IT Support: benefits, discounts and savings

We support you with your IT related queries, but did you know you can also access great benefits, discounts and savings through our strategic partnerships?

Visit our dedicated Student IT support page which contains information including:

  • Configuring Multi-Factor Authentication (MFA)
  • Logging into systems such as LMS, Pebblepad, StudentOnLine, Allocate+ and Turnitin
  • Connecting to our wireless network
  • How to keep your account and information secure
  • General and helpful FAQs

Contact Student IT Support (SITS)

You can contact Student IT Support (SITS) for assistance with any issues you are experiencing with La Trobe University systems. View our range of FAQs or contact us via one of the below options:

  • Log a support request
  • Call us for help:
    • Domestic Phone: 1300 LA TROBE (1300 528 762 Option 2)
    • International Phone: +61 3 9479 6000
    • Opening hours: 9 am – 5 pm Monday-Friday
  • Visit us in person at the Student IT Support Help Zone at the Bendigo or Melbourne (Bundoora) Library. Opening hours: 9 am – 5 pm Monday-Thursday
  • Live Chat

Student discounts


Dell regularly offers discounts on selected products including computers, tablets, laptops, electronics, and accessories for both staff and students.

How to access the discount:

  1. Visit the Dell Student Purchase Program website
  2. Enter your student email address to validate and receive your exclusive coupon code
  3. The coupon is redeemable at the Dell Website
  4. Add the desired product to your cart
  5. Apply the code to your cart

For more information, email


Apple Education Pricing is available to current and newly accepted university students, parents buying for university students, and teachers and staff at all levels (quantity limits apply).

The School Locker offers Apple Deals for students and their parents (only available to students with the Student Advantage card).

Contact details are:

You can also visit the Apple Australia Education Store


Students can access Office 365 Education for free which includes Word, Excel, PowerPoint, OneNote, and Microsoft Teams plus additional classroom tools.  Visit the following link to get started:

The School Locker offer Microsoft Surface Deals for students and their parents (only available to students with the Student Advantage card).


Gartner is one of our subscribed partners that provides Higher Education reference material for staff and students. Gartner can help you:

  • Gather data to support class projects, papers and presentations
  • Every major has specific technology in the real-world, so Gartner’s research can open-up the world to how technology is being used in specific industries, so you are ahead of the curve when you graduate
  • Stay current with current technology trends
  • Gain additional resource to triangulate and support data – imperative when presenting a well-rounded case study to support your academic pursuits

Access the Gartner Student Portal