Student FAQs for COVID-19

Student with backpack

With the continued outbreak of COVID-19 we have decided to transition face-to-face classes to online delivery.

We understand that this is a particularly challenging time for all students and that you may have some specific questions about what the University is doing to manage your educational experience. La Trobe University is committed to ensuring our students can continue to study as many subjects as possible while reducing the need for you to come onto campus.

Please check your LMS site regularly for subject updates.

This fact sheet is intended to provide high level guidance to students and should be read in conjunction with the COVID-19 FAQs that are regularly updated on our website.

STUDYING ONLINE

What does the transition of subjects to online mean?

To ensure that our students can continue their studies, while limiting the need to come to campus, the University is making as many of our subjects available online as possible.  This includes lectures, tutorials and classes not involving a need for physical presence.

Will I have access to recorded lectures?

Your subject coordinator will provide information regarding the format of your classes. This may include live streaming or webinar at the scheduled class time or pre-recorded content. Your subject coordinator may also arrange zoom sessions for tutorials and workshops or utilise the discussion board in the LMS.

Will I have access to everything I need for my subjects through the LMS?

In addition to enabling online lectures and classes, subject coordinators and teachers are working to ensure that all learning materials are located on the LMS subject site. This may also include alternate readings and resources.

What if I require library resources like a book/research papers, etc?

All of our campuses libraries are now closed. However, the La Trobe Library has extensive online resources like eBooks, research papers and journals that are available through the library website.

When will all the learning materials be available online?

Academic staff will be working hard to ensure that all relevant learning materials are loaded as quickly as possible. For some subjects this may take a little longer than others and there may be a delay of some activities. You should monitor your subjects on the LMS for information on any revised schedules of learning activities.

Will there be changes to assessment or learning activities?

Subject coordinators are trying wherever possible to limit changes to learning activities and assessment, however this may need to occur in some cases. Information on changes will be posted to the subject sites as this is being completed.

Will I still have exams?

We are reviewing all assessments that require students to come together in person and it may mean that there will be a change to your assessments. You will be advised as soon as possible about any required adjustments to your assessments on the subject LMS sites

Will I still be able to meet with my tutor or subject coordinator to ask questions?

You will still have access to your teachers when your subject continues online. Your subject coordinator will advise you as to the new approach to consultation for their subject. This may include use of the discussion board in the LMS, zoom appointments or group web sessions.

How can I prepare for study online?

The La Trobe Guide to Studying Online has been designed to provide practical tips and guidance to support you with the transition to studying online. This LMS subject is available for all students – enrol here.

If my classes are by Zoom will they be recorded and can I opt out of being recorded?

As part of the University’s commitment to maintaining learning access for students during the Coronavirus period, some activities may be recorded and published to the subject site. The purpose is to allow enrolled students to revisit learning materials and events online or to catch up on classes they have missed because of illness or family caring commitments. Where an event is being recorded, we will let you know at the beginning of the session. To ensure appropriate privacy protections, recordings must not be distributed by students or staff outside of the learning management system.

If you do not wish to be recorded, you can either disable the video capability of Zoom or alternately connect with your subject coordinator or teacher, who will be able to advise if accessing the recording only will be appropriate in your case.

I am an International student who has been asked to return home to my country of origin due to COVID-19, but some of my subjects continue to have face-to-face sessions, what are my options?

We are working to ensure as many of our subjects can be delivered online as possible so that you can return to your home country and continue your studies with La Trobe.

I would prefer not to study online

The safety of our students and staff is the number one priority for La Trobe University. The University is closely following the advice of the Health Authorities who have advised that we prioritise physical distancing at this time. We understand that you have chosen to study at La Trobe for a number of reasons including the on campus experience.

The university is working hard to ensure that we provide all students with a quality online learning experience during this time.  Once we are able, classes will revert to face to face delivery. We are confident that this transition to online will further enhance the way in which La Trobe is able to support students to be successful in their studies long after this situation resolves.

When will face to face teaching resume?

Online teaching has been introduced for the remainder of semester 1. At this stage, it is planned to recommence on-campus teaching in semester 2. However, the University will only be able to reintroduce teaching on campus when it is safe for students and staff to do so. We must also make sure that our approach is compliant with the advice of health authorities and Government directives. The situation with COVID-19 is changing very rapidly, and we will monitor events closely in determining the arrangements for teaching in semester 2. We will communicate with students as soon as information is available. Please check your student email regularly.

