Problems with access

If you are having trouble accessing online items you may need to change your Adobe Reader or internet browser settings.

Adobe Reader - PDF viewer

You cannot view the file e.g. blank screen or incomplete document:

  • Start Adobe Reader.
  • Go to Edit, then Preferences then choose Internet.
  • Make sure the box next to Display PDF in browser is ticked.
  • Click OK.

Your pages do not print correctly:

  • You must use the print options (print icon or File/Print) from Adobe Reader not your web browser.
  • Select File then Print.
  • Make sure that Shrink large pages is selected.
  • Your document will shrink to an A4 size and still be readable

You get a message saying The file is damaged...

  • Try refreshing the page.
  • Try returning to the page that contained the link and click on it again.

Still no access? Report a problem

Internet browser

Off campus access to databases

If you cannot access a database from off campus:

Enable JavaScript

Some web pages may not function as expected if JavaScript is turned OFF in your browser.

Your JavaScript is currently:

To turn ON JavaScript in your web browser, follow the directions below.

Microsoft Internet Explorer v5+ (Windows)

  1. Select Internet Options from the Tools menu.
  2. Click the Security tab.
  3. Click Custom Level in Security Level for this Zone.
  4. Scroll down to Scripting, near the bottom of the list.
  5. Under Active Scripting, choose Enable.
  6. Click OK to leave Security Settings. Click OK to leave Internet Options.
  7. Refresh the page you are viewing.

Mozilla Firefox (Windows)

  1. Select Tools from the menu bar and click on Options...
  2. Click the Content tab.
  3. Check the box next to Enable JavaScript. Click the OK button.

Safari (Macintosh)

  1. Open Safari
  2. Select Preferences from the Safari menu.
  3. Click Security.
  4. Check Enable JavaScript.
  5. Close the window.
  6. Click Reload on your browser toolbar.

Still no access? Report a problem


Safari browser incompatibility - workaround - please use another browser.

On a Mac if you have your EndNote library open when you try to import a reference from Search, you get a message that someone else is using your library and it won't import - workaround - if you import with your library closed, it will open it for you and import it.

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