Even though we’re between semesters right now, that doesn’t mean all your student support services are also taking a break. Make the most of them during your down-time, so you’re ready to hit the ground running in Semester 2.
You may want to explore your options for studying abroad later on in your degree. You could invest time in fixing up your resume and building your employability skills, ready to shine by the time you’re applying for graduate roles. You may also see some room for improvement when you get your results, so the break is the perfect time to reach out for academic support to avoid making the same mistakes again. Counselling may be something you’ve been putting off, and the break may be the right time for you to speak with someone who can help.
No matter what you’re looking to work on, La Trobe has a support service to help you out and ensure you’re feeling confident by the time Semester 2 rolls around. And the best part? They’re all free.
What support is available to students?
|AccessAbility Hub||The AccessAbility Hub provides support for students or students caring for someone with a mental health condition, ongoing medical condition or disability (including physical, neurological, intellectual, sensory, acquired brain injury, or specific learning difficulty).|
To access the AccessAbility Hub, contact 03 9479 1085 or check the AccessAbility Contact website.
|ASK La Trobe||ASK La Trobe can help with accepting your offer, enrolment, timetables, student systems, fees and financial support, exams, results, graduations, international student issues and more. We can link you with others services too.|
ASK La Trobe Help Zones on each campus are open Monday to Thursday from 9am – 5pm. Virtual drop-sessions will be available on Fridays from 12pm – 4pm AEST. To ensure that all ASK La Trobe staff are available to assist you at virtual drop-in sessions, face-to-face and phone services will not be available, so please register for the sessions if you need help during this time.
For more information, visit the ASK La Trobe Contact page.
|Career Ready||Our careers team can talk to you about finding a job, work based learning or volunteering opportunity; provide guidance on how you can make decisions about your career; extend support with your job application; and connect you to programs to develop your career readiness.|
To view all available opportunities, check out Career Hub and Employer Connect on a regular basis.
Remember to attend our Career Essentials workshops covering tips to improve your LinkedIn profile, Resume, Cover Letter, and Interview skills.
Students from all campuses can access the Careers Service via appointment. For more information visit the Career Ready Website.
|Check In Service||For students who may not need therapeutic counselling but might just need a check-in, are in quarantine/isolation or just need some additional support.|
Request a call or online video chat (Zoom) from one of our Wellbeing team members during COVID-19.
To request a call, complete the online form.
|Counselling||La Trobe’s Counselling services provides free and confidential short-term counselling for La Trobe University students.|
Counselling sessions are offered face-to-face, telephone or by Zoom. We also provide specialist counselling for LGBTIQ+, Men’s Health and Wellbeing and Indigenous students.
To access Counselling, contact 03 9479 1085 or check the Counselling Contact website.
|Health and Wellbeing Resource Centre||The Student Health and Wellbeing Resource Centre is the first point of call for all your health and wellbeing needs.|
Not sure what sort of Wellbeing support you need? Have a chat to our Student Liaison Officers; they can provide you with resources, information and referrals regarding all things Wellbeing.
Open Monday to Friday, 10am – 4pm, drop in at Peribolos East Ground Floor (PE101), Bundoora Campus. Or call (03) 9479 1085 or email firstname.lastname@example.org for all other campuses.
|Global Lounge||Connect with La Trobe Abroad at the Global Lounge through one of their many channels to find information on the different types of overseas study opportunities available to you as part of your La Trobe degree.|
Global Lounge appointments are available Monday to Thursday from 11am – 3pm.
Please note appointments are essential, book via the Global Lounge website.
|Indigenous Student Services||Indigenous Student Services provides a range of support for Indigenous students, including: Indigenous Academic Enrolment Program (IAEP), Financial support, Computer lab access, Specific Indigenous Australia resources, Academic advice and advocacy and Scholarships|
Indigenous Student Centres are available at all Victorian campuses.
For further information, contact your Academic Enrichment Coordinator.
|International Student Services||International Student Services provides advice, information and support to international students.|
All appointments are confidential.
To make an appointment, visit the International Student Services contacts website, call us on (03) 9479 1199 or Ask a Question online.