RESIDENTIAL STUDENTS

Will we be able to continue living on residence?

The University is committed to ensuring that our students living in the residences have access to safe accommodation. However, as most teaching is moving online residents who can and wish to move out are encouraged to do so. For those who must stay, rental payments will continue as usual although any student experiencing severe financial hardship is asked to please discuss this matter with staff. In the event that the University is forced to close any residential locations, we will arrange suitable alternative accommodation for all residents who have no alternative and are unable to return home.

I would like to leave my residence and go home. What happens to my rental arrangements if I choose to leave on campus accommodation?

Residents who are able to return home and continue studying online for Semester 1, are required to do so.

Students who can return home can pause their rental payment as of their departure date. Students are advised to take any personal belongings of value with them. Should you wish to return to the residences, rental payments will recommence. Non-valuable belongings can be left in your room if you need to access your belongings during the pause please contact us.

What is the check-out process?

An easy check-out process has been designed.  Students were asked to check out by Tuesday 31st of March and check back in when returning so Accommodation Services can know your whereabouts.  Please bring your card and wrist band when checking out. If you have already left you can contact 9479 1071 or our email at living@latrobe.edu.au to make arrangements.

I may need to attend face-to-face classes on campus, how will my residential arrangement work?

Students who may need to stay in their room on a temporary basis due to a face to face class can contact Accommodation Services to discuss flexible arrangements.

How do I access groceries/meals whilst living in accommodation on campus?

Supermarkets are available within close proximity to campus, with some providing a delivery service. Other online services such as UberEats, Deliveroo and Hello Fresh are also an option. For ready-made meals at Bundoora Campus, Chartwells our catering partner is offering meal cards which can be organised through visiting the Glenn Dining Hall. For Glenn Dining, take away meal packs have now replaced our sit-down meal service due to the Government’s new requirements for food services nationally to operate only in takeaway mode.

What are the current cleaning practices for accommodation on campus?

Additional cleaning has been implemented across the residential precinct with an increased focus on the common rooms, bathrooms, and kitchens. Hand sanitiser is also provided throughout residences, along with fact sheets around best hygiene principles – the most effective way to prevent virus spread.

Will residential events go ahead? What do I need to know about group gatherings in the residences?

In accordance with government regulations, all events will be postponed until further notice. We understand that this is disappointing, we hope to reschedule events when it is safe to do so. Academic Mentoring will go ahead via ZOOM. You will be sent instructions on how to use ZOOM by your academic mentor.

All group gatherings including residents rooms and other indoor spaces are ceased, as public health authorities have advised that these can no longer be held safely. This includes BBQs, dinner parties and house parties as advised by the Federal Government. Co-operation with this arrangement is appreciated, along with strict adherence to physical distancing requirements of 4 metres squared at all times. Guest approvals continue to be suspended.

Why have the gyms in the residences been closed?

The Government has imposed additional restrictions on some public gathering places.  All indoor fitness facilities and gyms are required to be closed until further notice. At the moment, it is still possible to use walking paths (with appropriate social distancing considerations) that surround the campuses.

How do I find out more/who do I contact?

The Accommodation Services team is working hard to ensure residents receive regular updates, these updates will be sent to your student email. If you have any questions please talk to a member of the Accommodation Services team contactable via phone or email at 9479 1071, living@latrobe.edu.au. We ask that if you are coming into the office reception areas that you maintain appropriate social distancing of at least four square metres between yourself and others.

RESEARCH STUDENTS

Can I continue my honours, graduate research or Masters coursework research project ?

Students enrolled in courses with a research or minor thesis component should complete their work online or remotely where possible, and to adapt their research so that it can be conducted safely within the current restrictions. There may be disruptions for some students, particularly those who require lab access, clinical or fieldwork access. Please talk to your thesis supervisor and plan for upcoming disruptions.

Where can I find more information about continuing my research during the COVID-19 emergency?

You can find more detailed FAQs about the continuation of your research on the Graduate Research School website.

What is going to happen with my honours project now that we cannot come onto campus?

