Constructive Staff/Family Relationships in Residential Aged Care

Client: Australian Department of Health & Ageing

Centre: ACEBAC

Start year: 2009
End year: 2009

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There is a widely held belief that a positive relationship between residential aged care staff and the families of residents is likely to improve care delivery for the resident; however, little empirical evidence exists to support this claim. This project developed two reliable tools to enable services to measure, evaluate and improve the quality of care they provide.