Student support services available online

La Trobe University is committed to providing ongoing, flexible and comprehensive support for our students. The health and wellbeing of our students, staff and wider community remain our top priority.

All student support services will return to face-to-face operations on campus from February 2021. Students accessing support services on-campus will need to sign in via the QR code outside of each building each time they enter a building on campus.

We will continue to offer online access to our services for those students unable to come onto campus. 

What support is available to students?

Service Service available Phone/link
Library The Albury-Wodonga, Bendigo, Shepparton and Mildura library buildings are open with limited access. Visit we’re here to help for the latest info.
Online Chat, phone, and email are available 9am-5pm Monday to Friday and 1pm-5pm weekends and public holidays.
Start an online chat now here.
Phone (03) 9479 2922
Learning Hub Book a consultation with one of our Academic Skills and Language Advisors, via Zoom or phone.

Appointment times are scheduled throughout the week, between 9am and 6pm, Monday to Friday. Available year-round.

Drop in to get help from a Peer Learning Advisor (PLA) via Zoom. Drop-in times are from 12pm to 2pm and 4pm to 6pm, Monday to Friday. No bookings required. Available during the Semester.

Access Studiosity for online writing feedback and study help. Available year-round, 24/7.
Visit the Learning Hub LMS.
Student IT SupportStudent IT Support can assist with any issues you are experiencing with La Trobe University Systems.

You can call 1300 La Trobe (1300 528 762 Option 3) or outside Australia on +61 3 9479 6000 between the hours of 9am and 5.00pm Monday to Friday.
IT Support here
Counselling 9am-5pm via phone or zoom video appointment are available
After hrs 5pm – 9am and weekend support call 1300 146 307 or text 0488 884 100
Counselling services available here
Check-in Service Request a call or online video chat (Zoom) from one of our Wellbeing team members during COVID-19. Request form available here
AccessAbility Hub Support for students or students caring for someone with a mental health condition, ongoing medical condition or disability (including physical, neurological, intellectual, sensory, acquired brain injury, or specific learning difficulty).Contact us here
Safer Community Support for those who witness or experience unacceptable or concerning behaviour.03 9479 8988 or email at any time
More information available here
Ask La Trobe 9am — 5pm (online & phone) 1300 52 8762 or available online here
Careers Service 10am — 4pm, online Appointments  booked via Career Hub
Indigenous Student Services 9am — 4pm   (03) 9479 5806 and via your student support officer.
Support Coordinators 11am — 3pm Appointments via CareerHub
International Student Services 9am-5pm03 9479 1199 for zoom consultations 1800 758 360 for after hours international student helpline
24 – Hour International Student Hotline 1800 758 360 (+61 2 8905 0307 from outside Australia) 
Global Lounge Zoom appointments available. Zoom appointments available for consultations.
Accommodation Services You are encouraged to speak directly with the student leaders on your floor who can give you up to date information. By phone or email at 9479 1071,  
LTSU Financial CounsellingFree, non-judgemental, information, support and advocacy to people in financial difficulty.Via Live Chat or email
LTSU Advocacy ServiceSupport to students who are experiencing difficulty related to an academic, administrative or welfare issue.Contact the Advocacy Service by phone or email.
Multifaith Spiritual WellbeingRequest a call or online video chat (Zoom) from one of our Spiritual Advisers (Chaplaincy)Request form available here and tick Multifaith & Spiritual Care option.
More information available here

Proactive advising

Student Advising provides advice and support for students – this includes via Zoom appointments and phone appointments.

Senior Support Advisors

Senior Support Advisors work in partnership with students on the campuses of Albury-Wodonga, Bendigo, City, Online, Mildura and Shepparton as well as the enabling program to provide enriched and supportive experiences that enable student success.

Appointments can be booked via the La Trobe Career Hub with:

  • Tim Osborn (Albury Wodonga)
  • Suzie Janssen (Bendigo)
  • Nadine Malycha (Mildura)
  • Leah Farnham-Quain (Shepparton)
  • Kati Regan (City/Online)
  • Naomi Dashwood (Tertiary Enabling Program)
Senior Support Advisor – Scholarships

The Senior Support Advisor, Scholarships provides proactive outreach, advice and support to identified groups. This includes students who are Carers, Military Veterans and undergraduate students on domestic scholarships.

Appointments can be booked via the La Trobe Career Hub with: 

  • Matt Franklin (Senior Support Advisor, Scholarships)
Academic Advisors

Academic Advisors support commencing (first year) undergraduate students studying specific courses by providing study advice and specialised course advice.

Appointments can be booked via the La Trobe Career Hub with:

  • Alison Wilson (Arts, Archaeology, Politics and Social Sciences)
  • Ben Woodhams (Computer Science, Engineering and Health Sciences)
  • Brendan O’Callaghan (Arts, Languages, Culture and Communication)
  • Catherine Kimm (Business, Management and Marketing)
  • Danielle Kairouz (Science and Health Sciences)
  • Diana Cvetanovski (Allied Health and Sports Sciences)
  • Elio D’Ercole (Education)
  • Elizabeth Chapman (Commerce, Digital Business, International Business, Business Analytics)
  • Emma Churches (Agriculture, Biological and Wildlife Science)
  • Kathy Wilton (Nursing)
  • Kylie Ligertwood (Accounting and Finance
  • Talia Vescio (Social Work and Psychology)
  • William Flood (Criminology and Law)

Guide to Studying Online

The La Trobe Guide to Studying Online is an LMS subject open for all students and has been designed to provide practical tips and guidance to support you in studying online.