The University will be closed from 25 December 2025 – 2 January 2026. All face-to-face services will be unavailable during this time.
Even though we’re winding down for the year, that doesn’t mean all your student support services are also taking a break. Make the most of them during your downtime so you’re ready to hit the ground running in Semester 1, 2026.
La Trobe has a support service to help you out and ensure you’re feeling confident by the time Semester 1 rolls around. And the best part? They’re all FREE!
Support services availability:
| Service | Availability |
| ASK La Trobe | ASK La Trobe will have the following services available across phone, email, Ask a questionand Live Chat: Monday 29 Dec, 10am-4pm Tuesday 30 Dec, 10am-4pm Wednesday 31 Dec, 10am-4pm We will also be conducting outbound calls on the 29, 30 & 31 December. Additional Saturday phone hours are available: 13 and 20 December, 10 am – 2 pm. The above times are subject to change and any changes will show on the ASK La Trobe webpage. You can also continue to view the FAQs or Ask a Question online. |
| Employability | The Employability team will be taking a short break over the holiday period. We will be closed from 5pm on 24 December 2025 until the 5 January 2026. Career Ready Appointments will resume on 27 January 2026, however if you would like to connect with our team prior to this date, you can email us at careers@latrobe.edu.au. To view current career opportunities, check out Career Hub, Employer Connect and Careers Directory on a regular basis. You can also use our interactive Career Ready OnLine to access career building resources. Remember to view our Career Essentials workshops covering tips to improve your LinkedIn profile, Resume, Cover Letter, and Interview skills and for more information visit the CareerHub website. You can continue to submit activities for the Career Ready Advantage Awards at any time and these will be reviewed in early January. Work towards achieving your Career Ready Advantage Awards in 2026. |
| Future Students | The Future Students Domestic and International teams will close at 5pm on 24 December 2025 until 28 December 2025. From 29, 30 and 31 December both centres are open from 10am to 4pm for all channels except consults (phone, chat, emails and Ask a question). We will also be conducting outbound calls on the 29 and 30 December for domestic students. We will then close and reopen again at the following times for all channels: Domestic : 5 Jan 2026, 8am to 6pm International: 5 Jan 2026, 9am to 5pm. The above times are subject to change and any changes will show on the future students help page. |
| Wellbeing Services | Our Student Wellbeing Services remain open throughout December, January, and February, so you don’t need to wait for classes to resume to look after your wellbeing. The only time we’ll be closed is during the University shutdown period from 25 December to 4 January, with services resuming as normal from 5 January onwards. During the shutdown, the University Crisis Line will remain available on 1300 146 307 or by texting 0488 884 100. Any online enquiries received through our intake form will be actioned when the University re-opens. You can visit the Wellbeing Services Resource Hub for online resources all-year round, including during the shutdown period. Read more about how the Wellbeing Service is here for you over summer. |
| Indigenous Student Services | If you need assistance during the University shutdown, please call 0403 726 322 (between 9 am and 5 pm). Melbourne (Bundoora) Campus students will continue to have 24 hour access to the Ngarn-gi Bagora Indigenous Centre (Room 228, Level 2, Agora East Building). |
| International Student Support | 24-hour student assistance hotline This is a special after-hours telephone hotline for international students at La Trobe University. We care and want to help you with anything you might be worried about. If you need help at night or on the weekends, call 1800 758 360. This is a free call from landlines anywhere in Australia. Standard call rates apply from mobile phones. You can contact the after-hours hotline from outside Australia by calling +61 2 8905 0325. |
| Graduate Research School | The Graduate Research School team are taking a break over the University break and will not be available to respond to queries. During this time, graduate researchers will still have access to all forms, candidature, progress and scholarship information through StudentOnLine. Those planning to submit their thesis during the holiday period will need to ensure that they submit their Authority to Submit Form (ATS) via PRIME by 22 December 2025 in order to receive the submission link. The thesis submission portal will continue to be operational for submission, however there will be no system support during this time. Examination forms can also still be submitted through PRIME, however, processing of these forms will not happen until staff return on 5 January 2026. Additional resources which may assist you regarding your candidature are also accessible on the Graduate Research School website. |
| Library | The library staff are taking a short break over the University shutdown period, check out our summer opening hours so you know when we’re open and our services resume. The Peer Learning Advisor (PLA) service wraps up for 2025 on Friday, 12 December and will return in February 2026. Need help with study or research skills over the break? Head online to Library – Learning Support Modules in the LMS for easy-to-follow modules and tips. Want more support? The study page on the library website has guides, links to workshops and tools for referencing and study essentials, perfect for new and returning students. Don’t forget you can access eBooks, journal articles and heaps more online, anytime through Library Search. |
| La Trobe Student Association (LTSA) Advocacy services | The LTSU Advocacy Service will be unavailable from 24 December 2025 and will re-open on 5 January 2026. Register for support anytime online via Get Advocacy Support. |
| Safer Community | Safer Community will be closed for the University shutdown period. If your matter is urgent or you need immediate assistance you can contact: · Campus Security on 03 9479 2222 or Emergency Services 000. · La Trobe University Crisis Line on 1300 146 307 or text 0488 884 100. For more information about Safer Community and other La Trobe University support services, please visit our website. |
| Student IT Support | Student IT Support will be available to assist students via phone, Live Chat, and Online Support Requests from 10am to 4pm on the following dates during the University shutdown period: Monday 29 December Tuesday 30 December Wednesday 31 December You can find a range of resources via the Student IT Support page, along with details on how to contact us. |
| La Trobe Sport | La Trobe Sport facilities will be closed over the Christmas break, with some alternative operating hours happening across December 2025 and January 2026. Indoor Sports Centre Tuesday 23 December 2025 – Sunday 4 January 2026: Indoor Sports Centre is CLOSED. Our final operating day for 2025 will be Monday 22 December, and we will re-open on Monday 5 January. Sports Park Stadium Sunday 21 December 2025 – Sunday 4 January 2026: The Sports Park Stadium is CLOSED. Our final operating day for 2025 will be Saturday 20 December, and we will re-open on Monday 5 January. Bendigo Sports Centre Sunday 21 December 2025 – Sunday 4 January 2026: The Sports Centre is CLOSED. Our final operating day for 2025 will be Saturday 20 December, and we will re-open on Monday 5 January. Check out the full list of alternative operating hours via the La Trobe Sport webpage. |
Check out more key dates for La Trobe students here.