Your supervisor is your first point of contact for questions related to your honours project. Your supervisor will be able to discuss your project and any changes that may need to be made to the scope of your research to ensure that  you can continue your studies. Your supervisor will work closely with Honours Coordinators to ensure you receive appropriate flexibility in submission dates if your project has been impacted by social distancing measures. It may be necessary for some students to defer their enrolment, however please speak with your supervisor before changing your enrolment.

ATTENDANCE

What’s going to happen with assignments that you must hand in during tutorials?

We are working with our staff to amend all face-to-face assessments and presentations for online delivery. You will be advised by your subject coordinator of any arrangements for your subject in your LMS subject site.

GROUP WORK

What about our assigned groups for completing course work, can we still meet up?

For now, we advise that you complete group assignments online, where possible, to minimize your requirement to come to campus. We recommend that you use Zoom and other online collaboration tools to complete your group work assignments.

Will I still have to do my group presentation?

We are working with our staff to amend all face-to-face assessments and presentations for online delivery. You will be advised by your subject coordinator of any arrangements for your subject in your LMS subject site.

PROGRESSION

What happens if I fail my subject?

We understand that studying online can take some time to adjust to. La Trobe will support all our students to achieve the best possible result for your subjects this semester. In the event that you do fail a subject, this result will not be recorded on your academic transcript and will not impact your WAM.

Will my course be delayed by these changes?

No, your subjects will continue online where possible and face-to-face classes such as labs and practicals will continue on campus.

Should I take a leave of absence/defer?

As we continue to deliver your course online, we encourage you to progress as planned.

What happens to Academic Progress reviews during this time?

There will be no formal meetings for academic progress review until further notice. Students who have received Stage 2 letters may contact their course coordinators by email for advice on enrolment options or academic support services for learning support.

Students in Stage 2 progression will be required to attend an online learning support workshop that you can access through the link in your progressions letter.

Students who have received Stage 3 letters will be invited to attend a review meeting that will be conducted online and bookable by following the link in your progressions letter.

SUPPORT FOR STUDY

What happens if I don’t have access to a computer or internet at home?

If you do not have access to a computer or internet at home you may also be eligible for a Technology Bursary. Please visit our La Trobe University COVID-19 Financial Assistance Program page for more information and to apply.

What if I don’t have internet (or stable internet) at home to be able to access online classes, streaming, uploading video assignments, LMS?

If you do not have internet access at home you may also be eligible for a Technology Bursary. Please visit our La Trobe University COVID-19 Financial Assistance Program page for more information and to apply.

I am having trouble remotely accessing study resources, how do I get help while off-campus?

In response to the latest advice and requirements from Government, La Trobe has taken the decision to close the majority of its buildings across all campuses. This is effective until further notice. Students can continue to access on campus study spaces in limited venues including:

  • Albury Wodonga: AW-3A4
  • Bendigo: SSC-241
  • Bundoora: Beth Gleeson Building
    • BG-107 (Computer Science software)
    • BG-320, BG-322 (Engineering software)
    • BG-106, BG-108 (software for all other Schools)
  • Mildura: Brian Grogan Room 125
  • Shepparton: Learning Hub Computing Science

PLACEMENTS

How does the move to online delivery affect placements?

All placements will continue or commence as scheduled unless otherwise advised by the placement facility/host organisation. If you have any specific questions, please contact your placement team.

What happens if my placement is cancelled?

If your placement facility/host organisation cancels your placement as a result of COVID-19 you will receive an email from the Placement Operations team notifying you of this. Academic staff and the Placement Operations team will be working collaboratively on alternative placement options. Individual plans will be communicated to any affected students by your Placement Officer.

What if I get sick on placement?

Any students who get sick on placement need to follow the advice of their allocated placement facility/host organisation, inform Placement Operations and seek medical advice to obtain a medical certificate. The potential impacts of any sickness during placement will be handled on an individual basis.

Will professional accreditation be impacted?

The University is working closely with professional accrediting bodies to ensure that any changes to your subjects or placements do not negatively affect accreditation.

What do I do if I am in a high-risk category of contracting COVID-19 or I have carer responsibilities for others who are in a high-risk category, and can’t attend placement?

Please provide medical documentation to the Placement Operations team and your case will be managed on an individual basis.

I am the primary carer for school-aged children so cannot attend my placement now schools are closed. What do I do?

