, from 9 am to 5 pm. Or Ask a Question online, and we will respond to your online enquiry as soon as possible.
24-hour student assistance hotline
This is a special after-hours telephone hotline for international students. We care and want to help you with anything you might be worried about.
If you need help at night or on the weekends call 1800 758 360. This is a free call from landlines anywhere in Australia. Standard call rates apply from mobile phones.
You can contact the after-hours hotline from outside Australia by calling (+61 2) 8905 0973.
Your 24/7 virtual access to information resources and library support:
- Library Search is a good place to start your search for academic resources.
- Databases are great for finding specialised information. These are listed by title and subject area.
- While you can access most publications electronically, a small collection of high demand items is available at Reception (Level 2) during opening hours. Find out how to borrow from your campus, or from other libraries.
The Library team supports your research with advice for your study tasks, including online help and training tools and programs. You can also get in touch with your discipline Library Senior Learning Advisor if you need more help.
If you’re facing personal challenges, our professionally trained counsellors are here to support you. Taking care of your mental health is an important part of studying – by looking after yourself, you give yourself the best shot at success.
We offer a range of services for members of specific communities, including:
- support for studying with a disability
- LGBTIQA+ support
- Indigenous Student Services
- support for students from a refugee background.