All our student support services are now available online

La Trobe University is committed to providing ongoing, flexible and comprehensive support for our students during this challenging time. Our priority remains, as always, the health and wellbeing of our students, staff and wider community.

While our campuses remain closed, we are mindful that many students will still need to access these support services. As such, we are ensuring you can access online appointments with our wonderful staff.

What support is available to students?

Service Service available Phone/link
Library The Albury-Wodonga, Bendigo, Shepparton and Mildura library buildings are open with limited access. Visit we’re here to help for the latest info.
Online Chat, phone, and email are available 8.30am-7pm Monday to Friday and 1pm-5pm weekends and public holidays.
Start an online chat now here.
Phone (03) 9479 2922
Learning Hub 11am — 3pm, online

Drop-in Zoom study support consultations with PLAs (Peer Learning Advisors)  – daily during semester

Booked Zoom study skills and English consultations with staff  – by appointment throughout the year

Online and study support and resources, including online writing feedback
Consultations with PLAs and staff here

Online resources here

Zoom appointments available via
Counselling 9am-5pm via phone or zoom video appointment are available
After hrs 5pm – 9am and weekend support call 1300 146 307 or text 0488 884 100
Counselling services available here
Check-in Service Request a call or online video chat (Zoom) from one of our Wellbeing team members during COVID-19. Request form available here
Equity and Diversity support for students Support provided to students as and when needed. Appointment bookings will also continue. Contact us here
Speak Up Support provided to students as and when needed.
9am-5pm appointments will also continue via phone or zoom video
03 9479 8988 or email at any time speakup@latrobe
More information available here
Ask La Trobe 9am — 5pm (online & phone) 1300 52 8762 or available online here
Careers Service 11am — 3pm, online Appointments  booked via Career Hub
Indigenous Student Services 11am — 3pm   (03) 9479 5806 and via your student support officer.
Support Coordinators 11am — 3pm Appointments via CareerHub
International Student Services 9am-5pm03 9479 1199 for zoom consultations 1800 758 360 for after hours international student helpline
24 – Hour International Student Hotline 1800 758 360 (+61 2 8905 0307 from outside Australia) 
Global Lounge Zoom appointments available. Zoom appointments available for consultations.
Accommodation Services You are encouraged to speak directly with the student leaders on your floor who can give you up to date information. By phone or email at 9479 1071,  
LTSU Financial CounsellingFree, non-judgemental, information, support and advocacy to people in financial difficulty.Via Live Chat or email
LTSU Advocacy ServiceSupport to students who are experiencing difficulty related to an academic, administrative or welfare issue.Contact the Advocacy Service by phone or email.
Multifaith & Spiritual Care (Chaplaincy)Request a call or online video chat (Zoom) from one of our Spiritual Advisers (Chaplaincy)Request form available here and tick Multifaith & Spiritual Care option.
More information available here

Proactive advising

We are continuing to provide ongoing proactive advising support for students. This includes Zoom appointments and phone appointments.

Soon all students will receive a phone call from our Succeed@La Trobe team to check in and see how you are doing and answer any questions you may have.

Guide to Studying Online

The La Trobe Guide to Studying Online is an LMS subject open for all students and has been designed to provide practical tips and guidance to support you as you make the transition to studying online. Our aim is that the site will be a live and responsive resource which we will update with new information and advice to address needs and challenges identified by students over the coming weeks and months.

If you have any further questions during the transition to online delivery please check our Student FAQs or call or visit our ASK La Trobe team.