I can't log in to the ClinicalKey website

If you have not previously registered with ClinicalKey, you will need to register to create an account.
Note: Use your LTU email address (e.g. 123456@students.latrobe.edu.au) when registering.

If you had registered with ClinicalKey while on LTU's network (e.g. on-site at a campus), then connect to the University's VPN and then try logging in again.

If the login page is not showing a green bar under the header saying 'Welcome! We recognize your network - La Trobe University', then you will need to identify your institution as La Trobe before logging in.

To do this:

1. Select 'Log in via your institution', which is listed under 'More options'.
2. Type 'La Trobe' in the search field and then select 'La Trobe University'.

If none of the previous steps have resolved the issue and you have a ClinicalKey account, we recommend chatting directly with them to troubleshoot any queries relating to your account.

A 'Live chat' option is available in the bottom-right corner of the ClinicalKey login page.