24-hour student support hotline
If you need help after-hours (at night, during public holidays or on the weekends) call 1800 758 360 (if you’re outside Australia, call +61 2 8905 0307) – we want to help you with anything you might be worried about. Calls are free from landlines but standard call rates apply from mobile phones.
|Learning Hub||The Learning Hub is the place for every student, at every level, on every campus to develop and extend your academic skills. We offer support to transition, undergraduate, coursework post-graduate and research higher degree students, on every campus and online.|
WINTER BREAK: The Learning Hub offers help with assessments and study from expert staff. Specialist help is also available for English language, academic writing (including theses) and Library skills.
To access the Learning Hub, visit the Learning Hub website.
|Library||The Library provides access to ebooks, journal articles and many other resources online, any time through Library Search.|
Library staff can help you find the scholarly information you need for your studies and develop your learning and research skills. You can Chat with a Librarian 8.30am-7pm, Monday-Friday and 1pm-5pm, Saturday and Sunday.
Bundoora, Bendigo, Albury-Wodonga libraries:
Library opening hours over the break 8am-8pm, Monday-Sunday.
Face-to-face support is available 9am-5pm, Monday-Friday.
For Mildura and Shepparton, visit the Library website.
All visitors are required to sign in on arrival for contact tracing purposes.
For up to date information on all Library services visit the COVIDSafe Library webpage.
|La Trobe Sport||The Indoor Sports Centre, Sports Park and Swimming Pool are all open over the winter break, pending lockdown restrictions. However, the Indoor Sports Centre will be closed from Monday June 28 to Friday July 16 due to maintenance works. View opening hours on the La Trobe Sport website and head to their Facebook page for their most recent updates.|
|La Trobe Student Association (LTSA)||The La Trobe Student Association (LTSA) provides a range of services to support students, including: Advocacy Service, Financial Counselling and Legal Service|
The LTSA has offices on all campuses, check the LTSA website for on campus information.
|LTSA Advocacy Service||The La Trobe Student Association (LTSA) advocate can help you work out what you need to get you through challenges in your life, whether that’s at University or home. The advocate can make referrals, talk to people on your behalf, and be there with you.|
Contact the Advocacy Service by phone or email.
|LTSA Legal Service||Students aren’t immune to legal issues and legal advice is not normally discounted just because you’re on a tight budget. That’s why the La Trobe Student Association (LTSA) have partnered with West Heidelberg Community Legal to provide a free student legal service from a professional lawyer.|
Contact the Legal Service by phone or email.
|LTSA Financial Counselling||The La Trobe Student Association (LTSA) Financial Counselling services provides free, non-judgemental, information, support and advocacy to people in financial difficulty.|
Contact the Financial Counselling Service by phone or email.
|Safer Community||Safer Community provides free, confidential support service if you are experiencing concerning, threatening, inappropriate or uncomfortable behaviour.|
They can provide expert advice and information. They also offer you options and referrals to help resolve your concerns to keep you and others safe.
To access Safer Community, contact 03 9479 8988 or check the Safer Community website.
Please note Safer Community is not an emergency service. In an emergency, contact Security (03) 9479 2222 and 000.
|Student IT Support||Student IT Support can assist with any issues you are experiencing with La Trobe University Systems.|
Please note, the issue is sometimes related to your device’s hardware, software or compatibility with La Trobe’s systems and we are unable to fix these for you. In this case we may need to refer you to seek external IT Support (e.g your local computer shop).
Student IT Support can be accessed 1300 La Trobe (1300 528 762 Option 3) or outside Australia on +61 3 9479 6000 between the hours of 9am and 5.00pm Monday to Friday.
You can also visit Student IT Support face to face in the ASK La Trobe Help Zone in Melbourne and Bundoora Monday to Thursday from 9am – 5pm.
For more contact information, including 24/7 Ask a Question and Live Chat, visit the Student IT Support contact page.
|Student Advising||The Student Advising team offer individualised, case management support for students, providing them with one main point of contact within the University.|
Senior Support Advisors work in partnership with students attending the campuses of Albury Wodonga, Bendigo, City, Mildura, Online and Shepparton as well as those in the Tertiary Enabling Programs and diploma programs to provide enriched and supportive experiences that enable student success.
The Senior Support Advisor, Scholarships provides proactive outreach, advice and support to identified groups. This cohort includes students on Equity and Access Scholarships, Care Leavers and Military Veterans.
Academic Advisors support commencing (first year) undergraduate commencing students in cohorts to develop self-regulation through developmental advising and specialised course advice.
To access Student Advising, visit the Student Advising website.
Remember – if you are coming onto campus, you’ll need to abide by Government directions and ensure you’re being COVID-Safe.