Please inform the Placement Operations team and your case will be managed on an individual basis.

SUPPORT SERVICES

How do I access learning support while studying online?

While you are studying from home, please be sure that you can continue to access our learning support services through the Learning Hub (academic skills, English language, Maths and Science) via Zoom appointments that you can book by accessing the Learning Hub LMS page or by emailing LearningHub@latrobe.edu.au. You also have access to assignment feedback and online study support chat through Studiosity that can be accessed from any subject LMS page. You can also access the Library services remotely through the library website.

What wellbeing support is available to me?

All existing wellbeing services continue to be accessible to students via phone or zoom. You can make an appointment with a counsellor here. In addition to our counselling services, you can access a range of self-help resources, including some great advice and suggestions on looking after your mental health and wellbeing during COVID-19. If you would just like to touch base with someone, you can also request a call from our wellbeing team. An after hours crisis service is available by calling 1300 146 307 or text: 0488 884 100. This service operates between 5pm-9am on weekdays and 24 hours during weekends and public holidays.

What happens if I have a Learning Access Plan?

If you have a Learning Access Plan you are encouraged to reach out to your Disability Advisor as soon as possible. Your Disability Advisor will work with your subject coordinators to ensure any adjustments that are required are updated in your plan.

Is ASK La Trobe still open?

ASK La Trobe will continue to operate to support all our students and answer any questions you may have. You can contact ASK La Trobe by phone 1300 528 762 (+61 3 9479 6000 from overseas) or online.

You will continue to receive your Centrelink payments if the university has to close or reduce your study load. More information is available directly from Services Australia.

Can I get special consideration if I am required to be in self-isolation or am diagnosed with COVID-19?

We understand that your studies may be impacted by your illness and encourage you to apply for special consideration if you need to. Information about the process and the online application for can be found at https://www.latrobe.edu.au/students/admin/forms/special-consideration

In the event that you are unable to continue with your studies due to your health you may also be eligible to withdraw from your subjects without academic or financial penalty.  Please do reach out to the University to discuss your circumstances before you contemplate withdrawing.

How can I look after my wellbeing at this time?

What wellbeing support do I have if I am in self-isolation?

Georgina Hanna is one of the members of the La Trobe University Student Wellbeing Team. She or one of her colleagues is able to reach out you during this period of self-isolation to check in on this aspect of your wellbeing, how you are going, suggest strategies on managing during this unique time, and exploring whether there is anything the University can do to support you. If you haven’t heard from Georgina or a Wellbeing team member and you are in self-isolation, please email g.hanna@latrobe.edu.au and indicate that you are in self-isolation in the subject line, and leave your name, student number and your telephone number, and we will be in touch to talk to you.

Will students who are diagnosed with COVID-19 receive special consideration?

Students who are diagnosed with COVID-19 will have access to special consideration through the standard process and can apply here.

Do I have to pay my SSAF fees?

The University will not be charging students the SSAF fees for Semester 1 2020. The University will continue to support the delivery of services that are funded through SSAF including advocacy, support services, and support for clubs and societies.

GENERAL COVID-19 ADVICE

I’m in an COVID-19 ‘at-risk’ group and I am concerned about attending face-to-face labs and practicals, what are my options?

If you have a pre-existing medical condition that may make you more vulnerable to COVID-19 or you are pregnant, you should continue to take your usual precautions and consider contacting your GP for further advice or the Victorian Department of Health and Human Services hotline on 1800 675 398.

It will be important to follow all medical advice and please speak to your subject coordinator or course coordinator to discuss how it may impact your studies.

What do I do if another student is coughing in my class?

We have asked all teaching staff to remind their classes about good hand/cough hygiene and what to do if you suspect you may have symptoms. In the event that a student is not following good coughing hygiene, the teaching staff member will check in to ensure the student is OK and remind them about appropriate cough hygiene.

Will I be notified if a student from my class is diagnosed with COVID-19?

The Department of Health and Human Services (DHHS) is responsible for managing the contact tracing for individuals diagnosed with COVID-19. In the event that you have come into ‘close contact’ with someone who is diagnosed with COVID-19, you will receive notification from DHHS.

In the event that you have been in ‘casual contact’ with a diagnosed individual the university will be advised by DHHS and we will contact you to request that you monitor your symptoms or self-isolate as requested by the Department.

