Visit an on-campus Welcome Zone and our friendly ASK La Trobe Student Ambassadors will be available to provide on-the-spot advice and guide you through all La Trobe’s systems and processes, from finalising your enrolment to creating your timetable and everything in between.
They’ll be joined by a range of experts from teams like:
- Placements
- Career Ready Ambassadors
- Student IT Support
- Graduate Research School
- Medibank
- La Trobe College Australia
Where do I find a Welcome Zone?
You can visit our Welcome Zones located in the ASK La Trobe Help Zones at the Melbourne (Bundoora) and Bendigo campuses between Monday 6 July – Friday 17 July.
Before you arrive
- Activate your student account in StudentOnLine so that you can connect with staff
- Read our New Student Guide online
- Make sure to bring your own laptop so our team can assist you on the spot with enrolling, submitting forms, timetabling and any other questions you may have
Prefer online support?
If you can’t make it to campus, don’t worry – you can always connect with us via ASK La Trobe’s range of contact options including:
- Ask a Question Online: Submit your enquiry and we’ll get back to you
- LiveChat: Talk with a friendly staff member in real time
- Phone: 1300 528 762 (in Australia) or +61 3 9479 6000 (from overseas)
- Frequently Asked Questions (FAQs): Got a question? Chances are we have a FAQ that can help!
Workshops and support sessions
We recommend registering for an online New to La Trobe: Essential Information Workshop. Learn about subject selection, enrolment, academic skills and goal setting. Available until classes start and recommended for all students.
International students: Join International Student Support Sessions covering safe travel and settling in. Access sessions via the Orientation Planner.
Enrol in your subjects now
Make sure you’re enrolled as soon as possible so that you can get your timetable sorted.
Resources to help you
We have plenty of on-demand resources available. These include:
- Ready, Set, La Trobe – a series of short videos covering all the hot topics such as activating your account, password resets, enrolment and more.
- A New to La Trobe: Essential Information Workshop presented by Student Advising introduces the university Handbook, course structures, subject selection, important dates and enrolling correctly.
- Study Plan Guides to help visualise your course enrolment.
- Orientation resources are available all year.
- Frequently Asked Questions – got a question? Chances are we have an FAQ for that!