Accessing Student Support Services

La Trobe University is committed to providing ongoing, flexible and comprehensive support for our students. The health and wellbeing of our students, staff and wider community remain our top priority.

ServiceServices Available  
AccessAbility HubThe AccessAbility Hub provides support for students or students caring for someone with a mental health condition, ongoing medical condition or disability (including physical, neurological, intellectual, sensory, acquired brain injury, or specific learning difficulty).

To access the AccessAbility Hub, contact  03 9479 1085 or check the AccessAbility Contact website.
ASK La TrobeASK La Trobe can help with accepting your offer, enrolment, timetables, student systems, fees and financial support, exams, results, graduations, international student issues and more. We can link you with others services too.

ASK La Trobe Help Zones on each campus are open on each campus. For opening hours and more information, visit the ASK La Trobe website.

Virtual drop-sessions will be available on Fridays from 12pm – 4pm AEST.  To ensure that all ASK La Trobe staff are available to assist you at virtual drop-in sessions, face-to-face and phone services will not be available, so please register for the sessions if you need help during this time.
Career ReadyOur careers team can talk to you about finding a job, work based learning, or volunteering opportunity; provide guidance on how you can make decisions about your career; and connect you to programs to develop your career readiness.

Students from all campuses can access the Careers Service. For more information visit the Career Ready Website.

Please note appointments are essential, book via the Career Ready website.
Wellbeing Check In ServiceFor students who may not need therapeutic counselling but might just need a check-in, are in quarantine/isolation or just need some additional support.

Request a call or online video chat (Zoom) from one of our Wellbeing team members during COVID-19.

To request a call, complete the online form.
CounsellingLa Trobe’s Counselling services provides free and confidential short-term counselling for La Trobe University students.

Counselling sessions are offered face-to-face, telephone or by Zoom. We also provide specialist counselling for LGBTIQ+, Men’s Health and Wellbeing and Indigenous students.

To access Counselling, contact 03 9479 1085 or check the Counselling Contact website.
Health and Wellbeing Resource CentreThe Student Health and Wellbeing Resource Centre is the first point of call for all your health and wellbeing needs.

Not sure what sort of Wellbeing support you need? Have a chat to our Student Liaison Officers; they can provide you with resources, information and referrals regarding all things Wellbeing.

Open Monday to Friday, 10am – 4pm, drop in at Peribolos East Ground Floor (PE101), Bundoora Campus. Or call (03) 9479 1085 or email wellbeingsupport@latrobe.edu.au for all other campuses.
Global LoungeConnect with La Trobe Abroad at the Global Lounge through one of their many channels to find information on the different types of overseas study opportunities available to you as part of your La Trobe degree.

Global Lounge appointments are available Monday to Thursday from 11am – 3pm.

Please note appointments are essential, book via the Global Lounge website.
Indigenous Student ServicesIndigenous Student Services provides a range of support for Indigenous students, including: Indigenous Academic Enrolment Program (IAEP), Financial support, Computer lab access, Specific Indigenous Australia resources, Academic advice and advocacy and Scholarships

Indigenous Student Centres are available at all Victorian campuses.

For further information, contact your Academic Enrichment Coordinator.  
International Student ServicesInternational Student Services provides advice, information and support to international students.

All appointments are confidential.

To make an appointment, visit the International Student Services contacts website, call us on (03) 9479 1199 or Ask a Question online.

24-hour student support hotline

If you need help after-hours (at night, during public holidays or on the weekends) call 1800 758 360 (if you’re outside Australia, call +61 2 8905 0973) – we want to help you with anything you might be worried about. Calls are free from landlines but standard call rates apply from mobile phones.
Learning HubThe Learning Hub is the place for every student, at every level, on every campus to develop and extend your academic skills. We offer support to transition, undergraduate, coursework post-graduate and research higher degree students, on every campus and online.

The Learning Hub offers help with assessments and study from Peer Learning Advisors (PLAs) and expert staff. Specialist help is also available for English language, academic writing (including theses) and Library skills.

To access the Learning Hub, visit the Learning Hub website.
LibraryThe Library website provides access to ebooks, journal articles and many other resources online, any time through Library Search.

Librarians can help you find the scholarly information you need for your studies and develop your learning and research skills. You can Chat with a Librarian 8.30am-7pm, Monday-Friday and 1pm-5pm, Saturday and Sunday.

All campus Libraries are open for studying and borrowing resources.Visit the Library website for opening hours at your campus. All visitors are required to sign in on arrival.
La Trobe Student Association (LTSA)The La Trobe Student Association (LTSA) provides a range of services to support students, including: Advocacy Service, Financial Counselling and Legal Service

The LTSA has offices on all campuses, check the LTSA website for on campus information.
LTSA Advocacy ServiceThe La Trobe Student Association (LTSA) advocate can help you work out what you need to get you through challenges in your life, whether that’s at University or home. The advocate can make referrals, talk to people on your behalf, and be there with you.

Contact the Advocacy Service by phone or email.
LTSA Legal ServiceStudents aren’t immune to legal issues and legal advice is not normally discounted just because you’re on a tight budget. That’s why the La Trobe Student Association (LTSA) have partnered with West Heidelberg Community Legal to provide a free student legal service from a professional lawyer.

Contact the Legal Service by phone or email.
LTSA Financial CounsellingThe La Trobe Student Association (LTSA) Financial Counselling services provides free, non-judgemental, information, support and advocacy to people in financial difficulty.

Contact the Financial Counselling Service by phone or email.
Safer CommunitySafer Community provides free, confidential support service if you are experiencing concerning, threatening, inappropriate or uncomfortable behaviour.

They can provide expert advice and information. They also offer you options and referrals to help resolve your concerns to keep you and others safe.

To access Safer Community, contact 03 9479 8988 or check the Safer Community website.

Please note Safer Community is not an emergency service. In an emergency, contact Security (03) 9479 2222 and 000.
Student IT SupportStudent IT Support can assist with any issues you are experiencing with La Trobe University Systems.

Please note, the issue is sometimes related to your device’s hardware, software or compatibility with La Trobe’s systems and we are unable to fix these for you. In this case we may need to refer you to seek external IT Support (e.g your local computer shop).

Student IT Support can be accessed 1300 La Trobe (1300 528 762 Option 3) or outside Australia on +61 3 9479 6000 between the hours of 9am and 5.00pm Monday to Friday.

You can also visit Student IT Support face to face in the ASK La Trobe Help Zone in Melbourne and Bundoora Monday to Thursday from 9am – 5pm.

For more contact information, including 24/7 Ask a Question and Live Chat, visit the Student IT Support contact page.
Student AdvisingThe Student Advising team offer individualised, case management support for students, providing them with one main point of contact within the University.

Senior Support Advisors work in partnership with students attending the campuses of Albury Wodonga, Bendigo, City, Mildura, Online and Shepparton as well as those in the Tertiary Enabling Programs and diploma programs to provide enriched and supportive experiences that enable student success.

The Senior Support Advisor, Scholarships provides proactive outreach, advice and support to identified groups. This cohort includes students on Equity and Access Scholarships, Care Leavers and Military Veterans.

Academic Advisors support commencing (first year) undergraduate commencing students in cohorts to develop self-regulation through developmental advising and specialised course advice.

To access Student Advising, visit the Student Advising website.

Services are available through a range of methods – on campus and online. We will continue to offer online access to our services for those students unable to come onto campus. 

Remember – if you are coming onto campus, you’ll need to abide by Government directions and ensure you’re being COVID-Safe.

For COVID-19 specific updates and information, visit the Student FAQs for COVID-19.

What support is available to students?