Can we find out which students are being asked to self-isolate?

For privacy reasons neither the University nor Department of Health and Human Services can disclose information about individuals who have been diagnosed or asked to self-isolate.

Where can I find more information about the confirmed case of COVID-19 at the Melbourne Campus?

You can find more information here.

ACADEMIC CALENDAR

Will the semester continue or do we have to start again at a delayed date when we come back?

Your classes will be delivered online, information and updates in relation to your class will appear in the subject’s LMS site. Please check your subject’s LMS sites for updates from your subject coordinator.

We want to ensure you can study as many subjects as possible from home during this challenging period and reduce the need for you to come onto campus.

In some cases face-to-face activities for subjects that have labs, practical classes etc cannot be delivered completely online and will require you to come to campus to attend. Check your LMS subject site to see if this applies to your subject.

Will any dates on the academic calendar be pushed back?

Week 3 of Semester 1 was paused for a week and resumed on Monday 23 March extending Semester 1 by one week at this stage.

Will census date be changed/pushed back?

The census date for coursework students studying at La Trobe campuses (including Sydney) is now Wednesday 15 April 2020.

The exceptions to this are:

  • Online courses run through Open Universities Australia (OUA) and Didasko
  • Courses run through Partner institutions (students advised to liaise with their partner institution)
  • Courses with a census date before Monday 2 March 2020

You must complete the following three tasks by census date:

  1. Finalise your subjects
  2. Pay your fees or check if you’re eligible for financial support
  3. Make sure your personal details match up between La Trobe and the Australian Taxation Office (ATO)

Read our article for more detailed information on how to complete the three tasks above.

Will Semester 1 be extended as a result of the pause to teaching?

Yes. Currently we are extending the end date of Semester 1 to accommodate the break from March 17 to March 24. Easter break will continue as scheduled. What was Week 12 of classes will take place  in a new week 13. All post-teaching period activities (SwotVac, exam period, results) are also being moved back by one week.

What is happening to the timing of exams?

Currently the exam period will be moved back by one week to accommodate the pause to teaching this semester. In the event of any changes we will update students as soon as possible.

Is the mid semester break staying the same?

Yes, the mid semester break will continue to be 10-17 April.

FINANCIAL ASSISTANCE

You will continue to receive your Centrelink payments if the university has to close or reduce your study load. More information is available directly from Services Australia.

The Australian Government announced that the special ‘Coronavirus Supplement’ has been extended to eligible Abstudy, Austudy and youth allowance (student) claimants. This support is in addition to the one-off economic stimulus payments being provided to income support recipients, pensioners and other eligible concession cardholders. More information will be available on the Services Australia website.

What financial assistance is the university providing to support students?

We have created the La Trobe University COVID-19 Financial Assistance Program, a support package available to current students experiencing financial hardship. Please visit our La Trobe University COVID-19 Financial Assistance Program page for more information and to apply.

  • A technology bursary will support those who don’t have access to computers or internet at home.
  • A one-off $3000 Crisis Support Scholarship for students experiencing significant financial crisis and housing insecurity.
  • An emergency relief fund will provide one-off payments for essentials such as food.

What happens if I don’t have access to a computer or internet at home?

If you do not have access to a computer or internet at home you may also be eligible for a Technology Bursary. Please visit our La Trobe University COVID-19 Financial Assistance Program page for more information and to apply.

What if I don’t have internet (or stable internet)?

If you do not have internet access at home you may also be eligible for a Technology Bursary. Please visit our La Trobe University COVID-19 Financial Assistance Program page for more information and to apply.

How can I access the Technology Bursary?

If you do not have a home computer or internet access you may be eligible for a Technology Bursary. Please visit our La Trobe University COVID-19 Financial Assistance Program page for more information and to apply.

How can I access the Crisis Support Scholarship?

Please visit our La Trobe University COVID-19 Financial Assistance Program page for more information and to apply.

I am an international student can I also receive support through the La Trobe Financial Assistance Package?

Yes, the La Trobe University Financial Assistance Package is available for all students. Please visit our La Trobe University COVID-19 Financial Assistance Program page for more information and to apply.

If there are specific conditions of my scholarship that I now can’t meet, will my scholarship and payments be affected?

