Library > Troubleshooting

Troubleshooting

If you are experiencing any issues with Library systems or accessing resources, the information here may be able to help.

Search the known issues to see if what you're experiencing is listed. If it is not listed or the solution provided does not resolve your issue, report it to the Library.

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Library facilities

These issues relate to facilities within the Library building.

If you are unable to access the eduroam network, please try the following steps.

  • Check that you are using the correct login details provided by your university.
    Note: For LTU students, your username should be in the format '123456@students.ltu.edu.au'. For LTU staff, your username should be in the format 'jsmith@ltu.edu.au'.

If you have completed these steps but still cannot access the eduroam network, please contact the Library for assistance.

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You will need a MyPrint account in order to print, photocopy or scan in the Library. LTU students and staff are automatically set up with an account.

Note: If you're not using a Library computer, you will need to be connected to the Library's network or have a valid University Virtual Private Network (VPN) connection to access MyPrint.

If you are unable to log in to a printer, try the following steps.

  • If you are an LTU student or staff member, log in using your LTU credentials.
    Note: Your username should be in the format '123456@students.ltu.edu.au' or 'jsmith@ltu.edu.au'.

  • If you are not an LTU student or staff member, create an account on MyPrint and then use the username/password you registered with to log in to a printer.

If you are still having problems logging in to a printer, please contact the Library for assistance.

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You can check your printing balance and review/cancel your print jobs in MyPrint. In order to use the Library printers and photocopiers, you will need sufficient credit in your MyPrint account.

Note: If you're not using a Library computer, you will need to be connected to the Library's network or have a valid University Virtual Private Network (VPN) connection to access MyPrint.

Top up your MyPrint balance

If you are still having issues printing/copying after topping up your balance, please contact the Library for assistance.

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Related links

  • Library FAQs
    Frequently asked questions related to Library services and facilities.