Library > Troubleshooting > Library collections > I can't log in to My Account

I can't log in to My Account

Usually, if you cannot login to My Account, it is because you are using the wrong username and/or password.

Follow the steps below to resolve this issue.

  • Check that you are using the correct format for your username. You can view the formats for each patron type on Your Library account.

  • If you are using the correct username but still cannot log in, you should reset your password.

    Current LTU students/staff will need to reset your LTU password, whereas other patrons will need to reset your Library password.

If you have completed these steps but still cannot log in, please report your issue to the Library and a member of staff will assist you.