Problems with access
Below are some common problems when accessing online items and how to solve them.
Adobe Reader – PDF viewer
If you cannot view the file (e.g. blank screen or incomplete document), you may need to change your Adobe Reader or internet browser settings.
- Start Adobe Reader
- Go to 'Edit' > 'Preferences' and choose 'Internet'
- Make sure the box next to 'Display PDF in browser' is ticked
- Click 'OK'.
If your pages don't print correctly:
- You must use the print options (print icon or 'File/Print') from Adobe Reader, not your web browser
- Select 'File' then 'Print'
- Make sure 'Shrink large pages' is selected
- Your document will shrink to a readable A4 size.
If you get a message saying 'The file is damaged':
- Try refreshing the page
- Try returning to the page that contained the link and click on it again.
Off campus access to databases
If you can't access a database off campus:
- You can try clearing your browser's cache
- Some databases use pop-up screens. You can disable them in Internet Explorer or Firefox.
Microsoft Internet Explorer v5+ (Windows)
- Select 'Internet Options' from the 'Tools' menu
- Click the 'Security' tab
- Click 'Custom Level' in 'Security Level for this Zone'
- Scroll down to 'Scripting', near the bottom of the list
- Under 'Active Scripting', choose 'Enable'
- Click 'OK' to leave Security Settings. Click 'OK' to leave Internet Options
- Refresh the page you're viewing.
Mozilla Firefox (Windows)
- Select 'Tools' from the menu bar and click 'Options'
- Click the 'Content' tab
- Open Safari
- Select 'Preferences' from the Safari menu.
- Click 'Security'
- Close the window
- Click 'Reload' on your browser toolbar.
Mac users: sometimes when you try to import a reference from Search in your EndNote library, you get a message saying 'someone else is using your library' and it won't import.
Workaround: if you import with your library closed, it will open and import it.