You are advised to please contact your scholarship advisor to discuss the conditions of your scholarship and any adjustments that need to be made. Your payments will continue as planned at this stage.

GRADUATIONS

I’m due to graduate in April / May, will this still be possible?

Unfortunately, graduations due to take place in April / May have been postponed in line with measures introduced by the Victorian and Federal governments. You should have received an email to let you know that ceremonies have been postponed. All tickets to these events will be fully refunded in the coming weeks. You will be invited to attend a rescheduled ceremony.

Details of these arrangements will be communicated to you soon. So we can keep you informed of the next available opportunity to graduate, it is important that your details are up-to-date in StudentOnLine.

How much notice will I get if the ceremonies are canceled?

You should have now received an email to let you know that ceremonies have been postponed. We are currently working on plans to reschedule ceremonies across all campuses.

Details of these arrangements will be communicated to you soon. So we can keep you informed of the next available opportunity to graduate, it is important that your details are up-to-date in StudentOnLine.

If my graduation is cancelled, when will the ceremonies be rescheduled?

The University is continually monitoring the situation regarding the COVID-19 outbreak and following the guidelines of the Victorian Government and graduations will resume when it is deemed safe. We are working to plan the rescheduling of graduations and will contact you via email as soon as we have updated information. Please keep an eye on your student email account.

CAMPUS CLOSURE

Are the campuses closing?

In response to the latest advice and requirements from Government, La Trobe has taken the decision to close the majority of its buildings across all campuses. This is effective until further notice. Students can continue to access on campus study spaces in limited venues including:

  • Albury Wodonga: AW-3A4
  • Bendigo: SSC-241
  • Bundoora: Beth Gleeson Building
    • BG-107 (Computer Science software)
    • BG-320, BG-322 (Engineering software)
    • BG-106, BG-108 (software for all other Schools)
  • Mildura: Brian Grogan Room 125
  • Shepparton: Learning Hub Computing Science

What will happen if we close a campus?

In the event of a campus or University closure, all subjects that are able to be delivered online will be. Activities that cannot be delivered online (e.g. compulsory labs, invigilated exams) will be rescheduled and the academic calendar will be revised to allow for this.

If we close a campus, what will happen next?

In the event of a closure, an all student message will be sent from the Vice-Chancellor via your student email and other student communications channels including the MyLaTrobe blog and Facebook. You will also receive an SMS to let you know and any information about any changes that a campus close will have on your subjects will be updated on your subject sites as early as possible.

Please make sure your personal details are up-to-date in StudentOnLine.

Will security still be on campus?

While La Trobe has taken the decision to close the majority of its buildings across all campuses, security services will still operate on campus.

What is going to happen with my honours project now that we cannot come onto campus?

Your supervisor is your first point of contact for questions related to your honours project. Your supervisor will be able to discuss your project and any changes that may need to be made to the scope of your research to ensure that  you can continue your studies. Your supervisor will work closely with Honours Coordinators to ensure you receive appropriate flexibility in submission dates if your project has been impacted by social distancing measures. It may be necessary for some students to defer their enrolment, however please speak with your supervisor before changing your enrolment.

ADDITIONAL FAQS FOR INTERNATIONAL STUDENTS

What does studying online mean for me as an international student?

With the continued outbreak of COVID-19 we have decided to transition face-to-face classes to online delivery. Please check your LMS site regularly for subject updates.  In addition, we have developed a resource on how to succeed with online studies. This LMS subject has been designed to provide practical tips and guidance to support you with the transition to studying online. This LMS subject is available for all students - enrol into today.

Does studying online impact my student visa and CoE?

We have confirmation from the Department of Home Affairs that studying online during this disruptive time is permitted and should not impact on your visa.  La Trobe will maintain your Confirmation of Enrolment (COE) provided you are enrolled in Semester 1 in either on-campus or off-campus (online) subjects and whether you are in Australia or located in another country, and that your course enrolment status remains on campus.

I don’t want to study online. What are my options?

If you prefer to pause your studies then we can assist you . Please contact La Trobe International Student Services for advice on how to proceed. For US Financial Aid students please discuss your situation with the Sponsored Programs Team.

Can I return to my home country to study online?

