I get an error when trying to access a resource on Standards Online

There is a limit on concurrent users (i.e. the number of users accessing resources at any one time) on the Standards Online site, so try accessing the resource at a later time.
Note: When you finish with a resource (or have downloaded it), log out from Standards Online to free up access for another user.

If you try to open a PDF and are getting an error (e.g. 'Failed to load PDF document'), this is because PDFs from Standards Online are encrypted and can only be opened in a PDF viewer (not in a web browser).

Download the PDF file and open it in a PDF viewer (e.g. Acrobat Reader).
Note: When opening the encrypted file, you will see a security warning saying the document is trying to connect to 'doc.drm.saiglobal.com'. Select 'Allow' to approve the connection and view the document. For more information, view Intertek Inform's Digital Rights Management.