We understand this is a stressful time and you may prefer to be with your family and community. If you are able to return home and can continue studying online with access to the internet, then you should continue your studies. Please note that any live sessions will be conducted in Australian Eastern Standard time (AEST). However please check with your course coordinator and subject coordinators whether there are compulsory face to face components and what this means if you are not in Australia. It may be necessary that you withdraw from that subject and pick up the credit points at a later date.

International students deciding to return to their home country and study online, should also be aware of the Australian Government’s travel advice and restrictions, which may prevent you from returning to campus for an undefined period depending on how the COVID-19 situation develops. For any visa enquiries, you should contact the Department of Home Affairs.

What if I need more time to complete my course?

If you have to make changes to your enrolment during this time then please note you will need to catch up and this may require enrolling in Summer or Winter subjects or extending your CoE and visa, and health insurance. Please contact La Trobe International for advice: +61 3 9479 1199 or send us a question.

What if I cannot study a full time course load?

Not all of your subjects may be able to be studied online at this time. This is called underloading and is permitted under these special circumstances. If an underload is unavoidable, you need to try as much as possible to update your study plan to match your CoE end date. You will need to catch up and this may require enrolling in Summer or Winter subjects or extending your CoE and visa, and health insurance. Please contact La Trobe International for advice: +61 3 9479 1199 or send us a question.

What if my full time placement/practicum is cancelled?

There may be a number of subjects that cannot be taught online. If you cannot complete a subject because of this period of physical distancing then you will need to discuss with your subject coordinator what options there might be for you at a later date. Please note this may require enrolling in Summer or Winter subjects or extending your CoE and visa, and health insurance. Please contact La Trobe International for advice: +61 3 9479 1199 or send us a question.

What if none of my subjects are available online?

If none of your subjects are available to study online then you will need to defer if you are a new student or take leave of absence if you are a continuing student. Please contact La Trobe International for advice: +61 3 9479 1199 or send us a question and we will work with you and your course coordinator to identify a new study plan for you.

If I am on Leave of Absence and cannot travel home am I still covered by OSHC?

If you choose to take leave of absence but cannot return to your home country please contact your health insurance provider for confirmation of your coverage.

Do I need to update StudentOnLine if I leave Australia?

It is a student visa requirement to maintain correct address details in StudentOnline. Your home address is your permanent home, the postal address is where you are during the Semester. This means that if you return home and you are studying online, your postal address should be changed to reflect this.

I am an international student who has been asked to return home to my country of origin due to COVID-19, but some of my subjects continue to have face-to-face sessions, what are my options?

We are working to ensure as many of our subjects can be delivered online as possible so that you can return to your home country and continue your studies with La Trobe. A list of subjects that will be fully taught online has been created and the International Student Services team can support you to determine if which subjects you can continue to study online from your home country.

I would like to meet with someone in the International Office about my situation. How can I arrange this?

The International Student Services Team is taking calls Monday to Friday 9am to 5pm (AEST) on (+61 3 9479 1199). We are also happy to make a time to meet you virtually using zoom technology. Please call us or send us a message and we will get in touch to set it up.

What if I go home and cannot get back in time for exams?

Just as we have moved as much of our teaching online, we are doing the same with assessment, including exams where possible. Where assessment can be carried out remotely, for instance through online tests, we will use that.

For more information about your assessments, please contact your Subject Coordinator or Course Coordinator through LMS.

If I take a Leave of Absence and cannot return for the next semester, what are my options?

We will let you know soon via email about options for studying next semester. If you are still unable to return in person to study onshore, you would be able to apply for additional leave.

Will my scholarship still apply if I go back to my home country?

Yes, as long as your enrolment is maintained, your scholarship is also retained. If you have taken leave, your scholarship is paused and resumes when you re-enrol.

Is there any fee reduction because we are studying online?

We are working very hard to deliver the best experience that we can in this new delivery mode. For this reason, we will be refunding the Semester 1 Student Services and Amenities Fee ($154) to all students. For international students this will applied as a credit towards Semester 2 course fees.

Where we can provide more support we are doing so, focusing on cases of greatest need, through our Financial Assistance Program

What support is the Australian government and La Trobe University providing for international students at this time?

The Australian Government’s support for international students during this time is not yet clear. We and other universities are ensuring they are aware of the challenges faced by international students who are such an important part of our community. The Government response to the situation is evolving accordingly.

To assist international students, we are able to offer: